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"ABSTRAKPenentuan peringkat dan pengembangan perbaikan pelayanan bandara di Indonesia merupakan salah satu tugas berat dan penting yang dihadapi oleh pengambil keputusan/Regulator. Pada kenyataannya, penentuan penanganan bandara dapat dilihat sebagai permasalahan pengambil keputusan yang melibatkan banyak kriteria yang bersifat kompleks. Pada studi ini penentuan peringkat dan evaluasi perbaikan kualitas pelayanan bandara di Indonesia dilakukan dengan metode Fuzzy AHP dan FTOPSIS yang berdasarkan pada aspek : supply airport, permintaan airlines, permintaan penumpang dan pengawasan. Pada akhirnya penelitian ini digunakan untuk menentukan peringkat dan sebagai pengembangan perbaikan kualitas pelayanan bandara di Indonesia. Dalam penelitian ini dihasilkan 10 peringkat bandara di Indonesia yaitu Bandara Soekarno Hatta-Tangerang, Bandara Sultan Hasanudin-Makasar Bandara, Bandara Hang Nadim-Batam, Bandara Ngurah Rai-Bali, Polonia-Medan, Bandara Ahmad Yani-Semarang, Bandara Juanda-Surabaya, Bandara Sentani-Jayapura, Bandara Sultan Mahmud Badaruddin-Palembang, dan Bandara Adisucipto-Yogyakarta. Prioritas dimensi kualitas pelayanan berdasarkan kriteria yang diharapkan responden dalam menentukan pengembangan perbaikan kualitas pelayanan bandara di Indonesia yaitu dengan peningkatan pada aspek permintaan penumpang (menyeimbangkan tingkat kepadatan penumpang, mengurangi waktu delay, mengurangi jarak tempuh pejalan kaki, menambah kenyamanan penumpang dan tersedianya pelayanan bandara berstandar) serta peningkatan keselamatan di Bandara. Hasil penelitian ini digunakan untuk membantu dalam pengembangan perbaikan bandara, sehingga memberikan informasi yang berguna untuk meningkatkan kinerja bandara di Indonesia.

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ABSTRACTRanking service improvement and development of airports in Indonesia is one of the heavy and important tasks faced by decision makers/government. In fact, the determination of airport management can be seen as a decision-making problem involving many criteria are complex. In this study the ranking and evaluation of airport service quality improvement in Indonesia carried out with Fuzzy AHP and Fuzzy TOPSIS method is based on the aspects: airport supply, demand airlines, demand passengers and supervisory. The decision-making research are used to rank the airports a method that’s used as the development of improved quality of airport services in Indonesia. Generated in this study ranked 10 airports in Indonesia, Soekarno-Hatta Airport-Jakarta, Sultan Hasanuddin Airport- Makassar, Hang Nadim Airport-Batam, Ngurah Rai Airport-Bali, Polonia Airport-Medan, Ahmad Yani Airport-Semarang, Juanda Airport-Surabaya, Sentani airport-Jayapura, Sultan Mahmud Badaruddin airport-Palembang and Adisucipto airport-Yogyakarta. Priority dimensions of service quality based on the criteria in determining the development of the respondents expected improvement of the quality of airport services in Indonesia, with moderate improvement in passenger demand (balancing the density of passengers, reducing the time delay, reduce the distance pedestrians, increase passenger comfort and the availability of standard airport services) and safety improvements at the airport."

"Skripsi ini bertujuan untuk menganalisis kualitas pelayanan transportasi maskapai pada kelas low-cost carrier di Indonesia dengan mengukur persepsi dan ekspektasi konsumen. Penelitian ini dilakukan dengan menerapkan model Pakdil dan Ozlem (2007). Variabel penelitian dimensi kualitas pelayanan maskapai yang didapatkan dari model, disesuaikan dengan pendapat beberapa ahli. Beberapa pendapat tersebut dielaborasi menggunakan bantuan metode AHP. Dari hasil penyesuaian krteria, terjadi pengurangan kriteria pada tiga dimensi dari kedelapan dimensi yang ada. Analisis kualitas pelayanan maskapai pada penelitian ini membuktikan bahwa nilai ekspektasi dan persepsi konsumen masih berbeda secara signifikan. Perbedaan yang signifikan antara nilai persepsi dan ekspektasi mengindikasikan layanan yang kurang berkualitas. Dimensi Responsiveness menjadi dimensi yang menyumbang nilai kesenjangan terbesar diikuti oleh dimensi flight patterns, empathy, reliability and assurance, image, dan availibility.

