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"Summary: For graduate-level courses in Knowledge Management and Decision Support Systems, this text presents a multi perspective approach to knowledge management: it spans electrical engineering, artificial intelligence, information systems, and business. It aims to provide students with the right combination of theory, technology and solutions"

"Pusat Komunikasi (Puskom) Kementerian Luar Negeri (Kemlu) sebagai satuan kerja yang bertugas memberikan layanan pemberitaan, teknologi informasi dan komunikasi, serta pengamanan baik secara teknis maupun non teknis kepada staf yang berada di Kemlu. Dalam memberikan layanan yang prima, setiap pengetahuan dan pengalaman dari seorang staf Puskom sangat dibutuhkan oleh organisasi. Oleh karena itu, diperlukan suatu Knowledge Management System (KMS) yang dapat mengelola pengetahuan dan pengalaman yang dimiliki oleh setiap staf Puskom dan dapat mendistribusikan kepada staf Puskom lainnya sehingga dalam memberikan pelayanan teknis, non teknis yang prima dapat dicapai organisasi Puskom. Tidak semua organisasi berhasil dalam mengimplementasikan Knowledge Management. Oleh karena itu, sebelum mengimplementasikan Knowledge Management, terlebih dahulu organisasi melakukan pengukuran terhadap tingkat kesiapan (Knowledge Management Readiness) organisasi secara detail dan optimal. Penelitian ini bertujuan untuk membuat framework KM readiness, mengukur tingkat kesiapan organisasi Puskom Kemlu dalam mengimplementasikan Knowledge Management, dan membuat strategi-strategi untuk meningkatkan kesiapan KM Puskom. Framework KM readiness berdasarkan pemetaan dari 8 Knowledge Management Critical Success Factor (KMCSF), Faktor Pemberdaya (Enabler), dan infrastruktur KM ke dalam klasifikasi aspek Knowledge Management dengan tingkat kesiapan KM Puskom berada pada level siap (ready)/3 artinya Puskom telah siap untuk mengimplementasikan KM dan strategi-strategi untuk meningkatkan kesiapan KM Puskom.

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Communications Center (Puskom) of Ministry of Foreign Affairs (Kemlu) as a unit of work that providing information and communication technology both technical and non technical to employees at Kemlu. In providing superior service, any knowledge and experience from an employee of Puskom essential needed by the organization. Therefore, it is needed a Knowledge Management System (KMS) who can manage the knowledge and experience possessed by every employee of Puskom and can distribute to other employees of Puskom so non technical, technical services, and training can be achieved by Puskom. Before implementing Knowledge Management, the Organization should perform a measurement of the level of preparedness (Knowledge Management Readiness) organization in implementing Knowledge Management in detail and optimal.

This research aims to create a framework of Knowledge Management readiness, measure the readiness level of organizations Puskom Kemlu in implementing Knowledge Management, and create strategies to increase the readiness of Puskom Knowledge Management. Framework mapping of readiness Knowledge Management based on 8 Knowledge Management Critical Success Factor (KMCSF), enabler factors, and Knowledge Management infrastructure into the classification aspects of Knowledge Management with the readiness level of Knowledge Management Puskom are on the level “ready” / 3 which means Puskom have been ready to implement Knowledge Management and strategies to improve the readiness of Puskom Knowledge Management."

