Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia

Pengaruh electronic customer relationship management (e-CRM) terhadap e-loyalty melalui e-satisfaction: studi pada website Garuda Indonesia = The effect of electronic customer relationship management (e-CRM) toward e-loyalty through e-satisfaction: study on website of Garuda Indonesia

Analisis pengaruh electronic customer relationship management (e-CRM ) dengan e-satisfaction sebagai variabel perantara terhadap e-loyalty: studi pada campaign "plus friend" KakaoTalk = The influence analysis of electronic customer relationship management (e-CRM) through e-satisfaction as mediating variable towards e-loyalty: study on KakaoTalk "plus friend" campaign

Tingkat Kualitas Pelayanan Elektronik pada Aplikasi TIJE = The Level of Electronic Service Quality on the TIJE Application

Persepsi Pengguna Terhadap Mutu Aplikasi PeduliLindungi Berdasarkan Dimensi Kualitas Layanan Elektronik (E-Service Quality) pada Masa Pandemi COVID-19 = User Perception on the Quality of PeduliLindungi Application Based on the Dimensions of Electronic Service Quality (E-Service Quality) during the COVID-19 Pandemic