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"Most rookie managers do not have what it takes to fulfil their position as the skills they've used to get where they are today, are not the same skills they're going to need as manager."

"Becoming a business partner with an organization is quickly becoming the norm rather than the exception for workplace learning and performance professionals. But where do you begin to build the credibility and expertise to truly participate at the partner level in an organization? This Infoline offers solid advice using a four-step process to build this baseline credibility necessary for a seat at the business partner table. Useful self-assessments are provided along the way to check your readiness for each level, as well as a template to create a business oriented annual report for the training function."

"Email is the language of business today, but most organizations dont have a set of email rules that enable the quick, smart, and efficient use of email communication. Heres how to quickly learn about email business etiquette, increase your email efficiency, deal with email interruptions, and how to avoid legal woes that stem from email. Dont let email become a source of stress or a time waste that consumes up to one-third of your productivity."

"Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple: One individual speaks, and another individual hears and responds. But listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. Effective listening requires applying good listening skills. To help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation, this Infoline provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders."

"Use innovation in your organization to get bottom-line results. This issue of Infoline presents an effective process for stimulating innovation in your organization and turning creative new ideas into stakeholder benefit for shareholders, employees, customers, and suppliers. This Infoline will show you how to assess your organizations current focus on innovation and provides ideas to fuel innovative thinking. Use tools like the innovation inquiry, the imaginary pipeline, and the innovator role inventory to effect change in your organization."