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"Penelitian ini membahas mengenai kualitas pelayanan kereta rel listrik commuter line rute Duri-Tangerang pada masa pandemi Covid-19. Tujuan penelitian ini untuk menganalisis kualitas pelayanan moda transportasi kereta commuter line pada rute Duri - Tangerang di masa pandemi Covid-19 menggunakan pendekatan kuantitatif. Penelitian ini menggunakan model P-Transqual oleh Bakti dan Sumaedi dengan empat dimensi yaitu comfort, tangible, personnel, dan reliability. Teknik pengumpulan data menggunakan teknik pengumpulan data kualitatif dan kuantitatif secara bersamaan yakni survei, wawancara mendalam, dan studi kepustakaan. Pengumpulan data dilakukan kepada 100 responden pengguna commuter line rute Duri-Tangerang sejak dilonggarkannya protokol kesehatan  Covid-19 pada commuter line (8 Maret 2022). Berdasarkan hasil penelitian ini menunjukkan bahwa kualitas pelayanan commuter line rute Duri-Tangerang dalam kategori yang sangat baik pada dimensi comfort dengan nilai sebesar 324,5, dimensi tangible dengan nilai sebesar 330, dan dimensi personnel dengan nilai 341,5. Sedangkan dimensi reliability dengan nilai 324,4 berada dalam kategori baik. Dengan demikian kualitas pelayanan commuter line rute Duri-Tangerang dalam kategori sangat baik dengan nilai rata-rata sebesar 330,1. Hasil penelitian ini menyarankan beberapa upaya yang dapat dilakukan untuk meningkatkan pelayanan KRL commuter line melalui peningkatan himbauan protokol kesehatan, perbaikan dan penambahan jumlah fasilitas di stasiun, pelatihan petugas, dan penambahan jadwal maupun rangkaian SF12.

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This study discusses the quality of service for the Duri-Tangerang commuter line electric train during the Covid-19 pandemic. The purpose of this study was to analyze the service quality of the commuter line train mode of transportation on the Duri - Tangerang route during the Covid-19 pandemic using a quantitative approach. This study uses the P-Transqual model by Bakti and Sumaedi with four dimensions, namely comfort, tangible, personnel, and reliability. The data collection technique uses qualitative and quantitative data collection techniques simultaneously, namely surveys, in-depth interviews, and literature studies. Data was collected on 100 respondents using the Duri-Tangerang commuter line since the Covid-19 health protocol was relaxed on the commuter line (8 March 2022). Based on the results of this study, it shows that the quality of the commuter line service for the Duri-Tangerang route is in a very good category on the comfort dimension with a value of 324.5, the tangible dimension with a value of 330, and the personnel dimension with a value of 341.5. While the reliability dimension with a value of 324.4 is in the good category. Thus, the service quality of the Duri-Tangerang commuter line service is in the very good category with an average value of 330.1. The results of this study suggest several efforts that can be made to improve commuter line KRL services through increasing health protocol appeals, improving and increasing the number of facilities at stations, training officers, and adding schedules and SF12 series."

"Masyarakat di sekitar Jakarta membutuhkan alat transportasi untuk mobilitas saat berangkat maupun pulang beraktivitas. Alternatif alat transportasi yang dapat memenuhi kebutuhan transportasi masyarakat adalah kereta api. PT Kereta Api Commuter Line Jabodetabek merupakan badan penyelenggara tunggal jasa angkutan kereta api di wilayah Jabodetabek perlu meningkatkan kualitas layanannya sebagai wujud pelayanan publik. Tujuan penulisan tesis ini adalah mengetahui persepsi dan harapan pengguna jasa PT Kereta Api Commuter Line Jabodetabek dari dimensi bukti fisik, reliabilitas, daya tanggap, jaminan kepastian dan empati dengan menggunakan metode servqual. Berdasarkan hasil penelitian disimpulkan bahwa kualitas pelayanan jasa Kereta Api Commuter Line Jabodetabek belum memenuhi harapan pengguna jasa sehingga perlu perbaikan pelayanan pada kelima dimensi terutama pada dimensi daya tanggap. Prioritas kebijakan yang perlu dilaksanakan yaitu penambahan frekuensi pemberangkatan kereta, ketepatan jadwal perjalanan serta perbaikan sikap petugas dalam melayani pengguna jasa agar lebih responsif terhadap keluhan, permasalahan pengguna jasa dan kemudahan dalam memperoleh informasi apabila terjadi gangguan dalam pemberangkatan kereta.

