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"Aplikasi pengiriman makanan online adalah salah satu sektor aplikasi seluler dengan pertumbuhan yang paling cepat. Selama pandemi, terdapat banyak layanan pengiriman makanan tradisional yang beralih ke platform daring, dan terdapat perusahaan baru yang memanfaatkan peluang ini untuk terlibat dalam operasi pengiriman makanan daring atau pindah ke platform digital. Penelitian ini bertujuan untuk menguji hubungan antara variabel yang mempengaruhi penggunaan aplikasi pengiriman makanan online dengan mengembangkan model konseptual berdasarkan model Unified Theory of Acceptance and Use of Technology (UTAUT2) dengan menambahkan kepuasan pelanggan dan advokasi sebagai variabel tambahan dalam analisis. Data dikumpulkan dari 366 responden dengan menggunakan survei online dan dianalisis menggunakan PLS-SEM. 9 hipotesis dikembangkan, dimana delapan di antaranya diterima, dan satu ditolak. Temuan ini dapat digunakan untuk membantu perusahaan pengiriman makanan online untuk memahami faktor yang mungkin dapat memengaruhi niat pelanggan untuk terus menggunakan aplikasi pengiriman makanan dan hal ini dapat berimplikasi pada desain dan pemasaran layanan ini di pasar Indonesia.

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Online food delivery applications are one of the fastest growing mobile applications sectors. During the pandemic, many traditional food delivery services have moved to online platforms, and there are new companies taking advantage of this opportunity to engage in online food delivery operations or move to digital platforms. This study aim to examine the relationships between variable that influences the usage of online food delivery applications by developing a conceptual model based on the Unified Theory of Acceptance and Use of Technology (UTAUT2) model with customer satisfaction and advocacy as an additional variable in our analysis. Data were collected from 366 respondents using an online survey and analyzed using PLS-SEM. 9 hypotheses were developed, of which eight were accepted, and one were rejected. Our findings can be used to help online food delivery companies to understand the factor that might influence the continuance intention of customer to the food delivery app and it will have implication for the design and marketing of these services in the Indonesian market."

"Penelitian ini bermaksud untuk menganalisis faktor yang mempengaruhi intensi pelanggan untuk terus menggunakan mobile online food delivery services di Indonesia, terutama jasa pengiriman makanan berbasis aplikasi dari pihak ketiga. Beberapa variabel bebas yang digunakan dalam penelitian ini adalah perceived usefulness, perceived ease of use, trust, price-saving benefit, time-saving benefit, dan food safety risk perception. Untuk variabel terikat yang digunakan adalah customer intention to continuously use mobile online food delivery services. Responden untuk penelitian ini berumur minimal 17 tahun dengan berbagai pekerjaan dan tingkatan pendidikan, tinggal di Indonesia dalam enam bulan terakhir, dan pernah menggunakan aplikasi mobile online food delivery services minimal sekali dalam satu bulan terakhir. Penelitian ini menggunakan kuesioner daring yang disebarkan melalui media sosial. Responden yang mengisi kuesioner berjumlah 255 orang, tetapi satu responden tidak sesuai dengan penelitian ini sehingga tersisa 254 responden yang datanya dapat digunakan. Data yang telah terkumpul kemudian diolah melalui IBM SPSS Statistics software. Hasil dari penelitian ini menunjukan bahwa time-saving benefit merupakan variabel bebas yang paling berpengaruh terhadap intensi pelanggan untuk terus menggunakan mobile online food delivery services di Indonesia, diikuti oleh perceived usefulness, dan perceived ease of use.

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This research intends to analyze factors affecting customer intention to continuously use mobile online food delivery services in Indonesia, specifically third-party application-based delivery services. Several independent variables that are used in this research are perceived usefulness, perceived ease of use, trust, price-saving benefit, time-saving benefit, and food safety risk perception. For the dependent variable that is used is customer intention to continuously use mobile online food delivery services. The respondents of this research are those with minimum age of 17 years old from multiple occupation and educational level, reside in Indonesia for at least six months, and have been using the mobile online food delivery services at least once in the past month. This research uses online questionnaire that is distributed through social media. There are 255 respondents that filled out the questionnaire, but one respondent did not meet the research criteria so there are 254 respondents whose data can be used. The data that has been collected is then processed using the IBM SPSS Statistics software. The result from this research shows that time-saving benefit become the biggest factor that affect the customer intention to continuously use mobile online food delivery services in Indonesia, followed by perceived usefulness and perceived ease of use."

