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Abstrak :
This study examined relationships between occupational stress, management commitment to service, and employee performance, which were mediated by job satisfaction, turnover intentions, and service behaviors. Employing quantitative approach, data was collected from a sample of 338 flight attendants of a flag carrier based in Indonesia using structured questionnaire as survey instrument. The hypotheses and the proposed relationship model were validated and analyzed through structural equation modeling using SmartPLS 3. The empirical results revealed that job satisfaction partially mediated the relationship between occupational stress and turnover intention. Moreover, the results showed that job satisfaction partially mediated the relationship between management commitment and service behaviors. The results further revealed that turnover intentions partially mediated the relationship between occupational stress and employee performance. The results also showed that service behaviors partially mediated the relationship between management commitment to service and employee performance. This study further developed theoretical implications and provided recommendations for managers in the airline industry to maintain the performance of flight attendants, retain them in the organization, and encourage them performing the desired service behaviors toward both customers and coworkers.

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Penelitian ini menguji hubungan antara stres kerja, komitmen manajemen terhadap layanan, dan kinerja karyawan, yang dimediasi oleh kepuasan kerja, turnover intention, dan perilaku layanan. Menggunakan pendekatan kuantitatif, data dikumpulkan dari sampel 338 awak kabin maskapai penerbangan nasional Indonesia menggunakan kuesioner terstruktur sebagai instrumen survei. Hipotesis dan model hubungan yang diusulkan divalidasi dan dianalisis melalui structural equation modeling menggunakan SmartPLS 3. Hasil empiris menunjukkan bahwa kepuasan kerja secara parsial memediasi hubungan antara stres kerja dan turnover intention. Hasil juga menunjukkan bahwa kepuasan kerja secara parsial memediasi hubungan antara komitmen manajemen dan perilaku layanan. Selanjutnya, hasil penelitian menunjukkan bahwa turnover intention secara parsial memediasi hubungan antara stres kerja dan kinerja karyawan. Hasil penelitian juga menunjukkan bahwa perilaku layanan memediasi secara parsial hubungan antara komitmen manajemen terhadap layanan dan kinerja karyawan. Penelitian ini selanjutnya mengembangkan implikasi teoritis dan memberikan rekomendasi bagi manajemen di industri maskapai penerbangan untuk menjaga kinerja awak kabin, mempertahankan mereka di Perusahaan, dan mendorong mereka melakukan perilaku layanan yang diinginkan baik bagi pelanggan maupun rekan kerja.

Abstrak :
Tajur merupakan salah satu sentra penjualan tas terkemuka di Bogor, Jawa Barat. Para pengrajin tas di Tajur dituntut untuk menghasilkan tas sesuai target pada deadline yang telah ditentukan. Hal ini dapat menyebabkan pengrajin tas berhadapan dengan bahaya psikososial sehingga mengakibatkan stres kerja. Penelitian ini bertujuan untuk mengetahui gambaran stres kerja dan faktor-faktor bahaya psikososial pada pengrajin tas di Tajur tahun 2014. Penelitian ini dilakukan dengan metode cross sectional dengan cara menyebarkan kuesioner. Hasil penelitian menunjukkan bahwa pengrajin tas di Tajur dikategorikan tidak stres, serta semua variabel content of work dan context to work termasuk dalam kategori baik. Namun, penghayatan bahaya dan risiko serta struktur dan iklim organisasi merupakan faktor bahaya psikososial yang paling buruk persepsinya. ...... Tajur is one of the leading trading centers bags in Bogor, West Java. The bag craftsmen at Tajur required to produce the bags according to the target at a predetermined deadline. This can cause the bag craftsmen dealing with psychosocial hazards resulting work stress. The purpose of this research is to describe the work stress and psychosocial hazards factors of bag craftsmen at Tajur. Research was conducted by cross sectional method by distributing questionnaires. The results showed that the bag craftsmen at Tajur categorized as not stress, and all the variable content of work and the context to work is also categorized good. However, perception of hazards and risks and also organizational structure and climate are the most poor psychosocial hazards factors.

