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"ABSTRAK

Penelitian ini bertujuan untuk mengetahui bagaimana tingkat organizational citizenship behavior, kepercayaan anggota, perceived organizational support, leader member exchange, dan perilaku kepemimpinan pada dua tingkat kepemimpinan yang berbeda. Penelitian ini juga ingin mengetahui apakah perceived organizational support memediasi hubungan antara perilaku kepemimpinan top management team dan kepercayaan anggota terhadap top management team dan apakah leader member exchange memediasi hubungan antara kepemimpinan supervisor dengan kepercayaan anggota terhadap supervisor. Serta apakah ada perbedaan antara pengaruh kepercayaan anggota terhadap top management team dan pengaruh kepercayaan anggota terhadap supervisor ke organizational citizenship behavior. Responden penelitian adalah 330 staff Badan Eksekutif Mahasiswa (BEM) di Universitas Indonesia. Hasil penelitian menunjukkan hampir semua variabel laten yang ada termasuk kategori tinggi dan hanya variabel kepercayaan anggota terhadap top management team dan perceived organizational support yang termasuk kategori sedang. Hasil penelitian ini juga menunjukan ada perbedaan antara pengaruh kepercayaan anggota terhadap top management team dan pengaruh kepercayaan anggota terhadap supervisor ke organizational citizenship behavior.

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ABSTRACT

This study aims to determine the level of organizational citizenship behavior, member trust to top management team and supervisor, perceived organizational support, leder-member exchange, and dual level leadership behavior. This research also want to know whether perceived organizational support mediates the relationship between the top management leadership behavior and members trust to top management team and whether leader member exchange mediates the relationship between supervisor leadership behavior and member trust to supervisor. Furthermore, this reserach want to know whether there is an evidence that the effect of member trust to supervisor to organizational citizenship behaviour is difference with the effect of member trust to top management team to organizational citizenship behavior. The respondents were 330 staffs of Badan Eksekutif Mahasiswa (BEM) in University of Indonesia. The results showed that all variables are in high category except the top management team leadership behavior and perceived organizational support variables which in middle category. The result also showed that there is an evidence that there is a difference between the effect of member trust to supervisor to organizational citizenship behavior and the effect of member trust to top management team to organizational citizenship behavior.

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"ABSTRACTIn today?s challenging and turbulent world, strategic management prescribesorganizations to develop resources and capabilities in order to gain competitiveadvantage. The central question has been how to find ways and means to improve theperformance of the organization. Among many capabilities which could be developedby the organization, the ability of the leaders to motivate and/or inspire members oftheteam and/or workers to perform in their jobs and beyond the scope of their jobs, isbeing researched here.This dissertation studies how leadership by focusing at the bottom level of theorganization and by using various influence tactics, can create OrganizationalCitizenship Behavior among the employees; in so doing, it could increase the overallperformance of the organization. The research is done in a Indonesian entity, a publiclylisted distribution company of a large pharmaceutical business group, operating through40 branches across Indonesia, from Banda Aceh to J ayapura. The target population forresearch is 460 marketing Eelds and staff members of the company, who have filled-insome comprehensive questionnaires.The research combines and extends three existing theories, the Leader-Member(LMX) Theory, the lntluence Theory, and the Organizational Citizenship Behavior(OCB) Theory. It also utilized eleven (11) influence tactics, and the OCB related to theorganization. The dissertation contirms this new extension of theories by demonstratingthe existence of the linkages (or mediations) between various variables of the model. Ithas tested fifteen (15) sets of hypotheses. Most of the hypotheses have been confirmedand the relationships between the variables are signiiicant.Throughout the research, it was found that some speciitic iniluenee tactics(inspirational appeal, personal appeal, consultation, collaboration, rational, appraising,ingratiation, exchange or legitimation) are the most effective tactics used by the leadersto motivate the subordinates performing in their jobs, and beyond the scope of theirjobs (OCR). The subordinates may help their colleagues; they may participate in manysocial or informal activities beneficial to the organization culture; they may try toprotect the assets or properties of the organization, etc. With such an extraordinaryperformance, they will contribute in their aggregate efforts to increase the level ofperformance of the company as a whole. Other influence tactics such as coalition andpressure do not develop OCB.Equally important, it was demonstrated empirically that the ranking of OCB-Organjzation Indexes is significantly correlated with the ranking of Total Sales of the40 business units. It means that OCB-Organization can create high Total Sales, andtherefore high organization performance.The contribution to the advancement of strategic management are (1) a newextension of theories by combining three existing theories, (2) the practicalimplementation of the Endings of this research in the day to day leadership andmanagement of a business organization, with focus at the bottom level, (3) the firsttime application of such model in Indonesia, and (4) the opportunity to generalize theapplication of the extension of theories, leading to a possible new theory to be called?LMX-Organization Perfomance Theory?, and further practical implications, the resultof which would contribute meaningfully to the improvement in the quality ofmanagement of organizations."