"Dalam era globalisasi dan pasar bebas ini, semakin banyak persaingan antar perusahaan sejenis. Salah satu faktor yang dapat membuat perusahaan tersebut bertahan adalah dengan memiliki pengetahuan serta pengalaman pada bidang usahanya tersebut. Secara umum pengetahuan serta pengalaman tersebut melekat kepada individu. Berdasarkan survey umum sebanyak 48% pengetahuan serta pengalaman sebuah perusahaan masih berada di dalam pikiran individu, 29% dalam bentuk dokumen arsip perusahaan dan sisanya 23% dalam bentuk digital. Hal tersebut juga merupakan salah satu permasalahan yang ada di Baitulmal Muamalat (BMM), untuk itu diperlukan penerapan knowledge management (KM) yang tepat untuk mengubah tacit dan explicit knowledge menjadi knowledge shared agar diperoleh informasi secara cepat, tepat dan terorganisasi. Banyak dari perusahaan sudah mengimplementasi knowledge management tetapi tidak dimanfaatkan dengan baik, untuk itu penelitian KM readiness diperlukan supaya BMM siap dalam mengimplementasikan KM dan secara organisasi terbentuk budaya knowledge sharing yang aktif dan berkesinambungan. Penelitian ini memetakan beberapa Knowledge Management Critical Success Factors (KMCSF) dari penelitian-penelitian sebelumnya sehingga menjadi KMCSF yang sesuai di BMM. KMCSF tersebut diklasifikasikan berdasarkan budaya organisasi, struktur organisasi, infrastruktur ti, dan keterlibatan individu dalam proses KM. Kemudian dilakukan analisis data dengan pengukuran tingkat kesiapan organisasi atau KM Readiness. Hasil dari penelitian ini adalah BMM dinyatakan siap mengimplementasi KM karena memiliki tingkat kesiapan sebesar 68,39% atau ready (accepted.).

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Nowdays, in the era of globalization and free market, more and more competition between simmiliar companies. A factor that can make the company survive is to have knowledge and experience in the business area. In general, the knowledge and the experience inherent to the individual of the company. Based on the general survey as much as 48% of the knowledge and experience of a company is still in the minds of individuals, 29% in the form of archival documents and the remainder 23% in digital form. This problem also exist at Baitulmal Muamalat (BMM). A proper implementation of knowledge management (KM) is needed to convert tacit and explicit knowledge into knowledge shared in order to obtain information faster, precise and organized. Many of the companies are already implementing knowledge management but not utilized properly.For that reason, the reasearch of KM readiness at BMM is needed, So that BMM ready in implementing the KM.

This case study mapped Knowledge Management Critical Success Factors (KMCSF) from previous studies to become the most appropriate for BMM. That KMCSF are classified based on the organizational culture, organizational structure, IT infrastructure, and the individual involvement in the process of KM. Then the data analysis was conducted by measuring the level of KM readiness. The results of this study are BMM declared ready to implement KM because the value of BMM readiness level amounted to 68,39% or ready (accepted)."

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Bisnis berita daring merupakan salah satu bentuk industri yang berkembang di Indonesia. Agar dapat bersaing, bisnis tersebut harus memiliki kemampuan untuk membuat sebuah inovasi. Inovasi dalam sebuah perusahaan bergantung pada kompetensi yang dimiliki oleh karyawannya. Knowledge management (KM) merupakan disiplin ilmu yang dapat digunakan untuk meningkatkan kompetensi yang dimiliki oleh karyawan. detikNetwork telah menerapkan dan mengimplementasi KM, tetapi tidak berjalan dengan sukses, kegagalan terjadi diakibatkan oleh kurangnya persiapan dan ketidakmampuan perusahaan dalam melakukan implementasi KM. Penelitian ini bertujuan untuk mengukur tingkat kesiapan penerapan manajemen pengetahuan di detikNetwork dan memberikan rekomendasi berupa strategi perbaikan jika terdapat faktor yang belum siap. Penelitian ini menggunakan kerangka kerja yang terdiri dari variabel organization culture, organization structure, IT infrastructure, individual acceptance, dan intention to be involved in KM process. Penelitian ini dilakukan secara kuantitatif dengan menggunakan kuesioner berskala likert yang ditujukan kepada karyawan detikNetwork. Berdasarkan hasil analisis dengan metode statistik deskriptif, perusahaan detikNetwork mempunyai rata-rata sebesar 3.7 (ready but needs a few improvement). Hal ini menandakan bahwa detikNetwork telah siap untuk mengimplementasikan manajemen pengetahuan, namun masih perlu melakukan beberapa perbaikan.

