Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Guntur Pinandhita
Strategi penerapan total quality management dan quality culture untuk meningkatkan daya saing perusahaan kontraktor di Indonesia = Implementation strategy of total quality management and quality culture to increase the competitiveness of contractor companies in Indonesia
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis Membership
Tarigan, Rostiana
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks