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"hows readers how they can lead their inside sales squads to success - from hiring and motivating to training, coaching, and more, including: Customer 2.0: Selling to the elusive buyer; Tools 2.0: Choosing the best sales productivity and intelligence tools for their team; and Talent 2.0: Hiring, training, and retaining inside sales superheroes."

"Contents : The celebration or why we need sales teams? -- Meetings, bloody meetings -- Easy to say; hard to do--very hard -- So who does what and when?"

""Author Chris Lytle had modest career aspirations. He merely wanted to be the next Walter Cronkite. But instead of being offered a job in the newsroom, he was offered a job in the sales department. He took the sales job and became an "accidental salesperson." Most people don't choose sales as a career. Sales chooses them--and they end up wondering how to make the most of a profession they were never prepared for. They don't have to wonder anymore. In The Accidental Salesperson, Lytle gives readers a road map that anyone can use to excel in sales. Lively and entertaining, this somewhat unorthodox guide is packed with thought-provoking axioms, humorous and instructive anecdotes, specific strategies, and powerful tools--everything readers need to master essential lessons in sales and professionalism. Readers will find there are some things The Accidental Salesperson lacks--dull theories, manipulative methods, and high-pressure tactics. But with the wealth of money-generating, career-building techniques it does provide, we don't think those items will be missed.""

"Not all salespeople plan on a career in sales. Often, sales chooses them and suddenly they find themselves in a profession they arenÆt fully prepared for. The Accidental Salesperson is the answer, providing the advice and inspiration they need to master the essentials and hit the ground running. Fully updated to reflect the changes in the marketplace, the second edition provides a much-needed roadmap anyone can use to excel in sales. Filled with money-generating strategies, humorous yet instructive anecdotes, thought-provoking axioms, and powerful tools, the book includes brand new guidance on: Selling to people who donÆt have time to meet ò Differentiating between infor mation seekers and genuine prospects ò Using social media, Skype, GoToMeeting, WebEx, and other online tools ò Building relation ships competitors canÆt steal Lively, entertaining, and mercifully free of the dull theories, manipulative methods, and high-pressure tactics of most sales booksùthe second edition of The Accidental Salesperson guides readers through every aspect of selling to todayÆs customers."

"Are you still relying on just a few basic strategies to use on your sales calls, leaving it up to chance whether they'll work or not? Every sales call requires a different tactic; it stands to reason that if you don't have the right tool for the right situation, you're not going to be able to get the job done. Would you hire a plumber who only came armed with a hammer?"

"Permasalahan kerjasama merupakan salah satu masalah yang dapat menjadi faktor penghambat tercapainya efektivitas tim dalam Organisasi X. Begitu pentingnya tim dalam organisasi, maka perlu bagi organisasi X membentuk tim yang efektif sehingga dapat mencapai tujuan yang diharapkan organisasi. Salah satu cara yang dapat digunakan untuk mengatasi permasalahan tersebut adalah dengan melakukan program team building.Team building merupakan serangkaian proses yang dilakukan untuk meningkatkan kerjasama anggota dalam suatu tim sehingga efektivitas tim dapat tercapai. Salah satu faktor yang berpengaruh terhadap efektivitas tim adalah faktor kepribadian. Dalam tugas akhir ini, team building akan dilakukan melalui pelatihan "Pengenalan diri sendiri dan orang lain" berdasarkan prinsip-prinsip MBTI. Dalam pelatihan ini, peserta diajak untuk mengenali tipe kepribadian diri sendiri dan tipe kepribadian rekan kerjanya, menentukan tujuan tim, memahami peran serta dan tanggungjawabnya dalam organisasi, serta mengidentifikasi permasalahan yang dapat mengganggu pelaksanaan tugas dan kerjasama di dalam tim. Dengan adanya usulan rancangan pelatihan ini, anggota Organisasi X diharapkan dapat memahami cara-cara seseorang dalam hal memperoleh energi; mengumpulkan, mengolah, dan menyimpulkan informasi; menyelesaikan permasalahan, serta mengambil keputusan sehingga dapat meminimalkan munculnya perbedaan persepsi antar anggota mengenai tugas-tugas yang harus dilakukan dan perilaku yang harus ditampilkan dalam tim. Dengan demikian, diharapkan anggota organisasi X dapat bekerjasama secara lebih baik lagi."

"Penelitian ini dilakukan untuk meningkatkan feedback environment para anggota tim yang nantinya diharapkan akan dapat meningkatkan kualitas team member exchange sehingga nantinya diharapkan kerjasama antar anggota dalam tim meningkat. Berdasarkan data awal yang diperoleh, diketahui bahwa kerjasama tim pada PT.X masih perlu untuk ditingkatkan. Salah satu hal yang dapat menyebabkannya adalah feedback environment yang belum mendukung terjadinya pertukaran umpan balik antar anggota tim, sehingga dapat menyebabkan kualitas hubungan antar anggota tim menjadi kurang baik, hal ini dapat mengarah kepada kinerja tim yang kurang optimal. Untuk mengetahui apakah asumsi peneliti benar, dilakukan penelitian untuk melihat korelasi antara feedback environment dengan kualitas team member exchange. Hasil menunjukkan bahwa terdapat hubungan yang positif dan signifikan antara feedback environment dan kualitas team member exchange. Berdasarkan hal tersebut, peneliti berusaha untuk meningkatkan feedback environment melalui pemberian pelatihan team building. Untuk mengetahui efek dari pelatihan team building ini, peneliti membandingkan skor alat ukur feedback environment (Steelman, Levy & Snell, 2004) dan kualitas team member exchange (Seers, Petty & Cashman, 1995) antara sebelum dan setelah pelatihan team building. Hasil menunjukkan bahwa pelatihan team building yang diberikan belum berhasil untuk meningkatkan feedback environment dan kualitas team member exchange.

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This research is aimed to improve feedback environment poses by team member. By improving feedback environment, researcher assume there will be improvement on team member exchange quality, so team performance will improve also. Based on initial data, result showed that at PT.X, the teamwork still need to improve. One of the reason is the feedback environment poses by team member didn't support feedback exchange between team members, thus it can cause poor team member exchange quality which affect poor team performance. To determine whether the assumption is true, researcher correlates the feedback environment and team member exchange quality.

Result showed that there is a significant and positive correlation between feedback environment and team member exchange quality. Therefore, the researcher improves the feedback environment by giving team building training for PT.X employees. To determine the effect of the training, researcher compare the feedback environment (Steelman, Levy & Snell, 2004) and team member exchange (Seers, Petty & Cashman, 1995) inventory score of before and after the training. Result showed that the training haven't improve whether the feedback environment nor team member exchange quality."

"Here?s a step-by-step process to recruit, empower and lead teams. How to Build High-Performance Teams focuses on the how-to keys of team-building?from recruiting the right team members to truly empowering them with authority and responsibility for their decisions and performance. You?ll understand how to build trust, confidence, and group work skills, balancing and fine-tuning the team process as you go. You'll learn how to: ? Build and manage teams that live up to their promise of higher productivity and greater problem-solving ability ? Maximize team productivity by encouraging group discussion and problem-solving ? Overcome organizational, management and employee barriers to teamwork ? Manage interpersonal conflicts among team members. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Unimaginative. Risk-adverse. Prone to group think. These are not just empty complaints about today's employees. A recent article in "Newsweek" found solid data that proves a 'creativity crisis' is plaguing organizations in all industries. Yet creativity the ability to generate unique ideas and combine them into the best result is the bed rock of success for companies and their people. Fortunately, it's a skill that can be learned. "The Critical Thinking Tool Kit" aims to rekindle the creativity buried inside everyone. The book's 35 hands on activities and ready-to-use assessments are designed to improve creative and analytical thinking skills. Team members work on producing divergent ideas, and then fine tune their skills to pinpoint the ones that best benefit an organization. And they'll learn to do it in real-life speed quickly! The training exercises in "The Critical Thinking Tool Kit" offer an invigorating departure from the routine with the potential for big payoffs in the form of enhanced 'on-your-feet' thinking, innovative problemsolving, and profitable idea generation from everyone on the team."