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"Makalah ini akan mendisksusi krisis komunikasi, dengan mempelajari studi kasus dari Costa Concordia Cruise Ship 'Triumph', kapal pesiar yang menabrak terumbu karang dan terbalik pada tanggal 13 Januari 2012 di lepas pantai Italia. Studi kasus ini menunjukkan sebuah contoh dari krisis komunikasi, dengan adanya permasalahan yang mengakibatkan efek spiral dalam masalah komunikasi lainnya. Berbagai teori komunikasi, seperti teori-teori krisis komunikasi digunakan juga untuk mengalisa secara dalam permasalahan-permasalahan yang dialami dengan Costa Cruises. Makalah ini juga memberi berbagi saran-saran rencana komunikasi dan rencana krisis agar perusahaan tersebut dapat memadahi krisis yang akan datang.

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This paper will examine the crisis communications from the case of Costa Concordia Cruise Ship 'Triumph' that was capsized and sunk on a coastal area in Italy. This particular case is a great example of crisis communication, in that there were apparent spiraling effects from the initial crisis that occurred during the impact. Various theories were used against texts and online articles, in order to examine where the problem took place. This paper also suggested the different plans in order for the company to do better in the future in terms of crisis handling."

"Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume."

"Studi literatur mengenai krisis komunikasi terus berkembang. Hal tersebut tidak hanya disebabkan oleh isu-isu di masyarakat, seperti pandemi atau bencana alam. Literatur mengenai krisis komunikasi juga berkembang karena kehadiran dan perkembangan media baru, salah satunya adalah media sosial. Sepanjang satu dekade terakhir, studi ilmiah yang menganalisis praktik terbaik atau implikasi praktik penggunaan media sosial dalam manajemen krisis komunikasi terus berkembang. Makalah ini melakukan kajian literatur terhadap lima belas jurnal pene litian internasional tentang penggunaan media sosial dalam manajemen krisis komunikasi. Hasilnya, ditemukan lima tema utama tentang peran media sosial dalam manajemen krisis komunikasi, yaitu media sosial berbasis teks lebih efektif dalam manajemen krisis komunikasi dibandingkan media sosial berbasis visual, media sosial efektif jika berperan sebagai sarana penyebaran informasi yang cepat dan akurat, media sosial dapat dimanfaatkan sebagai sarana untuk membangun dialog interaktif dengan pemangku kepentingan sosial dapat digunakan untuk melakukan monitoring , media atau pengawasan terhadap opini publik di masa krisis komunikasi, serta penggunaan media sosial harus tetap dilengkapi oleh penggunaan media tradisional dalam manajemen krisis komunikasi.

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Literature studies related to crisis communication continue to grow. The growth is not only caused by the issues within the society, such as pandemics or natural disasters, but als o caused by the presence and development of the new media, one of which is social media. Over the past decade, scientific studies analyzing best practices or practical implications on using social media as a part of communication crisis management have con tinued to evolve. This paper conducts a literature review of fifteen international research journals about the use of social media in crisis communication management. The result shows that there are five main themes regarding the topic, namely textmanagement than visualbased s ocial media is more effective in communication crisis based social media, social media is effective if it is used to disseminate information quickly and accurately, social media can be utilized as a means to build interactive dialogu e with stakeholders, social media can be used to monitor or supervise public opinion in times of communication crisis, and the use of social media must still be complemented by the use of traditional media in crisis communication management."

"Sebuah studi kualitatif didukung data kuantitatif yang meneliti strategi komunikasi krisis lembaga negara, khususnya lembaga peradilan di Indonesia. Analisis dilakukan dengan mengintegrasikan konsep teoritis dari manajemen krisis, yaitu mengalisis setiap tahapan krisis dan menganalisis image restoration theory untuk melihat strategi komunikasi krisis yang dilakukan lembaga peradilan dalam menghadapi krisis. Penelitian ini mengambil data melalui observasi dan wawancara mendalam dengan berbagai narasumber internal dan eksternal lembaga sebagai data utama, serta laporan media monitoring dan dokumen terkait digunakan sebagai data kuantitatif yang mendukung data kuantitatif. Tahapan krisis dilihat dari nada pemberitaan yang diolah dari hasil media monitoring.Temuan dari studi ini menunjukkan bahwa strategi komunikasi krisis yang dilakukan lembaga peradilan belum sesuai dengan tahapan-tahapan penanganan krisis yang dikemukakan para ahli dan pedoman penanganan krisis. Namun, strategi komunikasi krisis dan strategi pemulihan citra yang dilakukan cukup cepat dalam memulihkan citra lembaga peradilan.