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People around Jakarta require transportation for mobility. Alternative transportation that can meet the needs of public transportation is train. PT Jabodetabek Railway Commuter as a single administrator`s railway services in Jabodetabek area needs to improve its service quality as a form of public service.

The aims of this research are to determine the consumers perceptions and expectations of Jabodetabek Railway Commuter Line`s services by dimensions of tangibality, reliability, responsiveness, assurance and empathy, using servqual method.

Based on the results of the study, we conclude that the services quality of Jabodetabek Railway Commuter Line has not met the consumer`s expectations so that it needs to improve the services on the five dimensions, especially in the dimension of responsiveness. Policy priorities that need to be implemented such as increase frequencies of train departure, improved accuracy of trip schedules,enhance officer attitudes to be more responsive to consumers complaints, and ease of obtaining information in case of an interruption in the train departure."

"Dihapusnya rute KRL Bogor–Kampung Bandan dan Cikarang–Jakarta Kota mengharuskan sebagian penumpang untuk transit di Stasiun Manggarai. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan kereta rel listrik Jabodetabek pasca perubahan rute dan pola transit di Stasiun Manggarai. Teori yang digunakan adalah evaluation of the railway service quality oleh Eboli, Fu, & Mazulla dengan dimensi: safety, cleanliness, comfort, service, other, information, dan personnel menggunakan pendekatan kuantitatif. Teknik pengumpulan data yang digunakan adalah mixed method melalui survei, wawancara, observasi, dan studi kepustakaan. Dari pengumpulan data, diperoleh sebanyak 106 responden survei, 6 narasumber wawancara. Penilaian kualitas pelayanan dalam penelitian ini terbagi dalam kategori: sangat tidak puas, puas, dan sangat puas. Kualitas pelayanan dari dimensi safety, comfort, other, dan information termasuk memuaskan. Dimensi pelayanan yang tergolong sangat memuaskan adalah cleanliness, service, dan personnel. Secara keseluruhan, kualitas pelayanan KRL dinilai memuaskan, namun masih ditemui berbagai masalah yang perlu ditindaklanjuti.

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The elimination of the Bogor–Kampung Bandan and Cikarang–Jakarta Kota commuter line requires some passengers to transit at Manggarai Station. This study aims to determine the service quality of Jabodetabek commuter line after the shift of routes and transit patterns at Manggarai Station. The evaluation of the railway service quality by Eboli, Fu, & Mazulla is used with quantitative approach. The data collection technique used is mixed method through surveys, interviews, observations, and literature studies. From data collection, 106 survey respondents and 6 interview sources were obtained. The assessment of service quality in this study is divided into categories: very dissatisfying, satisfying, and very satisfying. The dimensions of safety, comfort, other, and information is valued as satisfying. The dimensions of service classified as very satisfying are cleanliness, service, and personnel. Overall, the quality of KRL services is considered satisfactory, but there are various problems ought to be resolved."

"Skripsi ini membahas persepsi mahasiswa Universitas Indonesia terhadap kualitas pelayanan KRL Commuter Line rute Jakarta-Bogor. Penelitian ini merupakan penelitian dengan menggunakan pendekatan kuantitatif dengan tujuan deskriptif dimana peneliti berusaha untuk menggambarkan kualitas pelayanan KRL Commuter Line berdasarkan persepsi mahasiswa Universitas Indonesia. Hasil penelitian menyarankan bahwa pelayanan KRL Commuter Line perlu ditingkatkan dari segi frekuensi perjalanan, ketepatan waktu, fasilitas pendukung, penyesuaian harga, pusat informasi mengenai jadwal, layanan informasi dalam gerbong, kemampuan petugas, keamanan, kebersihan serta kenyamanan dalam gerbong KRL Commuter Line, guna memberikan pelayanan maksimal kepada penumpang.

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The focus of this study is about the student’s perceptions in University of Indonesia about service quality of the KRL Commuter Line especially in Jakarta- Bogor’s route. This is a quantitative’s research with the descriptive purpose, in which researcher try to describe service quality of KRL Commuter Line based on tudent’s perception in University of Indonesia.

The result suggests that services of the KRL Commuter Line should be improve in many ways, such as the requency of schedule, accuration of time, facilities, adequacy of the price, nformation centre about the schedule, information service in the cab of KRL Commuter Line, ability of the officer, security, cleanliness, and also comfortness cab of the KRL Commuter Line, for give a maximum service for the passenger."

"Skripsi ini menganalisis kualitas pelayanan publik yang diberikan oleh PT. Kereta Commuter Indonesia sebagai operator transportasi publik moda kereta api di wilayah Jabodetabek yakni Kereta Rel Listrik bagi penyandang disabilitas fisik. Menyediakan sarana, prasarana, dan pelayanan dari petugas yang ramah bagi penyandang disabilitas fisik masih menjadi tantangan. Maka dari itu perlu untuk mengukur sejauh mana operator dalam menyediakan pelayanan publik yang berkualitas. Untuk mengetahui kualitas pelayanan Kereta Rel Listrik bagi penyandang disabilitas fisik, dilakukan pengukuran dengan pendekatan kuantitatif menggunakan model kualitas pelayanan yang dikemukakan oleh Brady and Cronin (2001). Data yang diperoleh untuk menganalisis berasal dari kuesioner dan wawancara mendalam. Hasil penelitian ini menunjukan bahwa kualitas pelayanan Kereta Rel Listrik bagi penyandang disabilitas fisik di rute perjalanan Bogor-Jakarta Kota masuk dalam kategori sedang. Saran yang diberikan oleh peneliti disesuaikan dengan perolehan gap tertinggi di setiap subdimensi dan disesuaikan pula dengan hasil analisis importance-performance analysis untuk upaya peningkatan kualitas pelayanannya.

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This thesis analyzes the quality of public services provided by PT. Kereta Commuter Indonesia as a public transportation operator of train modes in the Greater Jakarta area, namely The Electric Railway for people with physical disabilities. Providing facilities, infrastructure, and services from officers who are friendly to people with physical disabilities is still a challenge. Therefore it is necessary to measure the extent to which operators in providing quality public services. To determine the service quality of Electric Rail for people with physical disabilities, a quantitative approach was measured using the service quality model put forward by Brady and Cronin (2001). The data obtained to analyze came from questionnaires and in-depth interviews. The results of this study showed that the quality of Electric Railway services for people with physical disabilities on the Bogor-Jakarta Kota travel route fall into the medium category. The recommendations given by the researchers were adjusted to the highest gap gain in each subdimentions and also adjusted to the results of importance-performance analysis for efforts to improve the quality of service."