"Layanan pengiriman makanan/food delivery mulai merebak beberapa tahun ke belakang. Kehadiran aplikasi motorbike ride-hailing (ojek online) menawarkan layanan pengiriman makanan melalui armadanya untuk membeli makanan di restoran mitra. Layanan tersebut memudahkan masyarakat untuk memesan makanan tanpa pergi keluar. Namun, virus COVID-19 yang muncul menimbulkan isu kepercayaan konsumen terhadap keamanan dan kehigienisan makanan yang dipesan. Termasuk konsumen muslim yang memiliki kewajiban mengonsumsi makanan halal, kepercayaan dalam memesan makanan halal melalui aplikasi menjadi isu untuk memastikan kepastian kehalalan makanan tersebut. Penelitian ini bertujuan untuk melihat pengaruh kepercayaan halal terhadap loyalitas konsumen muslim Indonesia dalam pembelian makanan halal melalui aplikasi food delivery dalam masa pasca-pandemi. Penelitian ini berdasar pada valence theory dan teori perceived quality untuk melihat pengaruhnya terhadap kepercayaan halal dan loyalitas. Metode analisis yang akan digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dan menggunakan aplikasi SmartPLS 4.0. Dari 251 sampel yang diteliti, ditemukan bahwa kepercayaan halal berpengaruh positif terhadap loyalitas secara signifikan. Adapun kualitas makanan halal dan kualitas aplikasi food delivery ditemukan tidak berpengaruh secara signifikan terhadap risiko kesehatan yang dirasakan.

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Food delivery services have started to spread in the past few years. The presence of an motorbike ride-hailing application (ojek online) offers food delivery services partnered with selected restaurants. Food delivery service provide convenience for people to order food without going out. However, the emerging COVID-19 virus raises issues of consumer confidence in the safety and hygiene of the food ordered. Including Muslim consumers’ obligation to consume halal food. Trust in ordering halal food through mobile application is also becaming an issue because they have to ensure its halal assurance. This study aims to analyze the effect of halal trust on the loyalty of Indonesian Muslim consumers in purchasing halal food through food delivery applications in the post-pandemic period. This research is based on valence theory and perceived quality theory to see the effect on halal trust and loyalty. The analytical method used in this study is the Structural Equation Model (SEM) and uses the SmartPLS 4.0 application. From the 251 from Muslim respondents, it was found that halal trust had a significant positive effect on loyalty. Meanwhile, the quality of halal food and the quality of the food delivery application were found to have no significant effect on perceived health risk."

"Fenomena pemesanan makanan online di Indonesia telah meningkat dikarenakan pandemi COVID-19 yang menimbulkan risiko tertular antara masyarakat, serta risiko sanski dari pemerintah jika melanggar protokol kesehatan yang ditetapkan dengan mengunjungi restoran. Namun dari sisi konsumen, terdapat pertimbangan dan persepsi risiko dalam menggunakan aplikasi makanan online selama pandemi, serta pertimbangan risiko tertular dari virus COVID- 19 yang dapat mempengaruhi sikap dan perilaku konsumen untuk melakukan pemesanan makanan online. Penelitian dilakukan dengan metode purposive sampling dengan jumlah responden 306 individu yang pernah melakukan pemesanan makanan online melalui aplikasi online serta dianalisis menggunakan Partial Least Square - Structural Equation Modeling (PLS - SEM). Hasil penelitian ini menunjukan bahwa hubungan langsung convenience risk dan attitude, hubungan COVID-19 risk severity terhadap attitude, serta attitude dan online food delivery behavior menunjukkan hasil yang signifikan.

