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"Tesis ini bertujuan untuk mengetahui pengaruh efektivitas komunikasi interpersonal pegawai dalam tim terhadap teamwork di Pusdiklat X. Alat ukur efektivitas komunikasi interpersonal diadaptasi dari alat ukur yang digunakan oleh Loina (2012) berdasarkan aspek efektivitas komunikasi interpersonal yang dikemukakan oleh DeVito (1989, 2009, 2010). Alat ukur teamwork menggunakan alat ukur five functional team dari Lencioni yang telah diadaptasi oleh Delta (2012). Hasil uji regresi sederhana menunjukkan adanya pengaruh signifikan efektivitas komunikasi interpersonal pada pegawai dalam tim terhadap teamwork di Pusdiklat X dengan koefisien determinasi 0,239 (p<0,01). Dengan demikian dapat disimpulkan bahwa skor efektivitas komunikasi interpersonal dalam tim mampu memprediksi skor teamwork sebesar 23,9%. Intervensi Team Communication Training dirancang untuk meningkatkan efektivitas komunikasi interpersonal dan teamwork. Uji Wilcoxon’s signed rank test dilakukan untuk melihat efek intervensi. Nilai z untuk efektivitas komunikasi interpersonal dalam tim sebesar - 2,941 (p<0,05) dan teamwork sebesar - 2,352 (p<0,05). Hal ini menunjukkan peningkatan skor secara signifikan pada skor efektivitas komunikasi interpersonal dalam tim dan teamwork.

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This thesis was performed to find out the influence of the effectiveness of employees interpersonal communication in the team for the teamwork effectiveness at Pusdiklat X. The interpersonal communication effectiveness measurement tool was adapted from the measurement tool used by Loina (2012), based on aspects of interpersonal communication effectiveness expressed by DeVito (1989, 2009, 2010). The instrument tool for measuring teamwork effectiveness used the five functional team questionnaire from Lencioni, had been adapted by Delta (2012). A simple regression test results showed the existence of significant influence of the effectiveness of interpersonal communication on the employees in the team of teamwork effectiveness at the Pusdiklat X with coefficients of determination of 0,239 (p<0,01).

Thus it can be concluded that the effectiveness of interpersonal communication in the team was able to predict the teamwork effectiveness score of 23.9%. The Intervention using Team Communication Training was designed to improve the effectiveness of interpersonal communication and the effectiveness of teamwork. The test of Wilcoxon signed rank was used to see the effects of the intervention. The score of z for the effectiveness of interpersonal communication in team = -2,941 (p<0,05) and the teamwork effectiveness = -2,352 (p<0,05). The final score strongly indicated the increasing of interpersonal communication effectiveness score in teamwork effectiveness significantly."

"[Penelitian ini bertujuan untuk mengetahui adanya pengaruh komunikasiinterpersonal terhadap efektivitas tim pada karyawan di unit Corporate Human Resources (CHR) PT KLM. Berdasarkan hasil identifikasi masalah, diketahui bahwa komunikasi interpersonal antar anggota tim pada unit CHR masih belum efektif, dimana hal ini menjadi salah satu faktor yang membuat efektivitas tim belum dapat tercapai. Asumsi tersebut selanjutnya dibuktikan dengan mengukur pengaruh dari komunikasi interpersonal terhadap efektivitas tim, dengan menggunakan Parker’s Team Development Survey (Parker, 2008) dan Interpersonal Communication Questionnaire (DeVito, 1989) yang telah diadaptasi ke dalam Bahasa Indonesia. Responden penelitian ini berjumlah 51orang karyawan unit CHR yang memiliki jabatan sebagai Staff/Officer dan Supervisor/Superintendent. Hasil uji regresi menunjukkan bahwa komunikasi interpersonal terbukti secara signifikan memiliki pengaruh terhadap efektivitas tim (r = 0.74; R2 = 0.55; p < 0.05). Hal tersebut berarti bahwa adanya peningkatan pada komunikasi interpersonal antar anggota tim akan dapat meningkatkan efektivitas tim. Intervensi untuk meningkatkan komunikasi interpersonal antar anggota tim dapat dilakukan melalui team training mengenai komunikasi interpersonal yang efektif di dalam tim (team communication training). Padapenelitian ini, adanya dampak dari team communication training terhadap komunikasi interpersonal dan efektivitas tim masih belum dapat dibuktikan, karena intervensi team communication training yang tidak dapat diimplementasikan.;The aim of this study was to determine the effect of interpersonal communication on team effectiveness of employees in Corporate Human Resources (CHR) unit of PT KLM. The results of the problem identification showed that interpersonalcommunication among the team members on this unit was still not effective, and it was considered as the factors that make the team effectiveness could not be achieved. This assumption then proven by measuring the impact of interpersonal communication on the team effectiveness using the adaptation of Parker’s Team Development Survey (Parker, 2008) and Interpersonal Communication Questionnaire (DeVito, 1989). A total of 51 employees from CHR unit wereparticipated as respondent in this study. The simple regression analysis result indicated that interpersonal communication has proven to significantly affect team effectiveness (r = 0.74; R2 = 0.55; p < 0.05). Therefore, the interventions to improve interpersonal communication between team members can be conducted through team training related to effective interpersonal communication within theteam (team communication training). Unfortunately, this study could not proved the impact of team communication training to interpersonal communication and team effectiveness, because the intervention could not be implemented., The aim of this study was to determine the effect of interpersonal communicationon team effectiveness of employees in Corporate Human Resources (CHR) unit ofPT KLM. The results of the problem identification showed that interpersonalcommunication among the team members on this unit was still not effective, andit was considered as the factors that make the team effectiveness could not beachieved. This assumption then proven by measuring the impact of interpersonalcommunication on the team effectiveness using the adaptation of Parker’s TeamDevelopment Survey (Parker, 2008) and Interpersonal CommunicationQuestionnaire (DeVito, 1989). A total of 51 employees from CHR unit wereparticipated as respondent in this study. The simple regression analysis resultindicated that interpersonal communication has proven to significantly affect teameffectiveness (r = 0.74; R2 = 0.55; p < 0.05). Therefore, the interventions toimprove interpersonal communication between team members can be conductedthrough team training related to effective interpersonal communication within theteam (team communication training). Unfortunately, this study could not provedthe impact of team communication training to interpersonal communication andteam effectiveness, because the intervention could not be implemented]"

"Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan terhadap rekan kerja terhadap kualitas teamwork di PT. S. Tipe penelitian action research dengan responden sebanyak 66 karyawan. Alat ukur adalah adaptasi Teamwork Quality (Hoegl & Geumenden, 2001) dan Kuesioner Kepercayaan Terhadap Rekan Kerja (McAllister, 1995). Hasil perhitungan uji regresi berganda memperoleh hasil R2 =0,508 (p<0,05) yang berarti kepercayaan terhadap rekan kerja mempengaruhi kualitas teamwork sebesar 50,8%. Intervensi team building training dirancang untuk meningkatkan kepercayaan terhadap rekan kerja dan kualitas teamwork. Hasil perhitungan efek intervensi menunjukan signifikansi perbedaan pre-test dan post-test kepercayaan terhadap rekan kerja dan kualitas teamwork dengan uji t-test; diperoleh nilai t untuk kepercayaan terhadap rekan kerja sebesar -1,683 (p>0,05) dan untuk kulitas teamwork sebesar -4,460 (p<0,05). Hal ini berarti tidak terdapat peningkatan skor kepercayaan terhadap rekan kerja secara signifikan namun terjadi peningkatan skor kualitas teamwork secara signifikan setelah diberikan intervensi team building training. Dengan demikian team building training mampu meningkatkan kualitas teamwork, namun belum mampu meningkatkan kepercayaan terhadap rekan kerja di PT.S.

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This study aims to determine the effect of interpersonal trust in co-workers to the teamwork quality at S Company. The type of this study is action research study by the number of study participants as many as 66 employees. Measuring instrument used is a measure of adaptation Teamwork Quality (Hoegl & Geumenden, 2001) and the Trust in Co-workers Questionnaire (McAllister, 1995). The results of calculations using multiple regression showed R2 = 0.508 (p <0.05), which means interpersonal trust in co-workers affects the teamwork quality at 50.8%. Therefore, the interventions made in the study was designed to increase interpersonal trust in co-workers and teamwork quality. The intervention is a team building training. Intervention effects were measured by comparing the pre-test and post-test measurements of interpersonal trust in co-workers and teamwork quality.

The results of tests of significance differences in the calculation of pretest and post-test interpersonal trust in co-workers and teamwork quality using a t-test. The t-test values obtained for interpersonal trust in co-workers is -1.683 (p> 0.05) and the value of t for teamwork quality is - 4.460 (p <0.05). This means there is no significantly scores increased in interpersonal trust in co-workers after a given intervention but teamwork quality scores increased significantly. The results of this analysis indicate that a given intervention can improve teamwork quality, but have not been able to increase the interpersonal trust in co-workers."

"Tesis ini bertujuan untuk melihat peningkatan kompetensi komunikasi interpersonal dan kinerja pre ops pilot dengan memberikan pelatihan komunikasi interpersonal yang efektif. Berdasarkan penggalian data awal melalui wawancara dengan asisten manajer training dan chief pilot fixed wing, diketahui bahwa sampai saat ini belum pernah dilakukan pengukuran terhadap kinerja dan kompetensi komunikasi interpersonal pada pre ops pilot. Mereka juga mengeluhkan bahwa pre ops pilot yang ada di perusahaan memiliki kinerja yang belum maksimal, dimana komunikasi interpersonal merupakan aspek yang masih perlu dikembangkan. Sebanyak 7 pre ops pilot di PT. X menjadi sampel di penelitian ini. Hasil analisis menunjukkan bahwa terdapat hubungan yang signifikan antara kompetensi komunikasi interpersonal dengan kinerja. Bentuk hubungan tersebut bersifat positif, dimana semakin tinggi kompetensi komunikasi interpersonal, maka semakin tinggi kinerja mereka. Selain melihat hubungan, peneliti juga melihat efektivitas dari pelatihan komunikasi interpersonal yang diberikan terhadap kompetensi komunikasi interpersonal dan kinerja. Hasilnya menunjukkan bahwa pelatihan tersebut efektif dalam meningkatkan kompetensi komunikasi interpersonal, tetapi belum efektif dalam meningkatkan kinerja pre ops pilot di PT. X.

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The purpose of this study is to see an increasing of interpersonal communication competence and performance in pre ops pilots by giving an effective interpersonal communication training. Based on the initial data through interviews with the assistant manager training and chief pilot fixed wing, the company haven't been conducted performance appraisal and interpersonal communication competency in pre ops pilot. They also complained that the existing pre ops pilot doesn't have an optimized performance, where interpersonal communication is an aspect that needs to be developed. Seven pre ops pilot at PT. X participated in this study.

The result indicated that there is a significant relationship between interpersonal communication competency and performance. The form of the relationship is positive, where the higher interpersonal communication competence that they have, the performance is also high. In addition, the researcher also examined the effectiveness of interpersonal communication training toward interpersonal communication competence and performance. The result showed that training is effectively improve interpersonal communication competence, but not in the performance of pre ops pilot in PT.X."

