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"Tulisan ini merupakan suatu ekspresi untuk memahami lebih jauh apakah rendahnya kinerja pelayanan publik di Indonesia disebabkan oleh kegagalan melakukan transformasi suatu paradigma atau model ke dalam proses penyelenggaraaan pemerintahan atau sekedar ketidakmampuan melakukan pengaturan sistem pelayanan yang profesional atau karena kegagalan dalam mengembangkan pola hubungan kerja antara pemerintah, swasta dan masyarakat. Dari kajian berbagai literatur manajemen publik klasik hingga kontemporer sementara penulis berkesimpulan bahwa problem pelayanan publik di tanah air dapat ditelusuri pada dua level sekaligus, yaiotu level paradigmatis maupun lebel praksis. Level paradigmatis berkaitan dengan kegagalan melalukan transformasi paradigma baru yang dikenal dengan paradigma atau model new governance adalam proses penyelenggaraaan pelayanan publik yang diikuti kegagalan menyusupkan kerangka kerja baru tersebut ke dalam praksis penyelenggaraan pelayanan publik di lapangan."

"Sistem Administrasi Badan Hukum (SABH) adalah pelayanan publik yang diselenggarakan oleh Direktorat Jenderal Administrasi Hukum Umum Kementerian Hukum dan Hak Asasi Manusia Republik Indonesia secara online. Penyelenggaraan ini diharapkan dapat terciptanya pelayanan publik yang cepat, akuntabel dan transparan. Penelitian ini dilatar belakangi pemikiran bahwa Perseroan Terbatas (PT) adalah badan hukum yang penting keberadaannya dalam menunjang pertumbuhan perekonomian namun pendiriannya perlu dikaji keamanan dan keabsahan dari komunikasi online SABH serta meneliti dasar-dasar hukum yang menunjang pelaksanaan SABH apakah sudah tercipta pelayanan publik yang cepat, akuntabel dan transparan menuju e-government Indonesia. Penelitian dilakukan dengan penelitian kepustakaan dengan pendekatan yuridis normatif. Dalam pelaksanaannya pendirian PT SABH secara absah diakui dalam peraturan perundang-undangan, dan cepat dalam pelayanannya. Namun SABH masih kurang aman dalam pegamanan komunikasi onlinenya dan ketiadaan laporan akuntabilitas secara berkala menyebabkan tidak dapat diukurnya akuntabilitas dan transparansi dari pelayanan SABH.

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Legal Body Administration System (SABH) is an on-line public service rendered by Directorate General of General Law Administration of the Ministry of Laws and Human Rights of Republic of Indonesia. This service provision is expected capable of fostering public service, which is fast, accountable and transparent. This research stems from notion of Limited Liability Companies (PT) as legal bodies, which their existence is paramount to support national economic growth. However, their establishment needs further review in terms of security and validity with regard to this online SABH service. The research is also to observe the legal standing underlying SABH. The fundamental question is whether SABH service is able of providing fast, accountable and transparent public service toward e-government Indonesia or not. The research is based on literature investigation with judicial normative approach. As for the establishment of limited liability companies (PT), its processing under online SABH mechanism is deemed to be valid according to laws and regulation. However, despite fast service delivery, this online system is lacking for communication security. Moreover, the absence of periodic accountability has prevented accountability and transparency assessment of this online SABH service."

"The Sunan Giri award was initiated in 2011, is believed to be a form of public service reform in Gresik regency. The Sunan Giri award is a competition in the field of public service held by Gresik regenci at village/urban. The reason why this competition is done in the village/urban is due to village/urban is spearheading the implementation of public service to the community. As one of the goals to be achieved in the presence of Sunan Giri award competition is to explore local knowledge (local wisdom) model of service delivery at the village/urban. There are some things that are very unique from the competition organizing The award Sunan Giri. Uniqueness is one of them contained in the gift received by village/urban were included into the category is considered both in terms of public service. To earn this award, village/urban must complete to provide the best public service to the community, of course, with the highest scores on every aspect of the assessment."

