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"Gives trainers information they need to teach and apply leadership competencies participants need. Featuring adaptable exercises on a range of leadership topics, this collection of activities is an all-in-one resource for trainers seeking to prepare leaders."

"Great leaders are trained, not born. The "Leadership Training Activity Book" gives trainers everything they need to teach and apply the most critical leadership competencies participants need. Featuring easily adaptable exercises on a wide range of leadership topics, this collection of activities is an all-in-one resource for any trainer seeking to prepare the leaders of tomorrow."

"Organizations that don't take steps to plan for future talent needs at all levels, will face certain disruptions, and even disasters, when key employees leave. Still the most comprehensive and authoritative book on the subject, this new edition of Effective Succession Planning presents strategies for creating a complete, systematic succession planning program. Updated and expanded to reflect the latest trends and best practices in succession management, the book contains 20 per cent new material, including chapters on recruitment and retention as part of succession planning, as well as updated references and research. The book also includes a CD-Rom filled with worksheets, assessment tools, and training guides...everything readers need to help lead their organizations into the future."

"Abstract. This paper discusses complaint handling mechanisms local leaders use for effective leadership. In a democratic government, public policy formulation is supposed to represent the interests of the citizens through a democratic political process. However, the involvement of the citizens is also needed during the public service delivery. A number of local leaders have built various complaint handling mechanisms tailored to channeling the voices of their citizenry. For example, the Mayor of Yogyakarta City established Walikota Menyapa (Mayor’s Greeting) as medium of outreach and communication with people under his jurisdiction. The question is: Do such mechanisms contribute to effective leadership? In this regard, how do citizens use the mechanisms in expressing their aspirations and concerns and how does the Mayor respond to the complaints he receives from his citizens?. The research used documentary analysis method. Walikota Menyapa (WM) program reports were analyzed by quantifying the data. Qualitative analysis was also used to decipher the content of the complaints citizens made. The data shows that public complaints to the local government varied. However, the complaints handling mechanisms became an efficient instrument which the mayor used in monitoring the performance of his sub-ordinates.Abstrak. Paper ini mendiskusikan mekanisme penanganan keluhan yang digunakan oleh pemimpin lokal dalam meningkatkan efektivitas kepemimpinannya. Dalam pemerintahan demokratis, perumusan kebijakan publik diharapkan mewakili kepentingan warga melalui proses politik yang demokratis. Akan tetapi, keterlibatan warga juga diperlukan selama pelaksanaan kebijakan dan penyelenggaraan pelayanan publik. Sejumlah pemimpin lokal telah membangun berbagai mekanisme penanganan keluhan untuk menyalurkan suara warga. Misalnya, Walikota Kota Yogyakarta menciptakan “Walikota Menyapa/WM)” sebagai media untuk berkomunikasi dengan warga. Pertanyaannya adalah apakah mekanisme tersebut mengefektifkan kepemimpinannya? Terkait dengan pertanyaan ini, seberapa jauh warga menggunakan mekanisme tersebut dan bagaimana Walikota merespon keluhan yang dia terima? Metode yang digunakan dalam penelitian ini adalah analisis dokumen. Program WM dianalisis secara kuantitatif. Analisis kualitatif juga dilakukan untuk melihat isi/pesan yang disampaikan oleh warga. Hasil penelitianmenunjukkan bahwa berbagai macam keluhan telah disampaikan oleh warga. Sayangnya, suara kaum pria lebih banyak daripada kaum perempuan dan tidak ada masalah publik yang dialami secara personal yang disampaikan oleh warga. Ini menunjukkan bahwa konteks sosio-kultural mempengaruhi penggunaan WM oleh warga. Dengan mengadopsi WM, Walikota mendapatkan manfaat karena WM telah menjadi instrumen untuk memonitor kinerja aparatnya."

""Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q & A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the "My Workshop Starts in Five Minutes" section to fully developed sessions, this book will be every educator's best friend.""

"The American Management Association's seminar and course leaders are among the most insightful and skilled educators in the business, consistently delivering outstanding, innovative exercises to improve individual and organizational performance. The AMA Trainers' Activity Book presents 25 exercises used successfully by AMA's seminar leaders throughout the world. Reflecting the most up-to-date concerns of participants, trainers, and managers, the book addresses fundamental learning categories including learning and creativity, communication and connection, influence, compromise, problem solving, and leadership."