"Penelitian ini menggunakan pendekatan kuantitatif. Data dikumpulkan melalui kuesioner dan wawancara mendalam. Responden dalam penelitian ini adalah Pegawai Negeri Sipil fungsional di Lembaga Penerbangan dan Antariksa Nasional. Penelitian ini menggunakan Transformational Leadership Behaviour Inventory TLI untuk mengukur kepemimpinan transformational, lalu untuk mengukur kecerdasan emosional menggunakan kuesioner baku dari Daniel Goleman, dan OCB scale dengan 5 dimensi utama dari Podsakoff untuk mengukur OCB. Jumlah responden dalam penelitian ini adalah 221 dari keseluruhan jumlah karyawan PNS jabatan fungsional pada divisi peneliti. Hasil dari penelitian ini menunjukkan bahwa kepemimpinan transformational dan kecerdasan emosional secara simultan berpengaruh signifikan terhadap organizational citizenship behavior. Kecerdasan emosional secara parsial berpengaruh signifikan terhadap organizational citizenship behavior. Namun kepemimpinan transformational secara parsial tidak berpengaruh signifikan terhadap organizational citizenship behavior. Hal ini disebabkan oleh: 1 terdapat faktor lain yang lebih mempengaruhi organizational citizenship behavior salah satunya adalah kepemimpinan transaksional karena kepemimpinan transaksional mempertimbangkan perilaku extra role maupun in role para bawahannya, hal tersebut menyebabkan bawahan akan menunjukkan kinerja OCB-nya, 2 perlu mempertimbangkan supaya kecerdasan emosional menjadi variabel mediasi antara kepemimpinan transformational dengan organizational citizenship behavior sehingga pengaruh kepemimpinan transformational terhadap OCB dapat dirasakan secara tidak langsung melalui kecerdasan emosional. Kata kunci: kepemimpinan transformational, kecerdasan emosional, organizational citizenship behavior

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This study uses quantitative approach. Data collected through questionnaire and in depth interview. Respondent in this study is functional civil service at National Institute of Aeronautics and Space. This study utilize the Transformational Leadership Behavior Inventory TLI to measure transformational leadership, to measure emotional intelligence this research utilize the questionnaire from Daniel Goleman, and utilize OCB scale with 5 main dimensions from Podsakoff to utilize OCB. Total respondent of this study is 221 respondent from all civil service at research division. The result of this study found that transformational leadership and emotional intelligence significantly impact on organizational citizenship behavior. Partially emotional intelligence significantly impact on organizational citizenship behavior while transformational leadership partially has no impact on organizational citizenship behavior because of 1 any other factor that are more directly influence on organizational citizenship behavior one of which is transactional leadership because it considers extra role and in role from the followers, that makes the follower show organizational citizenship behavior rsquo s performance, 2 it needs to consider so that emotional intelligence becomes a mediation variable between transformational leadership and organizational citizenship behavior so the impact of transformational leadership on organizational citizenship can be seen through emotional intelligence Key words transformational leadership, emotional intelligence, organizational citizenship behavior "

