Reference services expertise
edited by Bill Katz
The Haworth Press , 1993
 Buku Teks
Rifni Raihana
Layanan referensi perpustakaan perguruan tinggi: studi kasus di Institut Pertanian Bogor = Reference services in academic Library: case study at Bogor Agricultural University
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2017
 UI - Skripsi (Open)
Hani Kusumaningsih
Evaluasi layanan referensi e-mail Perpustakaan United Nations Information Centre Jakarta = Evaluation of e-mail reference at United Nations Information Centre Library Jakarta
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Ross, Catherine Sheldrick
Conducting the reference interview
Neal - Schuman Publishers, Inc., 2002
 Buku Teks
Reference services in the humanities
edited by Judy Reynolds
Haworth Press, 1994
 Buku Referensi