Maya Khrisna Silahartini
Hubungan Persepsi Pasien Terhadap Kualitas Pelayanan dan Loyalitas di Rawat Inap RS Sultan Imanuddin Tahun 2021 = Correlation of patient perception of service quality and Loyalty in the inpatient ward of Sultan Imanuddin Hospital in 2021
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Managing health care : challenges for the 90s
edited by John J. Glynn, David A. Perkins
W.B. Saunders, 1995
 Buku Teks
Annisa Puspasari
Studi evaluasi kepuasan pasien terhadap pelayanan obat dengan resep secara telefarmasi berdasarkan dimensi mutu pelayanan menurut WHO = Study of patient satisfaction evaluation on prescription drug services by telepharmacy based on WHO quality of care dimensions.
Fakultas Farmasi Universitas Indonesia, 2021
 UI - Skripsi Membership
Achmad Hardiman
Pengembangan model dan analisis implementasi sistem manajemen mutu terpadu pada rumah sakit: suatu studi kasus di Rumah Sakit Jiwa Pusat Semarang = Model development and total quality management system implementation analysis in hospital: a case study in Semarang State Mental Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 1995
 UI - Tesis Membership
Raden Aqsa Aditya Gunadarma
Korelasi kepuasan pengguna pelayanan kesehatan gigi dan mulut tehadap mutu pelayanan kesehatan di poli gigi puskesmas jakarta pusat = Correlation between satisfaction of dental and oral health service user and the service quality in dental clinic of puskesmas at central jakarta
Fakultas Kedokteran Gigi Universitas Indonesia, 2013
 UI - Skripsi Membership