Analisis customer relation management dalam penggunaan media baru : studi kasus Pondok Indah mall = Analysis customer relation management in using new media : study case Pondok Indah Mall

Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media

Pengaruh dimensi-dimensi customer engagement terhadap customer relationship: studi pada program "love your" body the body shop = The effect of customer engagement dimensions toward customer relationship: study to "love your" body program from the body shop

Analisis customer engagement brand wafer tango (studi kasus pada akun twitter @wafertango) = Analysis of customer engagement brand wafer tango (case study twitter account @wafertango)

Customer engagement mal perbelanjaan Pacific Place (studi kasus akun twitter @pacificplace) = Customer engagement's Pacific Place shopping mall (case study in twitter account @pacificplace)