Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng

Pengaruh E-Service Quality terhadap E-Loyalty dimediasi oleh E-Satisfaaction (Pada pelanggan Lazada Jabodetabek) = The impact of e-service quality on e-loyalty mediated by e-satisfaction (on customer of Lazada Jabodetabek)

Pengaruh Hedonic Value dan Utilitarian Value terhadap Customer Satisfaction dan Customer Loyalty pada Pengguna Layanan Pemesanan Penginapan Traveloka untuk Generasi Z = Pengaruh Hedonic Value dan Utilitarian Value terhadap Customer Satisfaction dan Customer Loyalty pada Pengguna Layanan Pemesanan Penginapan Traveloka untuk Generasi Z

Analisis pengaruh customer experience quality terhadap relationship quality untuk mendorong customer loyalty pada pelanggan asuransi kendaraan = The impact of customer experience quality on customer loyalty in motor vehicle insurance industry: The mediating role of relationship quality.

Penerimaan dan penggunaan teknologi, kepuasan, dan loyalitas pelanggan = Technology acceptance and usage, customer satisfaction, customer loyalty