"Pertumbuhan jumlah kendaraan bermotor yang sangat pesat setiap tahunnya membuat kemacetan di Jakarta semakin parah. Untuk mengurangi kemacetan dibutuhkan transportasi alternatif lain seperti kereta api listrik. Berbagai kebijakan telah dibuat oleh PT. KAI selaku operator dalam meningkatkan pelayanan KRL, salah satunya adalah penerapan pola operasi Single Operation.. Penelitian ini bertujuan untuk mengetahui penilaian penumpang KRL yang dibagi dalam empat kategori penumpang berdasarkan jenis pekerjaan (pelajar / mahasiswa, pegawasi kantor, dan wiraswasta) mengenai kualitas pelayanan pola operasi Single Operation serta membandingkannya. Penelitian ini merupakan penelitian kuantitatif. Data dikumpulkan melalui kuesioner dan teori yang digunakan untuk melakukan pengukuran kualitas pelayanan adalah Perceived Service Quality. Hasil penilaian dari tiga kategori responden penelitian menunjukkan secara umum kualitas pelayanan pola cukup baik. Namun, ada beberapa hal yang mendapatkan penilaian buruk antara lain, ketepatan kedatangan KRL oleh seluruh kategori responden, penentuan tarif oleh kategori pelajar / mahasiswa, kecukupan jumlah rangkaian KRL oleh kategori pegawai kantor serta kemampuan operator dalam menanggulangi keterlambatan yang dinilai buruk oleh seluruh kategori penumpang.

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Growth in the number of vehicles is very fast every year create traffic jam in Jakarta is getting worse. To reduce traffic jam needed alternative transportation such as electric trains. Various policies have been made by PT. KAI as the operator in improving the electric train service, one of which is the implementation of the Single Operation pattern. This study aims to determine the assessment of KRL passengers are divided into four categories based on the type of work passengers (students / college students, employees, entrepreneurs) regarding the quality of service operation pattern Single Operation and compared. This research is quantitative. Data were collected through questionnaires and theories used to measure the quality of service is Perceived Service Quality.

Results of the assessment of the four categories of respondents showed a general pattern of service quality is quite good. However, there are some things that get bad ratings, among others, the accuracy of the arrival of KRL by all categories of respondents, the determination of rates by category of student , the adequacy of KRL series by categories of employee and the ability to cope with the delay operator considered bad by all categories of passenger"

"[Jasa Kereta Rel Listrik (KRL) Commuter Line merupakan salah satu jasa transportasi umum yang beroperasi di daerah Jakarta dan sekitarnya, dan telah menjadi peran penting dalam kegiatan harian masyarakat ibukota. Tingginya animo masyarakat terhadap jasa KRL Commuter Line merupakan peluang bagi PT KAI sebagai induk perusahaan dari jasa KRL Commuter Line untuk meningkatkan keuntungan perusahaan yang salah dapat diukur melalui share of wallet dari pengguna jasa KRL Commuter Line, dimana beberapa peluang di antaranya adalah peningkatan servicescape dan kualitas pelayanan dari jasa KRL Commuter Line. Penelitian ini bertujuan untuk menganalisis pengaruh servicescape serta kualitas pelayanan terhadap share of wallet yang diberikan oleh pengguna jasa KRL Commuter Line. Sampel penelitian ini adalah pengguna jasa KRL Commuter Line yang menggunakan jasa KRL Commuter Line setidaknya sekali dalam sebulan terakhir. Data yang diterima diolah menggunakan metode Structural Equation Modelling. Hasil penelitian menunjukkan bahwa terdapat pengaruh servicescape dan kualitas pelayanan terhadap share of wallet dari pengguna jasa KRL Commuter Line. Hasil lain dari penelitian pun juga menunjukkan bahwa kualitas pelayanan lebih mempengaruhi share of wallet pengguna jasa KRL Commuter Line dibandingan dengan kondisi servicescape jasa KRL tersebut. ;The Commuter Line Railway service is one of Jakarta?s main public transportations and has played an important role in the activities of the capital city?s community. The increase of preferences towards the Commuter Line Railway service from the community is an opportunity for PT Kereta Api Indonesia as a parent company of the Commuter Line Railway service to maximize profits which can be measured through the increase of the user?s share of wallet, whereas the opportunities are the increase in servicescape conditions and also the service quality of the Commuter Line Railway service.The purpose of this research is to analyze the effects of servicescape conditions and also service quality towards the share of wallets of Commuter Line Railway users. The samples of this research are users of Commuter Line Railway service whom at least used the service once in the last month. The final data was analyzed using Structural Equation Modelling method. The result of this research shows that servicescape conditions and service quality affects the share of wallet of Commuter Line Railway users. Other results also show that service quality affects more significantly towards user?s share of wallet compared to the servicescape conditions. , The Commuter Line Railway service is one of Jakarta’s main public transportations and has played an important role in the activities of the capital city’s community. The increase of preferences towards the Commuter Line Railway service from the community is an opportunity for PT Kereta Api Indonesia as a parent company of the Commuter Line Railway service to maximize profits which can be measured through the increase of the user’s share of wallet, whereas the opportunities are the increase in servicescape conditions and also the service quality of the Commuter Line Railway service.The purpose of this research is to analyze the effects of servicescape conditions and also service quality towards the share of wallets of Commuter Line Railway users. The samples of this research are users of Commuter Line Railway service whom at least used the service once in the last month. The final data was analyzed using Structural Equation Modelling method. The result of this research shows that servicescape conditions and service quality affects the share of wallet of Commuter Line Railway users. Other results also show that service quality affects more significantly towards user’s share of wallet compared to the servicescape conditions. ]"

