Pengembangan co-production melalui inovasi aplikasi MUTER (teman tuli, teman dengar) untuk mendukung pelayanan inklusif di KRL commuter line = Co-production development through application innovation MUTER (deaf friend, non-deaf friend) to support inclusive services on the KRL commuter line.

Penyelenggaraan Pelayanan Publik Di Bidang Transportasi Di Indonesia: Studi Terhadap Penerapan Tarif Kereta Rel Listrik (KRL) Commuter Line oleh PT Kereta Commuter Indonesia (KCI) Sebagai Bentuk Pelaksanaan Public Service Obligation (PSO) = Organizing Public Services in the Transportation Sector in Indonesia: A Study of the Implementation of KRL Commuter Line Tariffs by PT Kereta Commuter Indonesia (KCI) as a Form of Public Service Obligation (PSO)

Kualitas pelayanan KRL Commuter line rute Jakarta-Bogor berdasarkan persepsi Mahasiwa Universitas Indonesia = Service quality of KRL Commuter line route Jakarta-Bogor based on perception of Students of the University of Indonesia

Tingkat kepuasan pengguna terhadap pelayanan KRL Commuter line rute Bogor-Jakarta Kota = Customer satisfaction rate in regard with the service of Commuter line at Bogor-Jakarta Kota route

Kualitas pelayanan jasa kereta api Commuter Line Jabodetabek = Service quality of Jabodetabek Commuter Line train