 

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Online news business is one form of industry that is a growing in Indonesia. In order to be competitive, the business must have the ability to make an innovation. Innovation in a company depends on the competencies of its employees. Knowledge management (KM) is a discipline that can be used to improve employee competencies. detikNetwork has implemented KM, but did not run successfully, failure occurred due to lack of preparation and inability of the company to implement KM. This study aims to measure the level of readiness for the implementation of knowledge management in detikNetwork and provide recommendations in the form of improvement strategies if there are factors that are not ready. This study uses a framework consisting of organizational culture, organizational structure, IT infrastructure, individual acceptance, and intention to be involved in KM process variables. This research was conducted quantitatively using a Likert scale questionnaire aimed at detikNetwork employees. Based on the results of the analysis using descriptive statistical methods, detikNetwork has an average of 3.7 (ready but needs a few improvement). This indicates that detikNetwork is ready to implement knowledge management, but still needs to make some improvements.

 

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"Bisnis berita daring merupakan salah satu bentuk industri yang berkembang di Indonesia. Agar dapat bersaing, bisnis tersebut harus memiliki kemampuan untuk membuat sebuah inovasi. Inovasi dalam sebuah perusahaan bergantung pada kompetensi yang dimiliki oleh karyawannya. Knowledge management (KM) merupakan disiplin ilmu yang dapat digunakan untuk meningkatkan kompetensi yang dimiliki oleh karyawan. detikNetwork telah menerapkan dan mengimplementasi KM, tetapi tidak berjalan dengan sukses, kegagalan terjadi diakibatkan oleh kurangnya persiapan dan ketidakmampuan perusahaan dalam melakukan implementasi KM. Penelitian ini bertujuan untuk mengukur tingkat kesiapan penerapan manajemen pengetahuan di detikNetwork dan memberikan rekomendasi berupa strategi perbaikan jika terdapat faktor yang belum siap. Penelitian ini menggunakan kerangka kerja yang terdiri dari variabel organization culture, organization structure, IT infrastructure, individual acceptance, dan intention to be involved in KM process. Penelitian ini dilakukan secara kuantitatif dengan menggunakan kuesioner berskala likert yang ditujukan kepada karyawan detikNetwork. Berdasarkan hasil analisis dengan metode statistik deskriptif, perusahaan detikNetwork mempunyai rata-rata sebesar 3.7 (ready but needs a few improvement). Hal ini menandakan bahwa detikNetwork telah siap untuk mengimplementasikan manajemen pengetahuan, namun masih perlu melakukan beberapa perbaikan.

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Online news business is one form of industry that is a growing in Indonesia. In order to be competitive, the business must have the ability to make an innovation. Innovation in a company depends on the competencies of its employees. Knowledge management (KM) is a discipline that can be used to improve employee competencies. detikNetwork has implemented KM, but did not run successfully, failure occurred due to lack of preparation and inability of the company to implement KM. This study aims to measure the level of readiness for the implementation of knowledge management in detikNetwork and provide recommendations in the form of improvement strategies if there are factors that are not ready. This study uses a framework consisting of organizational culture, organizational structure, IT infrastructure, individual acceptance, and intention to be involved in KM process variables. This research was conducted quantitatively using a Likert scale questionnaire aimed at detikNetwork employees. Based on the results of the analysis using descriptive statistical methods, detikNetwork has an average of 3.7 (ready but needs a few improvement). This indicates that detikNetwork is ready to implement knowledge management, but still needs to make some improvements."