"Penelitian ini dilatarbelakangi oleh adanya transformasi pelayanan publik menuju Polri yang Presisi yang diinisiasi oleh Kapolri terhadap seluruh pelayanan publik Kepolisian termasuk Polres Karimun. Dalam implementasinya, transformasi pelayanan publik di pelayanan SIM pada Satpas Polres Karimun belum maksimal. Zona Integritas yang dibangun memang membuahkan hasil perbaikan dari nilai B ke A minus, namun masih tidak maksimal. Berdasarkan persoalan tersebut, penelitian ini ditujukan untuk menganalisa transformasi menuju Polri yang Presisi dalam peningkatan kualitas pelayanan publik penerbitan SIM di Polres Karimun dan juga menganalisis factor-faktor yang menjadi penghambatnya.Pisau analisis dalam penelitian ini adalah teori kualitas pelayanan publik, New Public Service, konsep pelayanan prima kepolisian dan konsep transformasi menuju Polri yang Presisi. Jenis penelitian ini adalah penelitian kualitatif dengan pendekatan fenomenologi.Hasil penelitian ini menunjukkan bahwa transformasi menuju Polri yang Presisi yang dilaksanakan oleh Polres Karimun pada pelayanan SIM telah meningkatkan kualitas pelayanan dari sisi assurance, emphaty, dan responsiviness. Namun, dari dimensi reliability dan tangible masih belum maksimal karena faktanya Satpas Polres Karimun belum mampu memberikan pelayanan penerbitan SIM D kepada para penyandang disabilitas. Kendaraan yang digunakan untuk uji praktek SIM D juga tidak tersedia. Sementara, faktor internal yang menjadi penghambat transformasi menuju Polri yang Presisi pada pelayanan SIM Polres Karimun antara lain kuantitas dan kualitas personel, perlakuan dengan cara yang sama kepada semua pemohon SIM, intensitas kinerja yang tinggi, serta belum terintegrasinya inovasi pelayanan publik baik bidang lalu lintas maupun seluruh pelayanan publik Polres Karimun. Untuk faktor eksternal, karakteristik wilayah hukum Polres Karimun yang merupakan daerah kepulauan membuat biaya perjalanan ke Satpas SIM mahal. Strategi mengatasi faktor-faktor penghambat tersebut yakni melalui pemanfaatan metode ToT atau Training of Trainers, memaksimalkan penggunaan Bus SIM Keliling, melaksanakan penerbitan SIM D untuk penyandang disabilitas serta memanfaatkan peran Bhabinkamtibmas untuk mengantarkan produk hasil layanan kepada masyarakat.

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Indonesian National Police, also known as Polri, has run various transformations in all aspects of its public services. Such transformation, heading to Polri Presisi which is initiated by the Chief of Polri, takes place in its all working units, including Karimun Police Resort. In its implementation, public service transformation in issuing driving license at Satpas (a unit of driving license organizer) of the police resort has not been as it is expected. The integrity zone that was built at the police resort has improved the grade from B to A minus, but the results have not been optimal. The research aims at analyzing the problems as well as the factors causing the problems.

In analyzing the problems, the research employs the theory of public service quality, the concept of new public service, the concept of excellent police service and the concept of transformation towards Polri presisi. The research also employs the qualitative approach using phenomenological method.

The results of the research reveals that the transformation towards Polri presisi, carried out by the police resort in issuing driving license has improved the quality of service in terms of assurance, empathy, and responsiveness dimensions. However, reliability and tangible dimensions have not been optimal yet due to the fact that the police resort has not been able to provide driving license D for disabilities. Besides, the police resort does not have vehicles used by disabilities to take practice tests. The results of the research also reveal several internal factors that hinder the transformation towards Polri presisi in issuing driving license, among others: the quantity and quality of personnel, the same treatments given to all driving license applicants, high performance intensity, and the lack of integration of public service innovations in both traffic and all public services of the police resort. In terms of external factors, the characteristic of the jurisdiction of the police resort which is an archipelago area makes the tariff of transportation to the police resort high. The researcher recommends several strategies to overcome these inhibiting factors, such as using the training of trainer method, maximizing the use of mobile bus for issuing driving license, issuing driving license D for disabilities and utilizing the role of a Bhabinkamtibmas (a police sergeant assigned to a village or sub-district) in delivering police service products to the community."