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""Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others."

"The "Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop: a carefully plotted opening game, with all internal values, policies, practices and behaviors fully aligned to make the most of resources and capabilities; a smart and efficient middle game, in which the company builds and strengthens its position with the customer, thereby outflanking competitors; and a confident and smooth endgame that assures a successful relationship and lays the groundwork for equally successful future games."

"The Corporate Startup is a practical guide for established companies that aspire to develop and sustain their innovation capabilities. - The world around us is changing rapidly. There is now more pressure on established companies to innovate. - The challenge most companies face is how to develop new products for new markets, while managing their core business at the same time. - The principles and practices outlined in this book provide companies with a blueprint of how to manage innovation while they execute on their core business. - The Corporate Startup provides frameworks, visualizations, templates, tools and methods that can be easily applied to develop new products and business models.This book helps organisations of all sizes to manage innovation. This playbook uses illustrated step-by- step guides to lead the reader through the processes to create an ecosystem that nurtures innovation at every level in a business. - Jury CMI Management Book of the Year. Big companies need to innovate or die. The question is how. Companies need a playbook; a process by which they can start the process of transforming their organizations into innovation engines. The Corporate Startup is that playbook. It provides a proven methodology --applying Lean Startup principles and more-- for building a culture of innovation. - Ben Yoskovitz, Co-Author of Lean Analytics and Founding Partner at Highline BET"

"Penelitian ini bertujuan untuk menganalisis pengaruh dari praktik manajemen sumber daya manusia HRM practices terhadap organizational citizenship behavior OCB . Variabel HRM practices diukur melalui perangkat High-Involvement HRM Practices oleh Prieto dan P rez-Santana 2014, sedangkan variabel OCB diukur berdasarkan 5 lima dimensi utama oleh Organ 1988. Analisis dilakukan pada karyawan aktif di PT Sigma Cipta Caraka Telkomsigma yang telah bekerja minimal selama 1 tahun di perusahaan dengan jumlah responden sebanyak 243 orang. Penelitian ini menggunakan metode kuantitatif dengan kuesioner sebagai instrumen penelitian. Data penelitian ini akan dianalis menggunakan analisis statistik deskriptif, korelasi, dan regresi linear sederhana serta berganda untuk menguji variabel yang terkait. Hasil penelitian ini membuktikan bahwa HRM practices memiliki signifikansi yang positif namun memiliki tingkat kekuatan yang berbeda untuk menimbulkan kegiatan OCB pada karyawan di perusahaan berbasis industri ICT.

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This study aims to analyze the influence of human resource management HRM practices on organizational citizenship behavior OCB. The HRM practices variable were measured through the High Involvement HRM Practices tool by Prieto and P rez Santana 2014, while the OCB variables were measured based on five major dimensions by Organ 1988. The analysis is on the active employees of PT Sigma Cipta Caraka Telkomsigma who had worked for at least a year in the company with the number of 243 employees. This study uses quantitative methods in collecting data with a questionnaire as a research instrument. The research data will be analyzed using descriptive statistic analysis, correlation, and regression analysis to test the relationship among variables. The results of this study provide an evidence that each HRM practices have a positive significance but different levels to encourage OCB activities showed by employees in the ICT company."

"Most books start with the tools and techniques of needs assessment and assume that implementation will naturally bring success. Instead of dealing with specific data collection methodology or approaches, this book deals with the framework and alignment that will make such methodologies and approaches useful. It is a valuable resource for anyone who wants to identify what results should be delivered, justify why they should be delivered, and be able to prove success, all based on evidence. The approaches outlined here will ensure you make the right decisions for your organization that lead to productive results."

"There are a lot of frustrated people in most workplaces today. We're not talking about the incorrigible office grump or the permanent slacker. Instead, we're referring to dedicated workers who are being prevented from achieving their peak potential by organizational obstacles. Better enabling these employees to succeed represents an untapped avenue for radically improving productivity. Packed with the latest research findings from the prestigious Hay Group, "The Enemy of Engagement" uncovers the hidden impediments to performance - excessive procedures, lack of resources, overly narrow roles, and more - and outlines best-practice solutions for eliminating them. This is not an insignificant issue facing businesses today. According to Hay Group's study, depending on the industry, between one-third and one-half of employees report work conditions that keep them from being as productive as they could be. "The Enemy of Engagement" gives managers powerful new insights and research-based tools for ensuring their teams are both willing and able to make maximum contributions.;"

"Contents :- Preface - Introduction - Step One: Discuss Business Alignment with Clients - Step Two: Determine Payoff Needs - Step Three: Identify Business Needs - Step Four: Identify Performance Needs - Step Five: Identify Learning and Preference Needs - Step Six: Set Higher Levels of Objectives - Step Seven: Design for Results - Step Eight: Measure the Business Impact - Step Nine: Isolate the Effects of the Program - Step Ten: Report the Results of Business Alignment - References - Appendix: Business Alignment Examples - Index - About the ROI Institute - About the Authors "

"This volume presents some of the most important 'debates' that exist in the field of Entrepreneurship today. It brings together leading scholars, deriving contributions from special sessions designed by the Global Consortium of EntrepreneurshipCenters (GCEC) to discuss both sides of these 'great debates'. Topics include: "Is the Business Plan Really Dead and Should It Be?", "Does the Lean Start up Deserve all the Hype?", "Entrepreneurial Ecosystem - Weak Metaphor orGenuine Concept?", "Teaching vs. Doing", "Is there a Role for Lecture and Content in Entrepreneurship Education?", "Should Centers Be Controlled Centrally?", and "Is a Bachelor's Degree in Entrepreneurship Worth It?""

"Penelitian yang bertujuan mendapatkan strategi pemberdayaan aparatur pada Direktorat Jenderal Bea dan Cukai, dilakukan dengan metode kuantitatif terhadap data primeryang didapat dari sam pel penelitian sebanyak 103 responden yang terdiri atas pegawai fungsional dan struktural. Konsep yang digunakan dalam menganalisis strategi pemberdayaan aparatur menggunakan konsep organisasi pembelajar (learning organization) yang dikemukakan oleh Senge (1996) dalam buku "The Fifth Discipline" (Disiplin Kelima). Berdasarkan konsep Disiplin Kelima tersebut maka didapat karakteristik organisasi pembelajar pada KPBC SH yang ditinjau melalui konsep Disiplin Kelima dari Senge,(1996) yang meliputi lima disiplin, yaitu (1) Keahlian Pribadi (personal mastery), kondisi pegawai untuk aspek ini mengindikasikan bahwa pegawai KPBC SH memiliki kecenderungan untuk bersikap dan memperluas kemampuannya secara terus menerus guna menciptakan hasil yang terbaik bagi organisasi; (2) Model Mental (metal models), kondisi pegawai untuk aspek ini menunjukan bahwa pandangan pegawai KPBC SH dalam memahami dunia pekerjaan dan mengambil keputusan dalam tugas mengindikasikan hasil yang baik, artinya pegawai memiliki kemampuan dalam memahami pekerjaannya dan dalam pengambilan keputusan; (3) Visi Bersama (shared vision), untuk aspek ini ditunjukan bahwa sebagian besar pegawai memiliki visi yang sama dalam pencapaian tujuan organisasi secara bersama; (4) Pembelajaran Tim team learning), untuk aspek ini terlihat bahwa sebagian besar pegawai memiliki kemampuan dalam bekerja sama sebagai satu kesatuan, saling mempercayai, saling menghargai dan menjunjung tinggi kelebihan yang ada pada tim kerja; dan (5) Berfikir Sistem (system thinking), untuk aspek ini mengindikasikan bahwa sebagian besar pegawai sudah memiliki pola berfikir yang sistematis dan dinamis dalam menyikapi permasalahan di tempat kerja. Aspek-aspek yang lebih dominan dari Disiplin Keliina pada KPBC SH yang dilihat dari kelima aspek konsep Disiplin Kelima dari Senge (1996) terlihat bahwa tidak terdapatnya aspek yang lebih dominan, hal ini terlihat dari besarnya selisih yang sebagian besar memiliki selisih sangat kecil di antara pegawai struktural dan pegawai fungsional. Analisis statistik dengan menggunakan pengujian uji beda (mean different) dihasilkan bahwa tidak terdapat perbedaan yang signifikan antara pegawai struktural dengan pegawai fungsional dalam mempersepsikan organisasi pembelajar yang ditinjau dari konsep Disiplin Kelima dari Peter M. Senge. Strategi pemberdayaan bagi sumber daya aparatur di KPBC SH melalui penerapan Disiplin Kelima dapat dilakukan meialui dukungan peran pimpinan atau atasan dalam mencapai keberhasilan pemberdayaan sumber daya aparatur. Adapun saran-saran yang dikemukakan adalah sebagai berikut : 1. Untuk aspek pembelajaran tim dan visi bersama, kedua aspek ini memiliki nilai yang terendah, sehingga perlu mendapakan peningkatan karena sesuai dengan lingkup kerja pada KPBC SH sebagai organisasi pemerintah yang banyak menangani permasalahan perdagangan intemasional atau transaksi impor dan ekspor. 2. Pada aspek pembelajaran tim yang perlu mendapatkan perhatian adalah pada kemampuan para pegawai dalam bekerja sama pada satu kesatuan organisai, menumbuhkan sikap saling mempercayai, sikap saling menghargai dan menjunjung tinggi kelebihan yang ada pada tim kerja. 3. Sedang aspek visi bersama adalah bagaimana agar seluruh pegawai memiliki satu kesatuan visi yang kompak dalam membawa KPBC SH sebagai organisasi yang matang dan handal dalam menangani atau melayani pengguna jasa dalam melakukan transaksi atau perdagangan impor dan ekspor. "