"Penelitian ini membahas mengenai tingkat kepuasan pengguna terhadap pelayanan KRL commuter line rute Bogor-Jakarta Kota. Pembahasan penelitian ini menggunakan teori kualitas pelayanan oleh A. Parasuraman, Valarie A. Zeithaml, dan Leonard L. Berry yang terdiri dari lima dimensi yakni, bukti fisik, kehandalan, ketanggapan, jaminan, serta empati. Pendekatan penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data berupa survei dan wawancara mendalam dengan pengguna jasa dan juga petugas KRL commuter line rute Bogor-Jakarta Kota.Hasil penelitian menunjukkan terdapatnya kesenjangan antara kualitas pelayanan yang diberikan dengan yang diharapkan oleh pengguna. Kesenjangan ini menunjukkan bahwa harapan pengguna akan ke lima dimensi lebih tinggi dibandingkan dengan kenyataan yang diterima di lapangan. Semakin kecil nilai kesenjangannya, maka dapat dikatakan pelayanannya semakin baik. Nilai kesenjangan rata-rata terendah berada pada dimensi empati, yaitu sebesar -1.25, maka dimensi empati ini merupakan dimensi yang paling baik. Sedangkan nilai kesenjangan rata-rata tertinggi berada pada dimensi bukti fisik, yaitu sebesar -1.41, maka dimensi bukti fisik dapat dikatakan kurang baik dan perlu diperbaiki. Tingkat kesuaian dari hasil analisis antara harapan pengguna dengan kenyataan secara keseluruhan sebesar 65.47%. Berdasakan penilaian tersebut, dapat dikatakan kepuasan responden mengenai pelayanan KRL commuter line rute Bogor-Jakarta Kota secara keseluruhan sudah cukup memuaskan. Hasil dari penelitian menyarankan bahwa pelayanan KRL commuter line perlu ditingkatkan dari segi ketersediaan kursi tunggu, kemampuan petugas, serta keamanan dan kenyamanan saat berada di dalam stasiun maupun dalam gerbong kereta guna memberikan pelayanan maksimal kepada pengguna.

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This research discussed the level of customer satisfaction with the service of the commuter line at Bogor-Jakarta Kota route. The discussion of this research uses the theory of service quality by A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry which consists of five dimensions: Tangibles, Reliability, Responsiveness, Assurance and Empathy. This research approach uses a quantitative approach with data collection techniques such as surveys and in-depth interviews with service users and also commuter line KRL officers at Bogor-Jakarta Kota route.

The results of this research that there is a gap between the quality of services provided and those expected by the customer. This gap shows that the expectations of the customer will be to five dimensions higher than the reality received in the field. The smaller the gap value, the better the service can be said. The lowest average gap value is in the empathy dimension, which is equal to -1.25, so this empathy dimension is the best dimension. While the highest average gap value is in the tangibles dimension, which is equal to -1.41, the dimensions of tangibles can be said to be poor and need to be corrected.

