Ratu Hadianti Putri
Membangun keunggulan kualitas layanan usaha Good Willie Barber Shop dengan pendekatan IPA analysis dan remodelling bisnis model = Service quality enhancement of Good Willie Barber Shop using IPA analysis and remodelling model business
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Tesis (Membership)
Togatorop, Parmonangan R.
Integrasi model kualitas web, Importance Performance Analysis (IPA) dan Fuzzy Quality Function Deployment untuk meningkatkan kualitas web akademik : studi kasus web akademik Institut Teknologi Del = Integrating web quality model, Importance Performance Analysis (IPA) and fuzzy quality function deployment to increase
2017
 UI - Tugas Akhir
Ahmad Darmawan Sidik
Analisa model pentarifan LTE dengan pendekatan kategorisasi kualitas layanan = Analysis of LTE pricing model with categorization approach quality of service / Ahmad Darmawan Sidik
2015
 UI - Tesis (Membership)
Nurza Dwi Prisca Faradilla
Analisis preferensi konsumen terhadap fashion online shop menggunakan metode kano model dan conjoint analysis = Consumer preference analysis on fashion online shop using kano model and conjoint analysis method
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Dwi Handayani
Strategi peningkatan kualitas pelayanan prima pada UPT laboratorium uji narkoba BNN melalui implementasi metoda importance performance analysis (IPA) = Excellent service quality improvement strategy in drug testing laboratory of National Narcotic board using implementation importance performance analysis (IPA) method
2013
 UI - Tesis (Membership)