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The COVID-19 pandemic has shifted consumer behavior to utilize online food delivery services to a greater extent from dine-in restaurants particularly due to the risks of being exposed to the COVID-19 virus and risks of punishments from the government for breaching health protocols by visiting restaurants. However, from the consumer side, consumers face multiple risks when associating themselves with online food delivery services applications – which, added with consumers’ perceived risk towards the COVID-19 virus, influences consumers’ attitudes and behaviours towards online food delivery services. This research study was conducted using purposive sampling with 306 total respondents collected, and analyzed using Partial Least Square - Structural Equation Modeling (PLS - SEM). The results of this research study found that relationships between convenience risk towards attitude, risk severity towards attitude, and attitude towards online food delivery behaviour had significant relationships."

"The Covid-19 pandemic forced the government to restrict residents from leaving the house. This makes residents in Indonesia and around the world use food delivery applications so they can still enjoy food from abroad. After the pandemic ended, FDA users were proven to persist and even increase, this could be influenced by several factors such as Functional Value, Emotional Value, Social Value, Epistemic Value and Conditional Value, the impact of which will be discussed on continued use in this research. This research uses the SEM-PLS method in the SmartPLS application to process data. The results of this research show that Social Value and Epistemic Value have a significant impact on continued usage intention, while Functional Value, Conditional Value and Emotional Value do not influence continued usage intention. Meanwhile, there is no significant difference between Functional, Conditional, Epistemic and Social Value on continued usage intention in Gen Y and Gen Z, only Emotional Value has a significant difference between Gen Y and Gen Z.

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Pandemi Covid-19 memaksa pemerintah membatasi penduduknya untuk keluar rumah. Hal ini membuat para penduduk di Indonesia ataupun di dunia menggunakan food delivery application agar tetap bisa menikmati makanan dari luar. Setelah masa pandemi berakhir user FDA terbukti tetap bertahan bahkan bertambah, hal itu dapat dipengaruhi oleh beberapa faktor seperti Functional Value, Emotional Value, Social Value, Epistemic Value and Conditional Value yang akan dibahas dampaknya terhadap keberlanjutan pengunaan di penelitian ini. Penelitian ini menggunakan metode SEM-PLS pada aplikasi SmartPLS untuk mengolah data. Hasil penelitian ini menunjukan bahwa Social Value dan Epistemic Value memiliki dampak yang signifikan terhadap continued usage intention sedangkan Functional Value, Conditional Value dan Emotional Value tidak mempengaruhi continued usage intention. Sedangkan, tidak ada perbedaan signifikan antara Functional, Conditional, Epistemic dan Social Value terhadap continued usage intention pada Gen Y dan Gen Z, hanya Emotional Value yang memiliki perbedaan signifikan diantara Gen Y dan Gen Z."

"Perkembangan aplikasi Online Food Delivery (OFD) kian meningkat seiring dengan tumbuhnya aplikasi mobile di Indonesia. Salah satu kategori dari aplikasi OFD yang populer digunakan semenjak pandemi COVID-19 adalah aplikasi OFD yang dikelola oleh third-party. Namun, aplikasi branded juga memiliki perkembangan dan popularitas yang sangat pesat belakangan ini. Perkembangan tersebut memicu kompetisi antara aplikasi OFD pihak ketiga dengan aplikasi resmi pihak restoran. Untuk menarik pelanggan dari aplikasi OFD pihak ketiga, perusahaan Food & Beverage menawarkan diskon, program loyalitas, dan fitur menarik lainnya. Strategi tersebut menimbulkan kecenderungan bagi pengguna untuk beralih ke aplikasi Branded OFD milik perusahaan. Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor Push, Pull, dan Mooring (PPM) yang memengaruhi switching intention pengguna platform layanan pesan makanan dari aplikasi pihak ketiga ke branded application perusahaan Food & Beverage (F&B) di Indonesia. Penelitian ini mengimplementasikan pendekatan mixed method berbasis eksploratif dengan data kualitatif dikumpulkan terlebih dahulu melalui wawancara dan dilanjutkan data kuantitatif melalui kuesioner. Terdapat 12 narasumber dan 561 responden kuesioner yang dikumpulkan datanya. Analisis data kualitatif dilakukan dengan menggunakan thematic analysis dan analisis data kuantitatif dilakukan dengan menggunakan Partial Least Square-Structural Equation Model dengan bantuan SmartPLS4. Hasil penelitian ini menunjukkan bahwa beberapa faktor push (delivery risk dan dissatisfaction), semua faktor pull (alternative attractiveness, application quality, loyalty program, dan promotion), dan beberapa faktor mooring (brand love, switching cost, social influence) memengaruhi switching intention. Sementara itu, ditemukan bahwa perceived cost tidak memengaruhi dissatisfaction dan habit tidak memengaruhi switching intention. Selain itu, ditemukan bahwa social influence memoderasi semua hubungan pada faktor push (delivery risk, perceived cost, dan dissatisfaction). Akan tetapi, social influence tidak memiliki pengaruh yang signifikan terhadap semua hubungan pada faktor pull (alternative attractiveness, application quality, loyalty program, dan promotion). Temuan dari penelitian ini diharapkan dapat memberikan kontribusi teoretis untuk penelitian selanjutnya dan kontribusi praktis untuk perusahaan Food & Beverage di Indonesia.