The result of the analysis between passenger expectation and overall reality was 65.47%. Based on this assessment, it can be said that the customer satisfaction with the service of the commuter line KRL Bogor-Jakarta Kota route as a whole is quite satisfactory. The result suggest that services of the commuter line should be improve in many ways, such us availability of waiting seats, ability of the officer, security and also comfortness while at the station or in the train to provide maximum services for the passenger."

"Pada masa pandemi Covid-19 terjadi penurunan penerimaan negara salah satunya dari pajak kendaraan bermotor karena kualitas pelayanan di Samsat yang tidak sesuai dengan protokol kesehatan. Oleh karena itu, tujuan dari penelitian ini adalah untuk menganalisis kualitas pelayanan perpanjangan STNK di Gerai Samsat Kecamatan Pulogadung pada masa pandemi Covid-19. Teori yang digunakan pada penelitian ini adalah teori Quality Service Audit oleh Verma. Metode penelitian ini dilakukan dengan menggunakan teknik pengumpulan data secara kuantitatif. Instrumen yang digunakan dalam penelitian ini dilakukan dengan cara survei melalui kuesioner dengan skala likert dan wawancara dengan beberapa narasumber. Hasil penelitian menunjukkan bahwa mayoritas responden menyatakan kualitas pelayanan perpanjangan STNK Tahunan di Gerai Samsat Kecamatan Pulogadung termasuk dalam kategori baik. Namun dalam beberapa hal wajib pajak masih merasa kualitas pelayanan di Gerai Samsat Kecamatan Pulogadung masih dinilai buruk yaitu pada dimensi availability dan partnership sehingga perlu diperbaikiki. Saran yang dapat diberikan untuk Gerai Samsat Pulogadung adalah dapat menyediakan hand sanitizer dan petugas khusus yang dapat mengatur jarak antar Wajib Pajak selama masa PSBB.

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During the Covid-19 pandemic there was a decline in state revenue, one of which was from motor vehicle taxes because the quality of service at Samsat was not in accordance with health protocols. Therefore, the aim of this study is to analyze the quality of service for the extension of the STNK at the Samsat Gerai, Pulogadung District during the Covid-19 pandemic. The theory used in this research is the theory of Quality Service Audit by Verma. This research method is conducted using quantitative data collection techniques. The instrument used in this study was conducted by means of a survey through a questionnaire with a Likert scale and interviews with several sources. The results showed that most of the respondents stated that the quality of the annual STNK extension service at the Samsat Gerai, Pulogadung District, was in the good category. However, in some cases taxpayers still feel that the service quality at the Samsat Outlet in Pulogadung District is still considered bad, especially in the availability and partnership dimensions so that it needs to be improved. Suggestions that can be given to the Pulogadung Samsat Outlet are to provide hand sanitizers and special officers who can adjust the distance between taxpayers during the PSBB period."