"Tesis ini bertujuan untuk mengetahui efektivitas program training komunikasi asertif untuk meningkatkan keterampilan kerjasama pada Pre Operational First Officer di PT. X. Tipe penelitian ini adalah action research dengan partisipan sebanyak 7 orang. Alat ukur perilaku asertif adalah adaptasi dari Rathus Assertiveness Schedule (Rathus,1973) dengan nilai koefisien alpha (α) sebesar 0,744. Sedangkan untuk mengukur keterampilan kerjasama, digunakan adaptasi dari Teamwork Skill Questionnaire (O?Neil 1996) dengan nilai koefisien alpha (α) sebesar 0,750. Hasil uji korelasi Spearman-Rho menunjukkan adanya hubungan yang signifikan antara perilaku asertif dengan keterampilan kerjasama dengan korelasi sebesar 0,773 dan signifikansi 0,042 (p>0,05). Dengan demikian semakin tinggi perilaku asertif, maka semakin tinggi keterampilan kerjasama. Sementara hasil uji Wilcoxon Signed-Rank Test menunjukkan perbedaan skor sebelum dan sesudah intervensi pada perilaku asertif dengan nilai signifikansi 0,027 (p>0,05) dan pada skor keterampilan kerjasama dengan nilai signifikansi 0,042 (p>0,05). Hasil tersebut menunjukkan bahwa training komunikasi asertif dapat meningkatkan perilaku asertif dan keterampilan kerjasama pada responden. Dengan demikian perusahaan dapat menerapkan training komunikasi asertif untuk meningkatkan keterampilan kerjasama pada pre operational first officer.

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The purpose of this thesis is to see the effectiveness of assertive communication training program to improve teamwork skills of pre operational first officer at X company. This research used action research method with 7 participants. The research that was used Rathus Assertiveness Schedule (Rathus, 1973) with alpha coefficient (α = 0,744), and Teamwork Skill Questionnaire (O?Neil 1996) with alpha coefficient (α = 0,750) to measure teamwork skill.

The result showed a significant relationship between assertive behavior and teamwork skill with a correlation value of 0.773 and significance of 0.042 (p <0.05). It showed that with increasing assertive behavior so teamwork skill will be increase too. In addition, there were significant differences score before and after intervention program of assertive behavior (p=0.027<0.05) and (p=0.042<0.05) of teamwork skill.

The analysis results showed that assertive communication training can enhance assertive behavior and teamwork skill of participant. Assertive Communication Training can be used by company to improve teamwork skill of pre operational first officer."

"Kory Floyd's approach to interpersonal communication stems from his research on the positive impact of communication on our health and well-being. "Interpersonal Communication, 2/e" demonstrates how effective interpersonal communication can make students' lives better. With careful consideration given to the impact of computer-mediated communication, the program reflects the rapid changes of the modern world in which today's students live and interact. The program also helps students understand and build interpersonal skills and choices for their academic, personal, and professional lives."

"Tesis ini berfokus pada penelitian terapan yang dilaksanakan di Kantor Pelayanan Perbendaharaan Negara (KPPN) ABC. Permasalahan yang dihadapi KPPN ABC adalah penurunan prestasi kerja dalam hal kualitas Laporan Keuangan Pemerintah Pusat (LKPP). Hasil analisis menunjukkan bahwa penurunan kualitas LKPP bersumber pada tidak maksimalnya kompetensi pegawai KPPN ABC. Untuk mengetahui area kompetensi yang tidak maksimal dilakukan melalui kuesioner dengan menggunakan indikator standar kompetensi pegawai KPPN. Hasil survey menunjukkan dua area kompetensi yang tidak maksimal adalah kompetensi stakeholder service dan interpersonal communication. Untuk memperbaiki kompetensi ini, peneliti mengajukan dua intervensi yaitu training dan coaching. Pemilihan intervensi dilakukan dengan melakukan penelitian terhadap empat indikator yaitu dukungan manajer, ketersediaan anggaran, ketersediaan waktu, serta ketersediaan sarana dan prasarana penunjang. Berdasar hasil peneltian, training dipilih sebagai intervensi utama bagi organisasi.

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This thesis focused on applied research held on Treasury Services Office ABC (KPPN ABC). This organizations problem is due to decline in job performance especially in the quality of Central Government Financial Reporting. Based on the research, it is concluded that the decline in quality is due to under utilization of employee competency. Questionnaire is used to spot the underutilized area of competency by comparing it with KPPN competency standard indicator.

Questionnaire has shown two underutilized areas of competency, that is Stakeholder Service and Interpersonal Communication. In order to improve these competencies, researcher has come with two intervention planning such as training and coaching. These planning was based on research of four indicators, such as managers support, fund availability, time availability, and infrastructure availability. Based on the research, training is chosen as ultimate intervention for the organization."