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The development of Online Food Delivery (OFD) applications is increasing along with the growth of mobile applications in Indonesia. One category of OFD applications that has been popularly used since the COVID-19 pandemic is OFD applications managed by third parties. However, branded food delivery apps, have also had very rapid development and popularity recently. This has led to a fierce competition between third-party and restaurant-owned apps. To attract customers from third-party food delivery apps, the Food & Beverage company offers discounts, loyalty programs, and other attractive features. This strategy makes users more likely to switch to the company's own branded food delivery app. The aim of this research is to identify Push, Pull and Mooring (PPM) factors that influence the switching intention of food ordering service platform users from third party applications to branded applications of Food & Beverage (F&B) companies in Indonesia. This research implemented an exploratory mixed method approach with qualitative data collected first through interviews and followed by quantitative data through questionnaires. There were 12 interviewed respondent and 561 questionnaire respondents whose data were collected. Qualitative data analysis was conducted using thematic analysis and quantitative data analysis was conducted using the Partial Least Square-Structural Equation Model with the help of SmartPLS4. The results of this research show that several push factors (delivery risk and dissatisfaction), all pull factors (alternative attractiveness, application quality, loyalty program, and promotion), and several mooring factors (brand love, switching costs, social influence) influence switching intention. Meanwhile, it was found that perceived cost did not influence dissatisfaction and habit did not influence switching intention. Apart from that, it was found that social influence moderated all relationships on push factors (delivery risk, perceived cost, and dissatisfaction). However, social influence does not have a significant influence on all relationships on pull factors (alternative attractiveness, application quality, loyalty program, and promotion). The findings of this research are expected to provide theoretical contributions for further research and practical contributions for Food & Beverage companies in Indonesia to better understand consumer behaviour."