"Pelayanan berkualitas tinggi merupakan peluang bagi dealer untuk bersaing di industri alat berat yang saat ini kompetitif. Oleh karena itu, menjaga kepuasan pelanggan setia tetap menjadi prinsip bisnis yang vital dalam industri ini. Kualitas pelayanan akan ditentukan oleh peran penting dari gaya kepemimpinan. Para peneliti telah menyampaikan tentang hubungan antara gaya kepemimpinan yang dimediasi oleh customer oriented-organizational citizenship behavior (CO-OCB) mempengaruhi perilaku kualitas layanan, sementara yang lain berpendapat bahwa CO-OCB meningkat secara signifikan dengan adanya mediasi trust in leaders (TIL). Dalam penelitian ini peneliti menggunakan model paternalistic leadership Indonesia (PLI) dan model employee service quality (ESQ) untuk mengeksplorasi pengaruh gaya kepemimpinan pada kualitas layanan melalui CO-OCB dan TIL sebagai mediator. Untuk membuktikan hipotesis yang telah dirumuskan digunakan Pemodelan Persamaan Struktural (SEM) untuk pengolahan data dan juga pendekatan Multisample, yang dilakukan dengan menyebarkan kuisioner pada 1.700 karyawan melalui HR manager dan berkomunikasi langsung terhadap sebagian karyawan yang bekerja seluruh cabang operational sebuah dealer alat berat di Indonesia, sekaligus melihat pengaruh kepemimpinan paternalistik pada kualitas layanan karyawan. Studi ini ingin mengungkapkan bahwa pada industri alat berat, pengaruh paternalistic leadership Indonesia pada customer oriented-organizational citizenship behavior yang dimediasi sebagian oleh trust in leaders akan mempengaruhi employee service quality. Selain itu melalui pendekatan multisample dibuktikan bahwa sektor bisnis tidak mempengaruhi semua pengaruh variabel dependen terhadap variabel independen dalam model penelitian.  

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High quality service is an advantage for dealers to compete in today's competitive heavy equipment industry. Therefore, maintaining the satisfaction of loyal customers remains a vital business principle in this industry. Service quality will be determined by the important role of leadership style. Researchers have conveyed about the relationship between leadership style mediated by customer oriented-organizational citizenship behavior (CO-OCB) affecting service quality behavior, while others argue that CO-OCB increases significantly with trust in leaders (TIL) mediation. In this study, the researchers used the paternalistic leadership Indonesia (PLI) model and the employee service quality (ESQ) model to explore the influence of leadership style on service quality through CO-OCB and TIL as mediators. To prove the hypothesis that has been formulated, Structural Equation Modeling (SEM) is used for data processing and also the Multisample approach, which is carried out by distributing questionnaires to 1,700 employees through the HR manager and communicating directly with some employees who work in all operational branches of a heavy equipment dealer in Indonesia, while looking at the influence of paternalistic leadership on the quality of employee service. This study wants to reveal that in the heavy equipment industry, the influence of Indonesia's paternalistic leadership on CO-OCB which is partially mediated by trust in leaders affect employee service quality. In addition, through the multisample approach, it is proven that the business sector does not affect all the effects of the dependent variable on the independent variables in the research model"

"Penelitian ini bertujuan untuk mengetahui pengaruh employee engagement dan servant leadership terhadap organizational citizenship behavior dengan mediasi organizational commitment. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan Structural Equation Modeling. Sejumlah 353 (tiga ratus lima puluh tiga) pegawai Sekretariat Jenderal Kementerian Keuangan berpartisipasi menjadi sampel penelitian. Hasil penelitian ini menunjukkan bahwa employee engagement, servant leadership, dan organizational commitment berpengaruh positif terhadap organizational citizenship behavior. Selanjutnya, employee engagement memiliki pengaruh positif terhadap organizational commitment sedangkan servant leadership tidak memiliki pengaruh terhadap organizational commitment. Diperoleh hasil pula bahwa organizational commitment memediasi antara employee engagement terhadap organizational citizenship behavior dengan sifat mediasi parsial, namun organizational commitment tidak memediasi antara servant leadership terhadap organizational citizenship behavior. Hasil penelitian ini dapat dijadikan dasar dalam memberikan implikasi manajerial untuk praktik manajemen yang dapat dijalankan organisasi dalam mengidentifikasi permasalahan dan menerapkan solusi yang berkaitan dengan variabel-variabel dalam penelitian serta mengelaborasi faktor yang dapat meningkatkan organizational citizenship behavior yang secara paralel juga dapat meningkatkan kinerja dari organisasi.

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This research aims to determine the influence of employee engagement and servant leadership on organizational citizenship behavior with the mediation of organizational commitment. Data was collected through questionnaires and analyzed using Structural Equation Modeling. A total of 353 (three hundred and fifty three) employees of the Secretariat General of the Ministry of Finance participated as research samples. The results of this research show that employee engagement, servant leadership, and organizational commitment have a positive effect on organizational citizenship behavior. Furthermore, employee engagement has a positive influence on organizational commitment, while servant leadership has no influence on organizational commitment. The results also obtained that organizational commitment mediates between employee engagement and organizational citizenship behavior with partial mediation properties, but organizational commitment does not mediate between servant leadership and organizational citizenship behavior. The results of this research can be used as a basis for providing managerial implications for management practices that organizations can carry out in identifying problems and implementing solutions related to the variables in the research as well as elaborating on factors that can improve organizational citizenship behavior which in parallel can also improve organizational performance."