Abstrak :
Stres kerja sebagai salahsatu bagian dari bahaya psikososial telah menjadi perhatian tidak hanya di negara maju namun juga di negara berkembang. Namun belum banyak penelitian yang membahas faktor penyebab stres di industri jasa khsusunya jasa pengujian, inspeksi dan sertifikasi. Penelitian ini berfokus untuk mengungkap hubungan faktor pekerjaan, faktor individu dan lingkungan dengan stres kerja. Faktor pekerjaan meliputi jadwal kerja, beban kerja, gaji/ pendapatan, pengembangan karir, budaya organisasi, kontrol pekerjaan dan hubungan interpersonal. Faktor individu meliputi usia, pendidikan, jabatan, status kepegawaian, status pernikahan dan kebiasaan merokok. Sedangkan faktor lingkungan meliputi dukungan orang terdekat, olahraga/ hoby dan kontak sosial dengan kegiatan . Penelitian dilakukan di perusahaan jasa pengujian, inspeksi, dan sertifikasi di Wilayah Jawa Tengah yang meliputi Cabang Semarang, Unit Pelayanan Kudus, Unit Pelayanan Surakarta, dan Cabang Cilacap, dengan jumlah 123 dari 172 populasi. Penelitian ini menggunakan pendekatan scross sectional dengan kuesioner yang diadaptasi dari kuesioner Perceived Stress Scale (PSS-10) dan NIOSH Generic Job Stress Questionaire yang dimodifikasi sesuai kebutuhan peneliti. Kuesioner dibagikan kepada responden di Wilayah Jawa Tengah secara daring dan dihasilkan bahwa sebanyak 34,1% pegawai mengalami stres kerja rendah dan 65% mengalami stres kerja sedang-tinggi. Penelitian menjelaskan bahwa beban kerja, kebiasan merokok, dukungan orang terdekat dan kontak dengan kegiatan memiliki hubungan dengan stres kerja di PT X. Sedangkan usia, pendidikan, masa kerja, jabatan, status kepegawaian, status pernikahan, jadwal kerja, gaji/ pendapatan, budaya organisasi, pengembangan karir, kontrol pekerjaan, hubungan interpersonal dan olahraga tidak memiliki hubungan dengan stres kerja. Berdasarkan hasil penelitian ini maka perusahaan perlu melakukan tindakan yang dapat menurunkan risiko stres kerja seperti pengaturan beban kerja dan family gathering ......Work stress as a part of psychosocial hazards has become a concern not only in developed countries but also in developing countries. However, there is not much research that discusses the factors that cause stress in the service industry, especially testing, inspection, and certification services. This research focuses on uncovering the relationship between work factors, individual factors, and environmental factors with work stress. Job factors include work schedule, workload, salary/income, career development, organizational culture, job control, and interpersonal relationships. Individual factors include age, education, position, employment status, marital status, and smoking habits. Meanwhile, environmental factors include support from people closest to you, sports/hobbies, and social contact with activities. The research was conducted at testing, inspection, and certification service companies in the Central Java Region which included the Semarang Branch, Kudus Service Unit, Surakarta Service Unit, and Cilacap Branch, with a total of 123 out of 172 populations. This research used a cross-sectional approach with a questionnaire adapted from the Perceived Stress Scale (PSS-10) questionnaire and the NIOSH Generic Job Stress Questionnaire which was modified according to the researcher's needs. Questionnaires were distributed to respondents in the Central Java Region online and it was found that 34.1% of employees experienced low work stress and 65% experienced moderate-high work stress. Research explains that workload, smoking habits, support from those closest to you and contact with activities are related to work stress at PT X. Meanwhile, age, education, length of service, position, employment status, marital status, work schedule, salary/income, organizational culture, career development, job control, interpersonal relationships, and sports have no relationship with work stress. Based on the results of this research, companies need to take actions that can reduce the risk of work stress, such as managing workloads and family gatherings

Abstrak :
ABSTRAK
Penelitian ini bertujuan untuk melihat hubungan antara psychological capital dengan work happiness pada karyawan bank syariah X. Penelitian ini dilakukan pada 135 karyawan yang bekerja di bank syariah X. Pengukuran work happiness mengacu pada alat ukur work happiness measurement (2013), dengan reliabilitas (a .90) sedangkan pada pengukuran psychological capital memakai alat ukur Psychological Capital Questionnaire (2007) dengan reliabilitas (a .95). Hasil penelitian menunjukan bahwa terdapat hubungan yang positif signifikan antara psychological capital dengan work happiness (r = 0.36, p < 0.01). Dengan demikian, semakin tinggi psychological capital yang dimiliki oleh karyawan maka semakin tinggi juga work happiness yang dirasakannya. Selain itu, dimensi hope dari psychological capital merupakan dimensi yang paling besar hubungannya dengan work happiness (r = 0.35, p < 0.01).

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ABSTRACT
This study aimed to examined the correlation between psychological capital and work happiness among employees of Bank Syariah X. The study was conducted on 135 employees who work at Bank Syariah X. Measurement of work happiness refers to work happiness measurement (2013), with alpha cronbach (a .90). While measurement of psychological capital refers to Psychological Capital Questionnaire (2007), with alpha cronbach (a .95). The results of this study showed that there is a positively significant relationship between psychological capital and work happiness(r = 0.36, p < 0.01). Thus, the higher psychological capital, employee?s work happiness will be higher too. In addition, hope the dimension of psychological capital with the most related dimension to the work happiness (r = 0.35, p < 0.01).