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"Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively ; metaphorically speaking, enterprises need a ""management dashboard"" to serve as a navigational aid. "

"Writing proposals is the lifeblood of many organizations, individual performers, and consultants. This issue provides a six-step process to help you write proposals that get results. You will find help with overcoming common obstacles as well as pitfalls to avoid. Tips are provided for conquering writers block, using consistent style and language with special hints for trainers."

"A great leader is a truly unique animal, possessing both the warmth of a mammal and the cold-blooded toughness of a reptile Enlightening, encouraging, and filled with incredible anecdotes from the author's own experience, The Nature of Leadership explores these characteristics, with examples of leaders ranging from tough-minded Lou Gerstner at IBM to mammalian leaders like Herb Kelleher of Southwest Airlines and Wendy Kopp, founder of Teach for America. Key features Contains anecdotes from the author's own experiences, including his participation in the landmark University of Michigan affirmative action Supreme Court case, as well as lessons he learned from meeting world-famous figures like former Secretary of State Madeleine Albright and Bishop Desmond Tutu Unique, approachable metaphor to describe different kinds of leadership styles."

"To win at the game of business, you've got to be street-smart. The StreetSmart Negotiator distills the collective wisdom of the world's top negotiators, giving you the tips, tactics, and techniques you need to triumph over even the most ruthless competitors in any situation. You'll learn how to: plan an agenda, analyze the other party, avoid falling for typical persuasion tactics, counter negative moves, package proposals that generate movement, effectively exchange concessions, close the toughest of deals. Featuring a proven seven-step model of real-world negotiation strategies."

"Whether it's at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation. Updated with completely new tactics and strategies, "How to Become a Better Negotiator" lets readers in on the same high-level skills that experienced negotiators use. Packed with fill-in-the-blank sections, tips, quizzes, and chapter reviews, the book covers important topics such as listening, assertiveness, and how to deal with hostile opponents."

"Kunkel, a communications consultant, posits that the most persuasive and powerful icons and brands owe their success to an uncanny ability to appeal to one or more cultural and biological universals, our species' emotional and behavioral responses to certain stimuli (for example, the need for security and comfort, distrust of classically beautiful people). Unfortunately, Kunkel's evidence of these universals is vague and speculative?referring to research into the effect of sound waves on cellular structure, she asserts that just as plants dislike heavy metal music and uncooked rice thrives on compliments, our body processes are altered by sound waves?and she advises her readers to speak in rhythms that resonate on a cellular level."

"For millennia, sacred Jewish texts such as the Torah, the Tanach, the Talmud, and the Kabbalah have provided a unique view of the world, giving readers a particular sense of right and wrong, an ordering of priorities, and a way of doing things that reaches back to founding fathers like Moses and Abraham. Far more than just religious artifacts, these ancient Jewish writings are amazing repositories of knowledge, containing powerful advice anyone can apply to success in business as well as any other aspect of their life."

"Almost everyone has faced the frustrating task of negotiating with government -- local, state, national, or foreign -- at some point in their lives. Whether they are applying for a building permit from their local zoning board, trying to sell software to the U. S. Defense Department, looking for approval for a merger, or planning to set up a business in Limerick or Bangalore, businesspeople confront a unique set of challenges when dealing with any form of government."