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Hasil Pencarian

Ditemukan 2 dokumen yang sesuai dengan query
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Michelli, Joseph A.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michell
The Ritz-Carlton experience -- Principle 1 : define and refine. Set the foundation : communicating core identity and culture ; Be relevant -- Principle 2 : empower through trust. Select--don’t hire ; It’s a matter of trust -- Principle 3 : it’s not about you. Build a business focused on...
New York: McGraw-Hill, 2008
658.409 2 MIC n
Buku Teks  Universitas Indonesia Library
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Michelli, Joseph A., 1960-, author
The zappos experience : 5 principles to Inspire, engage, and WOW
New York: McGraw-Hill, 2012
650.1 MIC z
Buku Teks  Universitas Indonesia Library