"PNS adalah pekerjaan yang diperlukan dalam jangka waktu yung lama dan menyangkut keperluan orang banyak (publik), sehingga dibutuhkan tingkat motivasi pelamar publik (PSM) yang tinggi. Tingkat PSM yang tinggi akan menunjukkan prestasi kerja yang berarti dalam berbagai pekerjaan yang berhubungan dengan keadilan sosial, kesetiaan kepada negara, dan program sosial kemasyarakatan (Organizational Citizenship Behavior OCB) adalah perilaku karyawan yang melebihi tugas yang telah ditetapkan. Perilaku OCB di sektor publik diharapkan dupat meningkatkan keaktivan organisasi dan kinerja organisasi sektor Instansi Pemerintah sebagai lembaga yang dituntut untuk bisa memberikan excellent services dituntut untuk bisa lebih meningkatkan kinerjanya. Selain public service motivation dan OCB pengaruh kepuasan kerja dan transfomational leadership terhadap organisasi sektor publik sangat diperlukan, dimana transformational mendorong keryawan untuk bekerja lebih keras, meningkatkan produktifitas, memiliki moril kerja serta kepuasan kerja yang lebih tinggi, meninggikan efektifitas organisasi, meminimalkan perputaran karyawan, menurunkan tingkat ketidakhadiran, dan memiliki kemampuan menyesuaikan diri secara organisasional yang lebih tinggi. Kepuasan kerja seharusnya menjadi faktor penentu utama dari perilaku kewargaan organisasi (Organizational Citizenship Bchavior OCB) seorang karyawan. Dalam penelitian ini penulis ingin melihat mengenai penyaruh Transformational Leadership, Public Service Motivation (PSM) terhadap Organizational Citizen Behaviour (OCB) yang dimediasi adalah kepuasan kerja. "

"ABSTRAKTesis ini membahas mengenai pengaruh komunikasi interpersonal dankepemimpinan transformasional terhadap perilaku inovatif karyawan di PT NIP.Alat ukur yang digunakan dalam penelitian ini adalah Perilaku Inovatif (Jansen,2000) dengan α = 0.913, Komunikasi Interpersonal (Rubin, 1988) dengan α =0.903, dan Kepemimpinan Transformasional (Bass dan Avolio, 2004) dengan α =0.896. Hasil uji analisis regresi linier berganda terhadap 40 orang karyawan padadivisi Distribution Business dan Business Solution di PT NIP, menyatakan bahwaterdapat pengaruh yang signifikan pada komunikasi interpersonal dankepemimpinan transformasional terhadap perilaku inovatif karyawan di PT NIP.Dari hasil analisis tersebut, komunikasi interpersonal memiliki pengaruh yanglebih signifikan dibandingkan dengan kepemimpinan transformasional(signifikansi komunikasi interpersonal = 0.000 dan signifikansi kepemimpinantransformasional = 0.022, dengan p < 0.05). Berdasarkan hal tersebut, penelitimenyusun dua rancangan intervensi, yaitu pelatihan komunikasi interpersonal danprogram Continuous Improvement untuk meningkatkan komunikasi interpersonalkaryawan.

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ABSTRACTThis thesis discusses the influence of interpersonal communication andtransformational leadership on employee innovative work behavior in PT NIP.Measuring instruments used in this study are the Innovative Work Behavior(Jansen, 2000) with α = 0.913, Interpersonal Communication (Rubin, 1988) withα = 0.903, and Transformational Leadership (Bass and Avolio, 2004) with α =0.896. The test results of multiple linear regression shows that there is signifinaceinfluence on interpersonal communication and transformational leadership oninnovative work behavior of of 40 employees from the division of Business andDistribution Business Solution at PT NIP. From the analysis, interpersonalcommunication has more significant effect than transformational leadership(significance of interpersonal communication = 0.000 and the significance oftransformational leadership = 0.022, p < 0.05). Based on this, there are twoproposed interventions, which are interpersonal communication training andContinuous Improvement programs to improve employee interpersonalcommunication."

