Pengaruh kualitas layanan terhadap retensi pelanggan pada layanan mobile banking melalui kualitas hubungan sebagai mediasi = The impact of mobile banking service quality towards customer retention through the mediation of relationship quality.

Pengaruh Faktor-Faktor Dalam Model the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Terhadap Tingkat Penggunaan, Customers Satisfaction, dan Customers Loyalty Pengguna Mobile Banking = The Effect of Factors in the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Model on the Level of Use, Customers Satisfaction, and Customers Loyalty of Mobile Banking Users

Analisis Pengaruh Penerimaan dan Kegunaan Terhadap Niat Keberlanjutan Melalui Kepuasan dan Sikap Sebagai Variabel Mediasi Untuk Menggunakan Mobile = Analysis of the Effect of Confirmation and Perceived Usefulness on Continuance Intention through Satisfaction and Attitude to use Mobile Banking (Study on Bank Tabungan Negara Jakarta Cawang Branch Office Customers)

Pengaruh E-service Quality terhadap Loyalty Intention Pengguna Bca Mobile di Jabodetabek = The Effect of E-service Quality on Loyalty Intention of Bca Mobile Users In Jabodetabek

Pengaruh Kualitas layanan mobile banking (m-banking) terhadap kepuasan nasabah di Indonesia