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"Subsidiary merupakan unit, dalam perusahaan multinasional, yang melakukan fungsi penghubung (Boundary spanner) antara kantor pusat dengan lingkungan domestik. Posisi ini sangat rentan terhadap stres peran (role stress). Kpnflik dan ambiguitas peran seringkali muncul dalam posisi ini, dimana kedua hal ini berdam-pak negatif terhadap kinerja manajer di subsidiary. Komunikasi interaktif, antara subsidiary dengan kantor pusat, diajukan sebagai salah satu mekanisme untuk mengurangi kemungkinan muncul-nya stres peran. Komunikasi jenis ini memungkinkan untuk saling membangunpemahaman, Consensus dan penyesuaianatastugas dan pekerjaan baik di subsidiary maupun di kantor pusat. Sehingga baik antara subsidiary dengan kantor pusat akan mendapatkan kejelasan peran yang harus dilakukan. Selain itu juga, komunikasi interaktif meningkatkan kesesuaian harapan dan tuntutan yang diberikan kepada subsidiary terhadap lingkungan domestik dimana subsidiary beroperasi."

"Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message?whether written, or spoken, in person or via e-mail?with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: ? Communicate clearly and correctly to avoid misunderstanding and get your message across ? Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader ? Ask the right type of question to elicit information, encourage a response, or create a relationship ? Master the techniques of successful presentations from planning to delivery ? Analyze your audience before communicating your ideas in any format ? Choose the most appropriate mode for communicating your message ? Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."