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A qualitative study supported with quantitative data investigates the communication crisis strategy of a state institution, particularly justicial institution in Indonesia. The analysis incorporated integrating a theory of crisis management to analyse each stage of crisis and analyse image restoration theory to see communication crisis strategy used by the judicial institution to facing crisis. Primary data was collected from observation and depth interviews with stakeholders while secondary data was collected from media monitoring report and others related documents as quantitative data. Stage of crisis seen from the news tonality in media monitoring report.

The finding of the study indicates that the communications strategy the crisis done not based on crisis response steps that was mentioned the experts and guidelines crisis response. But, the communications strategy the crisis and strategies recovery image is fairly quickly in restore the image of justicial institution."

"This study aims to explore the determinants of AI adoption and its impact on HRM effectiveness in Tanzanian medium enterprises (MEs). With a focus on providing insights for HR professionals and decision makers, data from 185 respondents comprising HR professionals, IT professionals, and CEOs who have adopted AI were analyzed using PLS-SEM, which includes factors of Relative Advantage, Complexity, Compatibility, Security/ Privacy, Top management, Organizational readiness, Competitive pressure, External support, and Government support for AI adoption. The results highlight relative advantage, compatibility, and competitive pressure as the key drivers of AI adoption in the Tanzanian context, which in turn enhances the effectiveness of HR systems. The study bridges the existing gap and offers recommendations for the integration of AI into HRM practices. Implications for managers and solution providers are discussed to facilitate a better understanding of the determinants influencing the adoption process in SEs in Tanzania. The study builds on theoretical knowledge of AI adoption by utilizing the TOE model, which incorporates technological, organizational, and environmental factors. The study recommends future exploration of additional factors and inclusion of a larger sample to enhance the universality of the results.

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This study intends to explore the determinants of AI adoption and its impact on HRM effectiveness in Tanzanian medium enterprises (MEs). With a focus on providing insights for HR professionals and decision-makers, data from 185 respondents comprising HR professionals, IT professionals, and CEOs who have already adopted AI was analyzed using PLS-SEM, in which factors of Relative advantage, Complexity, Compatibility, Security/Privacy, Top management, Organization readiness, Competitive pressure, External support and Government support were tested for the adoption of AI. Results highlight relative advantage, compatibility, and competitive pressure as key drivers of AI adoption in Tanzania's context, subsequently enhancing HR systems' effectiveness. The study bridges the existing gaps and offers recommendations for AI integration into HRM practices. Implications for managers and solution providers were discussed to facilitate a better understanding of the determinants influencing the adoption process within Tanzanian MEs. The study underlies the theoretical knowledge of AI adoption by utilizing the TOE model, incorporating technological, organizational, and environmental factors. This study recommends future exploration of additional factors and including a larger sample to enhance the universality of results."

"Setiap aktivitas organisasi, apapun jenis dan seberapapun besarnya, pasti menghadapi berbagai faktor internal maupun eksternal dan berbagai pengaruh yang membuat mereka tidak merasa pasti bagaimana dan kapan mereka dapat meraih sasaran organisasi. Dampak ketidakpastian pada pencapaian sasaran organisasi ini adalah risiko. Mengetahui pentingnya manajemen risiko, perusahaan perlu untuk melakukan analisis manajemen risiko dalam organisasi agar dapat mengidentifikasi, meminimalisir dan mengelola risiko sehingga tujuan perusahaan dapat tercapai.Penelitian ini bertujuan untuk menganalisa kejadian risiko dan profil risiko yang terjadi di proyek pengembangan geothermal LHD serta untuk mengetahui dampak penerapan manajemen risiko terhadap proyeksi keuangan jangka panjang pada perusahaan X.

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Every activity in organization has a risk. Organizations manage risk by identifying risk, analyzing and then evaluated to determine whether these risks need to get a treatment that meets the criteria of acceptable risk or not. Throughout risk management implementation process, they communicate and consult with stakeholders to monitor and assess whether existing risk control is sufficient, so they will know whether they needed or not further risk treatments. Knowing the importance of risk management, company needs to do an analysis of risk management in the organization to be able to identify, minimize and manage the risk so that the company purpose can be achieved.

