Customer loyalty : menumbuhkan dan mempertahankan kesetiaan pelanggan

The complete idiots guide to customer loyalty: panduan lengkap unytuk meraih kesetiaan pelanggan/Murray raphel, Neil raphel dan Janis S,raye

Analisis kesetiaan konsumen dan faktor-faktor yang mendorongnya pada industri jasa layanan internet = Analysis of customer loyalty and its antecedents in internet service industry

Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia

Analisa proses customer value dalam membentuk loyalitas pelanggan jasa layanan purna jual (studi kasus pada AUTO 2000 Karawang) = Analysis the process of customer value of the after sales service in establishing customer loyalty