"Penelitan ini bertujuan untuk mengetahui hubungan antara variabel gaya kepemimpinan transformasional dan variabel perilaku kewargaan organisasi (PKO) pada PT. X dalam rangka menyusun intervensi yang tepat untuk meningkatkan gaya kepemimpinan transformasional yang nantinya diharapkan dapat meningkatkan PKO. Gaya kepemimpinan transformasional diukur menggunakan 20 item yang diadaptasi dari item yang mengukur dimensi kepemimpinan transformasional dalam Multifactor Leadership Questionnaire (Bass & Avolio, 2004; dalam Ho et al., 2009) dengan reliabilitas Alpha Cronbach 0.92, sedangkan perilaku kewargaan organisasi diukur dengan menggunakan alat ukur yang diadaptasi dari alat ukur yang dikembangkan oleh Podsakoff et al. (1990) dengan reliabilitas Alpha Cronbach 0.81. Sejumlah 33 responden pada level jabatan non-staf hingga manajer terlibat dalam penelitian ini. Berdasarkan hasil analisa regresi berganda didapatkan R= 0.611, F = 4.17, dfregresi = 4, dfresidual = 28, p = 0.009, dengan signifikansi pada los 0.01. Gaya kepemimpinan transformasional mampu menjelaskan 37.4 % varians dalam PKO. Adapun dimensi yang memiliki hubungan paling kuat ialah Idealized Influence, dengan nilai korelasi 0.58, p = 0.003, signifikan pada los 0.01. Berdasarkan hasil ini, maka intervensi pelatihan gaya kepemimpinan transformasional dengan menitikberatkan kepada dimensi Idealized Influenced dirancang dan diimplementasikan kepada level manajer dan penyelia. Berdasarkan hasil olah data didapatkan adanya kenaikan skor jumlah jawaban benar secara signifikan pada kelompok peserta manajer (pre-test (M = 3.20, SD = 1.09), post-test (M = 5.20, SD = 2.16), t = -2.82, df = 4, p = 0.04, signifikan pada los 0.05) dan kelompok peserta penyelia (pre-test (M = 2.00, SD = 1.19), post-test (M = 4.88, SD = 3.18), t = -3.45, df = 7, p = 0.01, pada los 0.05). Hasil ini menunjukkan adanya peningkatan pengetahuan mengenai gaya kepemimpinan transformasional. Hal ini diharapkan dapat meningkatkan implementasi gaya kepemimpinan transformasional pada atasan sehingga mampu meningkatkan PKO pada bawahannya.

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This study aimed to determine the relationship between transformational leadership style and organizational citizenship behaviour (OCB) in PT. X in order to design the right intervention to improve transformational leadership style in which it was expected to improve OCB. Transformational leadership style was measured using a 20-item scale adopted from Multifactor Leadership Questionnaire (Bass & Avolio, 2004; dalam Ho et al., 2009) that measures the transformational leadership style with the reliability Alpha Cronbach 0.92, whereas OCB was measured using the scale adopted from OCB scale developed by Podsakoff et al. (1990) with the reliability Alpha Cronbach 0.81. Thirty-three respondents within the level of position ranging from non-staff to managers were involved. The results from multiple regression analysis showed the value of R= 0.611, F = 4.17, dfregressin = 4, dfresidual = 28, p = 0.009, was significant within the level of significance 0.01. Furthermore, transformational leadership style can explain 37.4 % variance of OCB. The dimension of transformational leadership style that has the strongest relationship with OCB is Idealized Influence, with the correlation value of 0.58, p = 0.003, significance level of 0.01. Based on this results, transformational leadership training in which Idealized Influence were emphasized can be considered as the right intervention for managers and supervisors. Based on statistical analysis, it was found that there was a significant increase in the total score of right answers about transformational leadership style on the group of managers and (pre-test (M = 3.20, SD = 1.09), post-test (M = 5.20, SD = 2.16), t = -2.82, df = 4, p = 0.04, significant at los 0.05) and supervisors (pre-test (M = 2.00, SD = 1.19), post-test (M = 4.88, SD = 3.18), t = -3.45, df = 7, p = 0.01, significant at los 0.05). This result showed that there is an improvement in the participants’ knowledge of transformational leadership style. It is expected that this could improve the implementation of transformational leadership style in which it could also improve the occurance of employees organizational citizenship behaviour."