"[Pengelolaan dan implementasi knowledge management yang tepat dan baik, akan dapat memberikan dampak tercapainya tujuan organisasi secara efektif dan efisien, oleh karena itu, BPK RI perlu untuk mengetahui strategi dan teknologi terkait knowledge management yang harus ditingkatkan dan dikembangkan. Berdasarkan hal tersebut, penelitian ini bertujuan untuk menganalisis KM solutions yang tepat bagi BPK RI. Penelitian ini memiliki manfaat agar BPK RI dapat mengetahui KM processes yang menjadi prioritas untuk dikembangkan dalam menunjang implementasi KM di BPK RI. BPK RI juga dapat mengetahui mekanisme dan teknologi yang mendukung KM processes tersebut sehingga dapat meningkatkan kinerja auditor di BPK RI. Penelitian ini berfokus pada unit kerja Auditorat I sampai VII yang ada di kantor pusat BPK RI karena merupakan letak kegiatan utama BPK RI terkait pemeriksaan. Penelitian dilakukan secara kualitatif dan kuantitatif. Metodologi yang digunakan adalah metodologi identifikasi KM solutions Becerra-Fernandez dan Sabherwal (2010) serta melakukan assessment awal untuk mengkaji kualitas dan volatilitas pengetahuan di BPK RI. Hasil penelitian ini menunjukkan bahwa KM processes yang harus menjadi perhatian utama untuk dikembangkan oleh BPK RI adalah socialization untuk knowledge discovery, internalization, exchange dan routines.;Management and implementation of knowledge management that are appropriate and ideal could affect achievement of organizational goals effectively and efficiently, therefore, BPK need to know what kind of strategies and technologies related to knowledge management should be improved and developed. Based on that explaination, this study had purpose to analyze KM solutions that are appropriate for BPK RI. This study had the advantage that BPK could understand what kind of KM processes should be prioritized to be developed to support the implementation of KM in BPK RI. BPK could understand well what kind of mechanisms and technologies that support the KM processes to improve performance of auditors in BPK RI. This study focused on Auditorat in region I to VII at BPK RI headquarters because the main activities of audit process locate there. This research was conducted qualitatively and quantitatively. The methodology used identification methodology from Becerra-Fernandez KM solutions and Sabherwal (2010) and conduct initial assessment to assess the quality and volatility of knowledge in BPK RI. The results of this research shows that KM processes which should be a major concern to be developed by the BPK is the socialization of knowledge discovery, combination, Internalization, exchange and routines.;Management and implementation of knowledge management that are appropriate and ideal could affect achievement of organizational goals effectively and efficiently, therefore, BPK need to know what kind of strategies and technologies related to knowledge management should be improved and developed. Based on that explaination, this study had purpose to analyze KM solutions that are appropriate for BPK RI. This study had the advantage that BPK could understand what kind of KM processes should be prioritized to be developed to support the implementation of KM in BPK RI. BPK could understand well what kind of mechanisms and technologies that support the KM processes to improve performance of auditors in BPK RI. This study focused on Auditorat in region I to VII at BPK RI headquarters because the main activities of audit process locate there. This research was conducted qualitatively and quantitatively. The methodology used identification methodology from Becerra-Fernandez KM solutions and Sabherwal (2010) and conduct initial assessment to assess the quality and volatility of knowledge in BPK RI. The results of this research shows that KM processes which should be a major concern to be developed by the BPK is the socialization of knowledge discovery, combination, Internalization, exchange and routines., Management and implementation of knowledge management that are appropriate and ideal could affect achievement of organizational goals effectively and efficiently, therefore, BPK need to know what kind of strategies and technologies related to knowledge management should be improved and developed. Based on that explaination, this study had purpose to analyze KM solutions that are appropriate for BPK RI. This study had the advantage that BPK could understand what kind of KM processes should be prioritized to be developed to support the implementation of KM in BPK RI. BPK could understand well what kind of mechanisms and technologies that support the KM processes to improve performance of auditors in BPK RI. This study focused on Auditorat in region I to VII at BPK RI headquarters because the main activities of audit process locate there. This research was conducted qualitatively and quantitatively. The methodology used identification methodology from Becerra-Fernandez KM solutions and Sabherwal (2010) and conduct initial assessment to assess the quality and volatility of knowledge in BPK RI. The results of this research shows that KM processes which should be a major concern to be developed by the BPK is the socialization of knowledge discovery, combination, Internalization, exchange and routines.]"