"Transportasi umum merupakan salah satu sektor yang paling berdampak akibat pandemi COVID-19. Namun demikian, kebutuhan akan penggunaan transportasi umum untuk mobilitas sehari-hari masih tinggi sehingga hal tersebut merupakan suatu tantangan bagi penyedia jasa transportasi umum untuk menyediakan transportasi yang aman untuk digunakan saat pandemi seperti ini. KRL Commuter Line merupakan salah satu moda transportasi yang paling banyak digunakan oleh masyarakat. Tujuan dari penelitian ini yaitu untuk mengetahui gambaran upaya penyedia jasa transportasi umum dalam pengendalian dan pencegahan COVID-19 di transportasi umum di DKI Jakarta. Metode penelitian ini menggunakan gabungan dari penelitian kuantitatif dan kualitatif. Variabel yang diteliti yaitu pelaksanaan teknis (disinfeksi dan pembersihan lingkungan, pembersihan ventilasi, jaga jarak), aspek tenaga kerja, serta fasilitas dan penyebaran informasi pencegahan COVID-19. Data dan informasi yang digunakan berasal dari hasil wawancara serta observasi di stasiun-stasiun dan kereta. Penelitian ini dilakukan di kereta dan 16 stasiun jalur Bogor – Jakarta Kota yang berada di DKI Jakarta. Hasil penelitian menunjukkan bahwa pelaksanaan teknis sudah sesuai dengan panduan disinfeksi dari Kementerian Kesehatan dan Keputusan Menteri Kesehatan Nomor HK.01.07/MENKES/382/2020. Namun, pada aspek tenaga kerja masih ditemukan petugas yang tidak menggunakan sarung tangan saat melakukan pembersihan lingkungan. Pada ketersediaan fasilitas dan penyebaran informasi pencegahan COVID-19, masih ada beberapa komponen yang perlu ditingkatkan lagi seperti imbauan pencegahan COVID-19 melalui alat pengeras suara dan layar elektronik, penyediaan pos kesehatan sementara serta pengecekan suhu tubuh pada penumpang. Skor hasil observasi dalam pengendalian dan pencegahan COVID-19 tergolong baik, yaitu 73,20 dari 100 di stasiun serta 76,39 dari 100 pada kereta. Dapat disimpulkan bahwa KRL Commuter Line telah melakukan pencegahan dan pengendalian COVID-19 di stasiun dan di kereta dengan baik walaupun masih ada beberapa aspek yang dapat ditingkatkan lagi seperti aspek tenaga kerja serta fasilitas dan penyebaran informasi. Saran atau rekomendasi dari penelitian ini antara lain:  1) melakukan pemantauan penggunaan APD pada petugas kebersihan; 2) melakukan penyebaran informasi pencegahan COVID-19 melalui layar elektronik dan alat pengeras suara di stasiun; 3) menyediakan layar elektronik di kereta untuk penyebaran informasi pencegahan COVID-19; dan 4) tetap melakukan pengecekan suhu tubuh penumpang sebelum memasuki stasiun.      

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Public transportation is one of the most impacted sectors by COVID-19 pandemic. However, the need to use public transportation for daily mobility is still high, so it is a challenge for public transportation service providers to provide safe transportation during the pandemic. KRL Commuter Line is one of the most widely used modes of transportation by the community. The purpose of this study is to describe the efforts of public transportation service providers in controlling and preventing COVID-19 in public transportation in DKI Jakarta. The method used in this research is a combination of quantitative and qualitative research. The variables studied are technical implementation (environmental disinfection and cleaning, ventilation cleaning, physical distancing), labor aspects, as well as facilities and dissemination of information on COVID-19 prevention. The data and information used are derived from interviews and observations at the stations and train. This research was conducted in the train and 16 stations of the Bogor – Jakarta Kota line in DKI Jakarta. The result shows that the technical implementation are in accordance with disinfection guide issued by Minister of Health and the Decree of the Minister of Health Number HK.01.07/MENKES/382/2020. However, in the aspect of labor, there are officers who do not use gloves when cleaning the environment. Regarding the availability of facilities and the dissemination of information on COVID-19 prevention, there are several components that need to be further improved, such as encouragement to prevent the spread of COVID-19 through loudspeakers and electronic screens, temporary health posts and body temperature check on passengers. The observation score for control and prevention of COVID-19 is quite good: 73.20 out of 100 at the stations and 76.39 out of 100 in the train. It can be concluded that the prevention and control measures of COVID-19 at the station and in the train has been implemented well by KRL Commuter Line. However, there are several aspects that can be improved, such as aspects of labor and facilities and information dissemination. Based on this study results, there are some suggestions or recommendations that can be applied by KRL Commuter Line to ensure the safety of passengers and public transportation staffs. They are: 1) to monitor the use of PPE for cleaning staff; 2) to share information on COVID-19 prevention through electronic screens and loudspeakers at stations; 3) to provide electronic screens in the train for the dissemination of information on COVID-19 prevention; and 4) to always check passengers’ body temperature before entering the station."