"Perkembangan aplikasi Online Food Delivery (OFD) kian meningkat seiring dengan tumbuhnya aplikasi mobile di Indonesia. Salah satu kategori dari aplikasi OFD yang populer digunakan semenjak pandemi COVID-19 adalah aplikasi OFD yang dikelola oleh third-party. Namun, aplikasi branded juga memiliki perkembangan dan popularitas yang sangat pesat belakangan ini. Perkembangan tersebut memicu kompetisi antara aplikasi OFD pihak ketiga dengan aplikasi resmi pihak restoran. Untuk menarik pelanggan dari aplikasi OFD pihak ketiga, perusahaan Food & Beverage menawarkan diskon, program loyalitas, dan fitur menarik lainnya. Strategi tersebut menimbulkan kecenderungan bagi pengguna untuk beralih ke aplikasi Branded OFD milik perusahaan. Tujuan dari penelitian ini adalah untuk mengidentifikasi faktor-faktor Push, Pull, dan Mooring (PPM) yang memengaruhi switching intention pengguna platform layanan pesan makanan dari aplikasi pihak ketiga ke branded application perusahaan Food & Beverage (F&B) di Indonesia. Penelitian ini mengimplementasikan pendekatan mixed method berbasis eksploratif dengan data kualitatif dikumpulkan terlebih dahulu melalui wawancara dan dilanjutkan data kuantitatif melalui kuesioner. Terdapat 12 narasumber dan 561 responden kuesioner yang dikumpulkan datanya. Analisis data kualitatif dilakukan dengan menggunakan thematic analysis dan analisis data kuantitatif dilakukan dengan menggunakan Partial Least Square-Structural Equation Model dengan bantuan SmartPLS4. Hasil penelitian ini menunjukkan bahwa beberapa faktor push (delivery risk dan dissatisfaction), semua faktor pull (alternative attractiveness, application quality, loyalty program, dan promotion), dan beberapa faktor mooring (brand love, switching cost, social influence) memengaruhi switching intention. Sementara itu, ditemukan bahwa perceived cost tidak memengaruhi dissatisfaction dan habit tidak memengaruhi switching intention. Selain itu, ditemukan bahwa social influence memoderasi semua hubungan pada faktor push (delivery risk, perceived cost, dan dissatisfaction). Akan tetapi, social influence tidak memiliki pengaruh yang signifikan terhadap semua hubungan pada faktor pull (alternative attractiveness, application quality, loyalty program, dan promotion). Temuan dari penelitian ini diharapkan dapat memberikan kontribusi teoretis untuk penelitian selanjutnya dan kontribusi praktis untuk perusahaan Food & Beverage di Indonesia.

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The development of Online Food Delivery (OFD) applications is increasing along with the growth of mobile applications in Indonesia. One category of OFD applications that has been popularly used since the COVID-19 pandemic is OFD applications managed by third parties. However, branded food delivery apps, have also had very rapid development and popularity recently. This has led to a fierce competition between third-party and restaurant-owned apps. To attract customers from third-party food delivery apps, the Food & Beverage company offers discounts, loyalty programs, and other attractive features. This strategy makes users more likely to switch to the company's own branded food delivery app. The aim of this research is to identify Push, Pull and Mooring (PPM) factors that influence the switching intention of food ordering service platform users from third party applications to branded applications of Food & Beverage (F&B) companies in Indonesia. This research implemented an exploratory mixed method approach with qualitative data collected first through interviews and followed by quantitative data through questionnaires. There were 12 interviewed respondent and 561 questionnaire respondents whose data were collected. Qualitative data analysis was conducted using thematic analysis and quantitative data analysis was conducted using the Partial Least Square-Structural Equation Model with the help of SmartPLS4. The results of this research show that several push factors (delivery risk and dissatisfaction), all pull factors (alternative attractiveness, application quality, loyalty program, and promotion), and several mooring factors (brand love, switching costs, social influence) influence switching intention. Meanwhile, it was found that perceived cost did not influence dissatisfaction and habit did not influence switching intention. Apart from that, it was found that social influence moderated all relationships on push factors (delivery risk, perceived cost, and dissatisfaction). However, social influence does not have a significant influence on all relationships on pull factors (alternative attractiveness, application quality, loyalty program, and promotion). The findings of this research are expected to provide theoretical contributions for further research and practical contributions for Food & Beverage companies in Indonesia to better understand consumer behaviour."

"Penelitian ini bertujuan untuk mengkaji faktor-faktor yang mempengaruhi continuance intention penggunaan layanan aplikasi pengiriman makanan. Hipotesis penelitian ini menganalisis pengaruh perceived enjoyment, perceived usefulness, confirmation, system quality, information quality, service quality, terhadap satisfaction. Selain itu penelitian ini juga menganalisis pengaruh perceived usefulness, confirmation, system quality, information quality, service quality, satisfaction, perceived time saving, perceived promotion terhadap continuance intention dan dengan trust sebagai moderator memperkuat hubungan satisfaction dan continuance intention aplikasi pengiriman makanan. Metode penelitian yang digunakan adalah survei dengan pendekatan kuantitatif. Sebanyak 462 responden aplikasi pengiriman makanan diambil sebagai sampel melalui teknik non-probability sampling. Analisis data dilakukan menggunakan model Structural Equation Modeling (SEM), khususnya PLS-SEM. Hasil penelitian menunjukkan bahwa variabel perceived usefulness, system quality, information quality, service quality, perceived enjoyment, perceived promotion, perceived time saving, dan satisfaction memiliki pengaruh positif terhadap continuance intention. Dan variabel confirmation, perceived usefulness, perceived enjoyment, system quality, service quality, information quality memiliki pengaruh positif terhadap satisfaction. Selanjutnya, trust terbukti memperkuat hubungan antara satisfaction dan continuance intention. Penelitian ini memberikan kontribusi dalam pemahaman mendalam tentang dinamika yang mempengaruhi perilaku konsumen di era digital, terutama dalam penggunaan aplikasi pengiriman makanan. Implikasi praktis dari penelitian ini dapat membantu praktisi industri dan pembuat kebijakan dalam meningkatkan kualitas layanan dan merumuskan strategi promosi yang lebih efektif.

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This study aims to examine the factors influencing the continuance intention to use food delivery service applications. The hypothesis evaluates the impact of perceived enjoyment, perceived usefulness, confirmation, system quality, information quality, service quality on satisfaction. Furthermore, this research also examines the influence of perceived usefulness, confirmation, system quality, information quality, service quality, satisfaction, perceived time saving, perceived promotion on continuance intention, with trust as a moderator strengthening the relationship between satisfaction and continuance intention in food delivery applications. The research method employed is a survey with a quantitative approach. A total of 462 respondents of food delivery apps were sampled using non-probability sampling techniques. Data analysis was conducted using the Structural Equation Modeling (SEM) method, specifically PLS-SEM. The results indicate that all variables, namely perceived usefulness, system quality, information quality, service quality, perceived enjoyment, perceived promotion, perceived time saving, and satisfaction, have a positive influence on the continuance intention. Additionally, the variables confirmation, perceived usefulness, perceived enjoyment, system quality, service quality, and information quality positively influence satisfaction.  Furthermore, trust was proven to strengthen the relationship between satisfaction and the intention to continue using the service. This research contributes to a deeper understanding of the dynamics influencing consumer behavior in the digital era, particularly in the use of food delivery applications. The practical implications of this study can assist industry practitioners and policymakers in enhancing service quality and formulating more effective promotional strategies."

"Penelitian dalam tesis ini bertujuan untuk mengeksplorasi isu-isu yang menjadi fokus konsumen terkait layanan pesan antar makanan secara daring selama pandemi COVID-19 di Indonesia melalui data media sosial. Dengan percepatan transformasi digital di industri makanan dan kuliner, bahasan di media sosial mengenai layanan pesan antar makanan cukup meningkat. Terlebih pada masa pandemi COVID-19 di Indonesia telah mengubah kebiasaan konsumen untuk dapat memesan makanan dari rumah atau dari mana saja. Pandemi COVID-19 yang sedang berlangsung menghadirkan tantangan terkait kualitas dan keamanan pangan, kualitas layanan, dan opini konsumen. Penelitian ini menerapkan pendekatan pemodelan topik untuk memahami perspektif konsumen Indonesia terhadap layanan pesan antar makanan secara daring. Komentar dan tweet konsumen di media sosial (Instagram dan Twitter) terkait layanan pesan antar makanan secara daring dari tahun 2020 hingga 2021 dikumpulkan dengan menggunakan pendekatan text mining. Data dianalisis menggunakan pemodelan topik dengan Latent Dirichlet Allocation yang diimplementasikan dengan Python. Hasil penelitian ini menemukan tema dari topik-topik yang dihasilkan, yaitu Manfaat Penghematan Biaya, Manfaat Penghematan Waktu, dan Kepercayaan. Studi penelitian ini menemukan bahwa mengenai penggunaan layanan pesan antar makanan secara daring, persepsi dimensi harga, dan dimensi kualitas layanan elektronik melebihi kekhawatiran mengenai efek COVID-19 seperti kualitas makanan dan risiko keamanan. Wawasan dari penelitian ini akan sangat membantu untuk evaluasi kualitas layanan dan penelitian lebih lanjut di industri pesan antar makanan.

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This thesis study aims to explore the issues consumers focus on regarding online food delivery services during the COVID-19 pandemic in Indonesia through social media data. With the accelerated digital transformation in the food and culinary industry, social media discussions about food delivery have emerged. The COVID-19 pandemic in Indonesia has changed consumer habits from dining in to ordering food from home or anywhere. The ongoing COVID-19 pandemic presents challenges regarding food quality and safety, service quality, and consumers’ opinions. This study applied the topic modeling approach to understand consumers’ perspectives on online food delivery services. Consumers’ social media comments and tweets (Instagram and Twitter) related to online food delivery services between 2020 and 2021 were collected using a text mining approach. The data were analyzed using topic modeling with Latent Dirichlet Allocation implemented with Python. The results of this study found several themes from the topics conducted with the Latent Dirichlet Allocation model, which are Price-Saving Benefit, Time-Saving Benefit, and Trustworthiness. This study discovered that regarding usage of online food delivery services, the perception of price and e-service quality dimensions overweight the concerns regarding the effect of COVID-19 like food quality and safety risk. Insights from this study will be helpful for the evaluation of service quality and further research in the food delivery industry."

"Penggunaan layanan Online Food Delivery (OFD) yang kurang terkendali dapat menyebabkan peningkatan asupan makanan dan berpengaruh terhadap kejadian status gizi berlebih/obesitas. Penelitian ini bertujuan untuk mengkaji perbedaan proporsi status gizi berdasarkan penggunaan layanan OFD pada mahasiswa nonkesehatan UI. Penelitian ini melibatkan 136 responden dengan desain studi cross-sectional. Data diambil melalui pengukuran antropometri, pengisian Google Form, dan wawancara untuk dianalisis menggunakan uji Chi-Square dan regresi logistik ganda. Analisis data yang dilakukan adalah univariat, bivariat (chi-square), dan multivariat (regresi logistik ganda). Hasil menunjukkan perbedaan proporsi status gizi yang signifikan berdasarkan durasi loyalitas konsumen, uang saku, dan asupan energi. Setelah dikontrol oleh aktivitas fisik dan asupan energi, ditemukan perbedaan proporsi status gizi berdasarkan preferensi makanan dengan hubungan negatif (p-value = 0,039; OR = 0,213; 95% CI = 0,49—0,93). Asupan energi merupakan faktor dominan dalam pengaruh preferensi makanan terhadap status gizi (OR= 9,605). Penelitian lebih lanjut diperlukan untuk mempertimbangkan aspek lain terkait penggunaan OFD dan status gizi. Mahasiswa nonkesehatan UI disarankan memperhatikan pesan gizi seimbang dalam pemilihan makanan saat menggunakan OFD untuk menghindari risiko status gizi berlebih atau obesitas.

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The uncontrolled use of Online Food Delivery (OFD) services can lead to increased food intake and the occurrence of excessive nutritional status or obesity. This study aims to examine the differences in the proportion of nutritional status based on the use of OFD services among non-health students at UI. The study involved 136 respondents using a cross-sectional study design. Data was collected through anthropometric measurements, Google Form, and interviews to be analyzed using the Chi-Square test and multiple logistic regression. The results showed significant differences in the proportion of nutritional status based on the duration of consumer loyalty, allowance, and energy intake. There were differences in the proportion of nutritional status based on food preferences with a negative relationship after controlling for physical activity and energy intake (p-value = 0.039; OR = 0.213; 95% CI = 0.49—0.93). Energy intake was the dominant factor influencing the relationship between food preferences and nutritional status (OR = 9.605). Further research is needed to consider other aspects of OFD services and nutritional status. Non-health students at UI are advised to pay attention to balanced nutrition when selecting food through OFD to avoid the risk of excessive nutritional status or obesity."