Users' hierarchical perspectives on library service quality: a "LibQUAL+" study
Artikel Jurnal
Psychometric properties of scores from the web-based libQual+study of perceptions of library service quality
Artikel Jurnal
Zeithaml, Valarie A.
Delivering quality service : balancing customer perceptions and expectations
Free Press, 1990.
Buku Teks
Users'perceptions of library service quality: a libqual+qualitative study
Artikel Jurnal
The olympic training field for palnning quality library service
Artikel Jurnal