Persepsi nasabah terhadap penerapan sistem layanan produk dan jasa e-banking PT Bank Mandiri (Persero) Tbk di wilayah DKI Jakarta = The customer's perception towards the application of e-banking service system to product and service by PT Bank Mandiri (Persero) Tbk in DKI Jakarta

Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Melalui Kepuasan Nasabah Pengguna Mobile Banking = The Effect of Electronic Service Quality on Loyalty Through Customer Satisfaction of Mobile Banking Users

Pesaing BNI dilihat dari kepuasan atas pengalaman perbankan dan customer attachment serta evaluasi BNI terhadap bank pesaing berdasarkan kepuasan dalam menggunakan layanan ATM dan Kantor Cabang di DKI Jakarta = BNI competitors based on banking satisfaction and customer attachment and evaluation from competitors in satisfaction using ATM and branch offices in DKI Jakarta / Adi Saputra

Pesaing BNI dilihat dari kepuasan atas pengalaman perbankan dan customer attachment serta evaluasi BNI terhadap bank pesaing berdasarkan kepuasan dalam menggunakan layanan ATM dan kantor / cabang di DKI Jakarta = BNI competitors based on banking satisfaction and customer attachment and evaluation from competitors in satisfaction using ATM and branch offices in DKI Jakarta / Adi Saputra

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking