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"Use the methodology presented here for assessing whether classroom training will have the desired outcome and whether there will be a high probability of learning. This issue gives you the step-by-step road map to conduct a training audit, which is a systematic assessment of the efficiency and effectiveness of the design and delivery of a classroom training event through a review of lesson plans, participant materials, and observation of classroom activities and outcomes."

"Evaluating the effectiveness of training is optional for many trainers, but what are the key elements in the process? This Infoline answers this question and more. You will learn about the advantages and disadvantages of various types of evaluation from the most basic smile sheets to organizational results. Included is a discussion on how to report results to management as well as keeping the process closely tied to business results."

"How do you show that your training and performance improvement program meets the needs of the learners and the organization? This issue will show you how. You will find an easy-to-follow, eight-step process to assist you in planning for and getting results at the end of any performance or training intervention. The helpful tips, tools, and worksheets provided will enable you to save time and money, improve the quality and quantity of your data, ensure that all stakeholder groups are addressed, and fine-tune your budgeting process."

"In the global environment, it's no question that we need to evaluate our training programs. That, of course, is easier said than done. The four-level evaluation model simplifies what can be a complex process. This work explains each of the four evaluation levels, what resources you need for each level, and which programs you should evaluate. "

"Measuring on-the-job performance after a training intervention has become a standard and expected measurement by many organizations. This issue examines in depth how to measure on-the-job application of training through a variety of techniques including questionnaires and surveys, follow-up interviews, focus groups, and on-the-job observation. Included are useful checklists and other tips to ensure success and the ultimate credibility of your evaluation efforts."

"Finding the time and money to conduct a thorough evaluation can be difficult. This Infoline explains a 10-point system for managing evaluation shortcuts."

"Pelatihan Excellence Service Quality for Supervisor (ESQS) di Bank X adalah salah satu pelatihan service yang menjadi ujung tombak pelayanan nasabah di Bank X. Melalui pelatihan ini Supervisor yang menjabat sebagai Sales officer dan Service Officer atau Kiosk Manager diharapkan mampu menunjukkan perilaku pelayanan yang tnemuaskan nasabah dan mampu berperan sebagai role model bagi bawahan (frontliners), sehingga nasabah semakin puas dan posisi Bank X pada survei MRI tahun 2006 dapat meningkat menjadi peringkat 1 atau maksimal 3 besar.Menurut teori Jack J. Phillips, evaluasi pelatihan ESQS ini baru sebatas level 1 (Reaction and Planned Action) dan level 2 (Learning). Kedua evaluasi ini masih dinilai kurang memuaskan karena belum terlihat perubahan perilaku yang diharapkan dari peserta. Oleh karena itu perlu dilakukan evaluasi pelatihan selanjutnva yakni evaluasi pelatihan level 3 (job application implementation). Evaluasi level 3 pada pelatihan-pelatihan lain di Bank X biasanya menggunakan I orang rater.Evaluasi oleh 1 orang rater cenderung subjektif, karena memungkinkan munculnya isu-isu like and dislike. Berdasarkan masalah yang terjadi di Bank X, maka Penulis mengusulkan suatu rancangan program evaluasi pelatihan level 3 sesuai teori Jack P. Phillips (fob application implementation) ditambah dengan penerapan kuesioner menggunakan 360° Feedback, yang diharapkan mampu memberikan penilaian yang lebih komprehensif, obyektif, dan "kaya"."

"Did your participants learn anything from your class or program? That is the key question behind the simple, but useful smile sheet. This Infoline provides you with specific guidelines for performing level two evaluations, including a discussion of various test types, test formatting and design, and key administration issues. The issue includes a standard evaluation worksheet, a case study sidebar, and a helpful listing of online testing software tools."

"Finding out if your learning event has had real effect on the job is key for training intervention. This Infoline stresses the importance of laying the groundwork for measuring behavior and affective changes in resulting from training programs. It concentrates on Kirkpatrick's third level of evaluation, behavior, and discusses specific techniques to track and measure changes in behavior."