This study intended to analyze risk events, risk profile that happened in LHD geothermal development project and calculate the impacts of project risk implementation towards long term financial projections at company X."

"Prancis merupakan salah satu negara terkaya di Uni Eropa. Data statistik dari Stasista melaporkan bahwa setiap tahunnya hampir 15 juta turis mengunjungi kota Paris. Prancis dikenal oleh dunia karena kecantikan arsitekturnya, kemewahan modenya, serta kelezatan dan keunikan gaya masakannya yaitu paling kenal dengan gaya masakan haute cuisine.Dunia haute cuisine Prancis mengalami guncangan saat tahun 2009, sewaktu Prancis mengalami krisis ekonomi terparah pasca Perang Dunia ke-2, dengan naiknya harga bahan baku dan meningkatnya pengangguran mulai menggerogoti perekonomian negara. Tentu saja tidak hanya industri kuliner yang terkena dampak krisis ini namun juga banyak industri lain. Haute cuisine menjadi salah satu industri yang memperoleh perhatian khusus dari pemerintah karena industri kuliner berperan penting dalam perekonomian Prancis. Tidak sedikit restoran haute cuisine di Prancis yang gulung tikar karena terkena dampak dari krisis ekonomi, hal ini membuat kondisi industri kuliner Prancis mengkhawatirkan. Krisis ekonomi tahun 2009 juga mengubah cara masyarakat Prancis dalam mengkonsumsi sesuatu. Masyarakat Prancis yang cenderung memilih untuk menghemat membuat pendapatan negara semakin menurun. Metode penelitian yang digunakan ialah dari metode kuantitatif yaitu penulis mengumpulkan data-data yang ada, kemudian mengaitkannya untuk menghasilkan penjelasan yang dapat menjawab pertanyaan mengapa dan atau bagaimana suatu fenomena terjadi.

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France is one of the richest countries in the European Union. Statistical data from Stasista reports that almost 15 million tourists visit Paris each year. France is known by the world for its architectural beauty, fashion elegance, as well as the delicacy and uniqueness of its cooking style, which is best known for its haute cuisine style.The world of haute cuisine France experienced a shock in 2009, when France experienced the worst economic crisis after World War II, with rising raw material prices and rising unemployment began to undermine the country 39;s economy. Of course not only the culinary industry is affected by this crisis but also many other industries. Haute cuisine is one of the industries that receive special attention from the government because the culinary industry plays an important role in the French economy. Not a few haute cuisine restaurants in France are out of business because of the impact of the economic crisis, this makes the condition of the French culinary industry worrying. The economic crisis of 2009 also changed the way the French people consumed something. The French people who tend to choose to save make state revenues decline. The research method used is from quantitative methods, the writer collects existing data, then associates it to produce an explanation that can answer the question of why and or how a phenomenon occurs."

"ABSTRAKPenelitian ini melakukan deskripsi analisis terhadap manajemen komunikasi krisis humas pemerintah dengan menggunakan kerangka berpikir dari Image Restoration Theory serta Pedoman Umum Pengelolaan Komunikasi Krisis dalam Peraturan Menteri PAN RB nomor 29 tahun 2011. Kasus yang diteliti adalah Pusat Komunikasi Publik Kementerian ESDM menghadapi dua periode pemberitaan negatif seputar korupsi pimpinan instansi tersebut. Analisis dilakukan terhadap dimensi sebelum, selama, dan setelah krisis. Penelitian menemukan bahwa strategi pemulihan krisis sudah dilakukan namun belum ideal sehingga perlu meningkatkan kualitas dan kapabilitas sumber daya manusia, memberi perhatian penuh pada strategi pemulihan citra, serta melaksanakan evaluasi pelaksanaan komunikasi yang telah dilakukan selama ini.

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ABSTRACTThis research gives analyzes to Crisis Communication Management of the Government Public Relations by using Image Restoration Theory and The General Guidelines of Crisis Communication Management from The Regulation of Ministry of Administrative Reform and Bureaucratic Reform (PAN RB) No. 29/2011 as the guidelines. The case is Public Communication Center of Ministry of Energy and Mineral Resources (ESDM) faced two periods of negative publicity because of the corruption case. Analysis was performed on three dimension: before crisis, during crisis, and after crisis. The research found that the crisis recovery strategy has been carried out but not ideal, so it is necessary to improve the quality and capabilities of human resources, to give full attention to the image recovery strategies, and doing evaluation of the communication crisis that has been done so far."