Hubungan Persepsi Pasien Terhadap Kualitas Pelayanan dan Loyalitas di Rawat Inap RS Sultan Imanuddin Tahun 2021 = Correlation of patient perception of service quality and Loyalty in the inpatient ward of Sultan Imanuddin Hospital in 2021

Managing health care : challenges for the 90s

Studi evaluasi kepuasan pasien terhadap pelayanan obat dengan resep secara telefarmasi berdasarkan dimensi mutu pelayanan menurut WHO = Study of patient satisfaction evaluation on prescription drug services by telepharmacy based on WHO quality of care dimensions.

Pengembangan model dan analisis implementasi sistem manajemen mutu terpadu pada rumah sakit: suatu studi kasus di Rumah Sakit Jiwa Pusat Semarang = Model development and total quality management system implementation analysis in hospital: a case study in Semarang State Mental Hospital

Korelasi kepuasan pengguna pelayanan kesehatan gigi dan mulut tehadap mutu pelayanan kesehatan di poli gigi puskesmas jakarta pusat = Correlation between satisfaction of dental and oral health service user and the service quality in dental clinic of puskesmas at central jakarta