"Penelitian ini fokus pada hubungan variabel Leader-Member Exchange (LMX) dan Organizational Citizenship Behavior (OCB), serta intervensi terhadap Leader-Member Exchange (LMX) untuk melihat dampaknya pada Organizational Citizenship Behavior (OCB). Sebanyak sepuluh orang karyawan PT X besedia berpartisipasi pada penelitian ini dan mengisi kuesioner yang digunakan pada penelitian ini, yaitu LMX-MDM (1998) dan Organizational Citizenship Behavior Scale (1990). Kuesioner-kuesioner tersebut mengukur perilaku kerja karyawan sebelum dan sesudah pemberian leadership program intervention. Hasil penelitian menggunakan The Wilcoxon Signed Rank Test menunjukkan tidak ada perbedaan nilai yang signifikan, baik LMX dan OCB saat sebelum dan sesudah pemberian program intervensi kepemimpinan (p>0.05). Hasil ini disebabkan beberapa faktor antara lain lack of time dalam proses transfer of learning, belum optimalnya peran controller dalam proses implementasi hasil pembelajaran, dan beberapa hal lainnya yang akan dibahas pada bagian diskusi.

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This research focused on the relationship between Leader-Member Exchange (LMX) and Organizational Citizenship Behavior (OCB), along with intervention on Leader-Member Exchange and its impacts on Organizational Citizenship Behavior (OCB). Ten employees of PT X agreed to participate in this study and filled in LMX-MDM Scale (1998) and Organizational Citizenship Behavior Scale (1990). Those questionnaires measured employees’ work behaviors before and after a leadership intervention program.

The Wilcoxon Signed Rank Test results showed that there was no significant difference in Leader-Member Exchange and Organizational Citizenship Behavior before and after intervention (p>0.05). These results were caused by several factors including lack of time in the transfer of learning process, the role of the controller was less involved during implementation process of learning outcomes, and several other things that will be discussed in the discussion section."

"ABSTRAK Lingkungan bisnis yang berubah secara dinamis dan sulit diprediksi mengharuskan perusahaan untuk berusaha meningkatkan efektivitas, efisiensi dan kreatifitas. Hal tersebut bergantung pada sumber daya manusia sebagai pembawa perubahan, pembentuk proses serta budaya yang meningkatkan kemampuan perubahan organisasi. Perubahan tersebut akan mempengaruhi kinerja karyawan.Kinerja karyawan adalah faktor yang cukup penting karena akan berpengaruh secara langsung terhadap kinerja perusahaan.Visi PT Pertamina Hulu Energi untuk menjadi world class company menuntut perusahaan untuk mencapai keunggulan kompetitif yang berkelanjutan.Oleh karena itu, dalam menghadapi tuntutan perubahan tersebut perusahaan membutuhkan karyawan yang mau berkontribusi secara positif dengan tidak hanya terbatas pada kewajiban kerja formal, melainkan lebih dari itu. Hal ini disebut dengan organizational citizenship behavior. Organizational citizenship behavior dapat dikembangkan dari sistem organisasi dalam bentuk keadilan organisasi dan kualitas kehidupan kerja karyawan serta penerapan gayakepemimpinan transformasional yang baik.Penelitian ini bertujuan untuk menganalisa pengaruh gaya kepemimpinan transformasional terhadap organizational citizenship behavior melalui mediasi keadilan organisasi dan kualitas kehidupan kerja karyawan PT Pertamina HuluEnergi. Penelitian dilakukan terhadap 173 responden dan analisis data dilakukan menggunakan Structural Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa gaya kepemimpinan transformasional memiliki pengaruhsignifikan terhadap organizational citizenship behavior secara langsung maupun tidak langsung dan bersifat positif melalui mediasi keadilan organisasi dan kualitas kehidupan kerja

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ABSTRAK The business activities is dynamically moving and unpredictable. It requires company to improve their effectfive, efficiency, and creativity. Those thingsdepend to human resource as an agent of change cultural forming process, and increase their ablity to change company culture. This change will give the effect to employee performance. This employee performance is one of important factor that can be effected to company performance.World Class Company as PT Pertamina Hulu Energi’s vision requires the company to achieve sustainablity competitive advantage. Therefore, to deal with dynamic demands, company needs employees who want to positively contributeto the company, not only formal responsibility, but more than that. This is called as Organizational Citizenship Behaviour. Organizational citizenship behavior can be developed by organizational system through organizational justice and quality of working life and good transformational leadership style.The research has purpose to analyze the effects of transformational leadership style to organizational citizenship behaviour through organizational justice and quality of working life of PT Pertamina Hulu Energi employees. This research was analyse by using Structure Equation Modelling (SEM) to 173 respondents. The result indicates that transformation leadership has directly and indirectly significant influence to organizational citizenship behaviour. It also has positive influence to organizational justice and quality of working life."