"KM merupakan hal yang penting dan unik bagi firma hukum sebab KM memberikan competitive advantage yang tidak mudah digantikan atau ditiru. Firma hukum perlu menggunakan pendekatan KM solutions yang tepat untuk mendapatkan competitive advantage. Firma hukum juga akan mendapatkan competitive advantage apabila menggunakan teknologi informasi yang efektif mendukung KM. Penelitian ini bertujuan untuk menganalisis KM solutions yang tepat dan mengetahui tingkat perkembangan KM technology di Firma Hukum XYZ. Penelitian ini berfokus pada advokat lokal di Firma Hukum XYZ. Metodologi yang digunakan dalam penelitian ini adalah metodologi identifikasi KM solutions Becerra-Fernandez dan Sabherwal (2010) dan model tingkat perkembangan KM technology Gottschalk (2002b). Metodologi digunakan untuk menentukan KM solutions untuk Firma Hukum XYZ. Model tingkat perkembangan digunakan untuk menentukan tingkat perkembangan KM technology saat ini dan mengembangkan strategi pengunaan teknologi informasi di masa depan. Temuan dari penelitian ini adalah KM processes yang sebaiknya menjadi prioritas utama Firma Hukum XYZ antara lain direction, socialization (knowledge discovery), combination, dan socialization (knowledge sharing). Temuan lain adalah Firma Hukum XYZ berada pada tingkatan kedua (who-knows-what systems) dimana knowledge workers dapat menggunakan teknologi informasi untuk menemukan knowledge workers lain.

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KM is important and unique for law firms because KM provides competitive advantage that is not easily replaced or duplicated. Law firms need to use the right KM solutions approach in order to get its competitive advantage. Law firms will also get the advantage if it uses information technology to support KM effectively. This study aims to analyze the appropriate KM solutions and the stages of the growth of KM technology at XYZ Law Firm. This study focuses on local advocates at XYZ Law Firm. The methodology used in this study is KM solutions methodology by Becerra-Fernandez and Sabherwal (2010) and stages of growh model for KM technology by Gottschalk (2002b). The methodology is used to determine KM solution for XYZ firm. Thus Then, the stages of growth model is applied to determine stages of growth in current situation and develop strategic use of information technology in the future. The result of this study is that the main priority of KM processes in XYZ Law Firm are direction, socialization (knowledge discovery), combination, dan socialization (knowledge sharing). The other result shows that XYZ Law Firm is in Stage Two (who-knows-what systems), i.e., knowledge workers can use information technology to find other knowledge workers."

"Pada penelitian ini diajukan tujuh faktor yang memengaruhi KM readiness, yaitu budaya organisasi, struktur organisasi, teknologi informasi, strategi KM pada ONP, ekspektasi individu terhadap performa KM, ekspektasi individu terhadap kemudahan penggunaan KM, dan keinginan teribat pada proses KM, yaitu Socialization, externalization, Combination, Internalization (SECI). Pengujian kerangka konsep penelitian dilakukan dengan menyebarkan kuesioner kepada lembaga amil zakat (LAZ), diperoleh 124 responden. Pengolahan data menggunakan statistik Partial Least Square- Structural Equation Modelling (PLS-SEM). Hasil pengolahan data menunjukkan bahwa hanya budaya organisasi yang mendukung terhadap proses-proses KM (SECI) pada faktor organisasi; pada faktor penerimaan individu hanya ekspektasi terhadap kemudahan penggunaan KM yang mendukung terhadap proses-proses KM (SECI); strategi KM pada ONP mendukung terhadap proses-proses KM (SECI); serta proses-proses SECI yang mendukung kesiapan penerapan KM pada ONP."