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This study analyzes service quality of low-cost carrier airline in Indonesia through measuring consumer expectation and perception. This study was conducted using Pakdil and Ozlem (2007) model. Based on the model, the research variable consist of airline service quality dimensions adjusted by expert judges. The expert judges elaborated with AHP methods. The result adjusting process are criteria reduction in three dimensions out of eight dimensions existing airline service quality. The airline service quality analysis in this study prove that consumer expectation and perception have a significant difference. The significant difference between expectations and perceptions score indicates that airline service quality is bad. Responsiveness dimension is a dimension with biggest gap value, followed by flight patterns, empathy, reliability and assurance, image, and availibility."

"Pemerintah mengawasi dan mengavaluasi kinerja Badan Usaha Milik Negara (BUMN) karena mayoritas sahamnya dimiliki oleh Negara. Peningkatan kinerja Badan Usaha Milik Negara harus selaras dengan program yang dicanangkan oleh pemerintah. Kriteria Penilaian Kinerja Unggul (KPKU) adalah salah satu media yang dijadikan pedoman untuk mengukur kinerja Badan Usaha Milik Negara yang bernaung di bawah Kementerian BUMN. Peningkatan kinerja pada perusahaan BUMN menunjukkan bahwa perusahaan yang bertumbuh dan berkembang secara positif dapat mempengaruhi profitabilitas dan nilai suatu perusahaan. Penelitian ini berfungsi untuk melihat seberapa signifikan pengaruh antara penerapan pengukuran kinerja menggunakan KPKU dengan tingkat profitabilitas suatu perusahaan dibandingkan dengan perusahaan yang tidak menerapkan pengukuran kinerja menggunakan system KPKU. Dari penelitian ini dapat disimpulkan bahwa penerapan KPKU pada perusahaan BUMN dapat mempengaruhi kinerja perusahaan pada sisi keuangan.

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The Government oversees and evaluates the performance of State Owned Enterprises (SOEs) because the majority of its shares are owned by the State. Improved performance of State-Owned Enterprises must be in harmony with programs proclaimed by the government. Criteria for Superior Performance Assessment (KPKU) is one of the media that serve as a guide to measure the performance of State Owned Enterprises under the Ministry of SOEs. Improved performance in state-owned companies shows that companies that grow and develop positively affect the profitability and value of a company. This study serves to see how significant the influence between the implementation of performance measurement using KPKU with the level of profitability of a company compared with companies that do not apply performance measurement using KPKU system. Based on this research, KPKU implementation will affect company’s performance on the financial performance’s side."

"ABSTRAKKeselamatan Penerbangan menjadi hal serius dikarenakan resiko kematian yang diakibatkan oleh suatu kecelakaan pesawat terbang relatif tinggi dibanding dengan moda transportasi lainnya.Tesis ini bertujuan menentukan indikator keselamatan penerbangan suatu Bandar udara berdasarkan ketentuan ICAO, melakukan analisa tingkat kerawanan Bandar udara (hazardous airports) di Indonesia, dan memberikan rekomendasi awal sebagai strategi dalam upaya peningkatan keselamatan penerbangan di Indonesia khusunya di bandar udara. Penentuan Bandar udara rawan bahaya dilakukan dengan menggunakan metode kombinasi Emperical Bayesian (EB) dan Regresi.Dari analisa yang dilakukan maka diidentifikasi tingkat keselamatan penerbangan di Bandar udara Indonesia adalah 2.502 kejadian pada tiap 100 ribu siklus penerbangan/events (2.502 x 10-5) yang diklasifikasi sebagai Safe/Regulated Systems. Adapun tingkat kerawanan 10 (sepuluh) Bandar udara (hazardous airport) dari 196 Bandar udara di Indonesia, disusun berdasarkan nilai devisasi terbesar sampai terkecil.

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ABSTRACTAviation Safety becomes a serious matter because of the risk of death caused by an airplane crash is relatively high compared with other transportation modes.This thesis aims to determine the indicators of the aviation safety under the provisions of ICAO, to analyze hazardous airports in Indonesia, and to provide initial recommendations as a strategy in the effort to improve the aviation safety in Indonesia, especially in airports. Determination of hazardous airports conducted by using a combination of Emperical Bayesian (EB) and Regression method.In according to the above analysis methods, the level of aviation safety in Indonesia is 2,502 occurrences in every a hundred thousand of flight cycles/events (2,502 x 10-5), which is classified as Safe/Regulated Systems. The level of hazards on 10 (ten) airports (hazardous as airport) of the 196 airports in Indonesia is determined by the deviation value from the largest to smallest."

"ABSTRACTSistem pengukuran kinerja di Indonesia diatur dalam Peraturan Presiden Nomor 29 Tahun 2014 tentang Sistem Akuntabilitas Kinerja Instansi Pemerintah. Namun, dalam penerpannya masih ditemukan beberapa masalah di Kementerian Ketenagakerjaan berupa 1 Belum baiknya nilai komponen pengukuran kinerja dalam evaluasi SAKIP yang diporelah Kementerian Ketenagakerjaan dan 2 Terdapat beberapa IKU yang beriorentasi pada outputdan tidak berorientasi pada outcome hasil sehingga kemanfaatannya masih belum dapat terlihat. Oleh karena itu, penelitian ini bertujuan untuk membahas bagaimana proses pengukuran kinerja di Kementerian Ketenagakerjaan dan mengapa pengukuran kinerja di Kementerian Ketenagakerjaan belum baik. Metode yang digunakan dalam penelitian ini adalah post positivist dan hasil dari penilitian ini adalah: 1 Masih terdapat beberapa tahap dari proses pengukuran kinerja yang belum terpenuhi oleh Kementerian Ketenagakerjaan yaitu prioritizing, indicator selection, data collection, dananalysis. 2 Belum baiknya pengukuran kinerja di Kementerian Ketenagakerjaan dipengaruhi oleh faktora learning and evaluative organizational culture, dan faktor managerial discretion yang belum terpenuhi.

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ABSTRACTPerformance measurement system in Indonesia is regulated in Presidential Regulation Number 29 Year 2014 about Performance Accountability System of Government Institutions. However, in its application there is still found some problems in the Ministry of Employment in the form of 1 The grade that is not good on the performance measurement component on the SAKIP evaluation that is received by the Ministry of Labour and 2 There are some IKUs that is oriented on the output and not on the outcome so that the benefit still cannot be seen. Therefore, this research aims to discuss about how the process of performance measurement in the Ministry of Labour and why the performance measurement in the Ministry of Labour is still not as good as it can be. The method used in this research is post positivist and the results of this research is 1 There are still several stages of the process that has not been fulfilled by the Ministry of Labour which is prioritizing, indicator selection, data collection, and analysis. 2 Performance assessment in the Ministry of Labour is still not good as it can be is affected by a learning and evaluative organizational culture factor and managerial discretion factor. "

"Penelitian ini bertujuan untuk mengukur kinerja bank-bank di Indonesia dengan metode pengukuran kinerja alternatif : data envelopment analysis. Hasil pengukuran tersebut, dianalisis lebih lanjut terutama terhadap bank-bank yang dinilai berkinerja baik dikaitkan dengan kebijakan pemerintah dan Bank Indonesia dalam mendorong konsolidasi perbankan dan menarik investor asing ke dalam industri perbankan nasional. Hasil analisis merekomendasikan bahwa bank-bank yang dinilai berkinerja baik ternyata adalah bank-bank yang mempunyai aset dan modal besar serta dimiliki oleh investor asing atau pemerintah. Sehingga bisa diambil kesimpulan berdasarkan hasil dari pemodelan data envelopment analysis ini, bahwa kebijakan pemerintah dan Bank Indonesia ternyata tepat.

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The objective of this thesis is to measure banks performance in Indonesia with alternative measuring method : data envelopment analysis. The measurement result will be furthered analyze around banks that are considered have good performance and their relation to government and Bank Indonesia`s policies to urge banks consolidation and attract foreign investor to participate in Indonesia`s banking industry. The result recommend that banks with good performance tend to have big assets and capitals and owned by foreign investor or government. So it can be concluded, that the policies of government and Bank Indonesia is correct."

"Nowadays, the airlines bussiness in indonesia has growth rapidly. Many airlines company emerge, nor charter or schedule make the competition even stronger. Every company try to give better service to each it?s customer. The high demand of transportation within society continually make each airline to escalate the quality of service that resulted satisfaction of it?s customer. The quality service of an airlines company costitute simoulteus activity between ground service and inflight service. Inflight service hold the major role in creating consumer perceive towards quality service in generally.

PT Indonesia Air Transport, Tbk, are many company that contribute in fulfilling the high demand of indonesian air transportation. With it?s background as charter flight company, therefore Indonesia Airt Transport (IAT) always undertake to increase it?s quality service, nor in safety or service. In this research, the inflight service proces that been given by Indonesia Air Transport will be discussed further more, the purpose of the research is to know the satisfactionary perception of its costumer towards inflight service given by Indonesia Air Transport (IAT).

In this research, the perception, measured based on SERVQUAL dimension (tangible, reliability, responsiveness, empathy, and assurance) based on the theory expand by Pasuraman, Zeithamal, and Berry, by using frekuent distribution and SPSS 16.00 tools.

From the result of this research, know that the majority of responden or flight passanger tend to give better perception towards inflight service given by IAT. From all the research dimension can be conclude that the average of response of each responden indicate the satisfaction behaviour. This result can be input for IAT, in the the near future Indonesia Air Transport can give mote attention and increase the quality service toward it?s consumen by taking care the safety aspect or service."