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"Selama pemberlakuannya, beberapa kendala dialami BPSK, seperti lemahnya sumber daya manusia, sarana dan prasarana yang terbatas, kurangnya kepercayaan masyarakat, keterbatasan dana operasional kegiatan, hingga kelemahan lain dalam UUPK sendiri, Kurangnya perhatian dan dukungan dari pemerintah daerah terhadap keberadaan BPSK dapat dibuktikan dengan cukup banyak daerah di Indonesia yang belum memiliki BPSK di daerahnya masing-masing. Untuk menjawab rumusan masalah pertama, langkah yang penulis lakukan ialah dengan menganalisis jurnal-jurnal terkait serta membandingkan peran dari BPSK dan BPKN itu sendiri dalam menjalankan tugasnya untuk melindungi hak konsumen. Kemudian untuk menjawab kedua rumusan masalah pada penulisan ini, penulis menggunakan metode wawancara. BPKN dan BPSK ini tidak memiliki garis putus-putus atau tidak memiliki garis koordinasi, sehingga BPSK dalam menjalankan tugasnya sendiri dan tidak dapat diintervensi oleh BPKN. Penggabungan BPKN dan BPSK merupakan langkah yang tepat untuk optimalisasi hak konsumen dalam mendapatkan hak penyelesaian sengketa yang patut, karena banyaknya permasalahan pada BPKN dan BPSK menyebabkan ketidakoptimalan BPKN dan BPSK dalam memenuhi hak konsumen khususnya pada penyelesaian sengketa konsumen. Bentuk dari rekonstruksi penggabungan BPKN dan BPSK ini adalah dengan menggabungkan BPKN dan BPSK dibawah satu nama BP2SK (Badan Perlindungan dan Penyelesaian Sengketa Konsumen), dengan formasi baru yang nantinya memiliki penguatan pada BPKN.......During its implementation, BPSK experienced several obstacles, such as weak human resources, limited facilities and infrastructure, lack of public trust, limited operational funds for activities, and other weaknesses in the UUPK itself. The lack of attention and support from regional governments for the existence of BPSK can be sufficiently proven. Many regions in Indonesia do not yet have BPSK in their respective regions. To answer the first problem formulation, the step the author took was to analyze related journals and compare the roles of BPSK and BPKN themselves in carrying out their duties to protect consumer rights. Then, to answer the two problem formulations in this writing, the author used the interview method. BPKN and BPSK do not have a dotted line or no line of coordination, so that BPSK carries out its own duties and cannot be intervened by BPKN. The merger of BPKN and BPSK is the right step to optimize consumer rights in obtaining appropriate dispute resolution rights, because the many problems with BPKN and BPSK cause BPKN and BPSK to be suboptimal in fulfilling consumer rights, especially in resolving consumer disputes. The form of reconstruction of the merger of BPKN and BPSK is by combining BPKN and BPSK under one name BP2SK (Consumer Protection and Dispute Resolution Agency), with a new formation which will later have strengthening of BPKN."

"Skripsi ini membahas mengenai perlindungan hukum terhadap konsumen LPG tabung 3 kg terkait tabung LPG 3 kg yang diproduksi oleh PT. Tabung Mas Murni pada tahun 2009. Tabung-tabung LPG 3 kg tersebut diduga tidak sesuai dengan standar yang dipersyaratkan. Metode penelitian yang digunakan dalam skripsi ini adalah penelitian yuridis normatif, dengan menggunakan data sekunder. Penelitian ini menyimpulkan bahwa PT. Tabung Mas Murni diduga melakukan pelanggaran terhadap ketentuan dalam UUPK, dan dapat dikenakan sanksi pidana. Apabila konsumen LPG tabung 3 kg dirugikan oleh produsen LPG, maka konsumen dapat menggugat produsen tabung LPG 3 kg melalui pengadilan atau di luar pengadilan. ......The focus of this study is the consumer law protection of 3-kg LPG cylinder due to 3-kg LPG cylinders, which have been manufactured by PT. Tabung Mas Murni in 2009. These 3-kg LPG cylinders allegedly don?t accord with the required standard. The research method used in this study is a normative juridical research, using secondary data. This study concludes that PT. Tabung Mas Murni is suspected of violating the provisions of Law Number 8 of 1999 on Consumer Protection and may be subject to criminal penalty. If the consumer of 3-kg LPG cylinder has suffered damages caused by LPG manufacturing company, consumer may file charges the LPG manufacturing company through a court or outside the court."

"Law No.8 of 1999 provides some legal institutions in consumer protection, but the position, authority, function, and task of such institutions have not been adequately described yet. Besides, there are many institutions play similar roles as regulated in other legislation. This condition can make confusion worse confounded. This article portrays several consumer-protection institutions in an existing map of their interactions and suggests that such relations should be administered in order to make them perform properly and synergistically."

"[ABSTRAKDalam penyelenggaraan pelayanan air bersih kepada pelanggan, PDAM tidak dapat dilepaskan dari adanya tanggung jawab dalam pemenuhan hak-hak konsumen, terlebih untuk saat ini PDAM masih merupakan perusahaan yang bersifat monopoli dalam penyelenggaraan pelayanan air bersih. Begitu pula dengan PDAM Tirta Benteng Kota Tangerang sebagai pelaku usaha pelayanan umum, maka tidak terlepas dari resiko pelanggaran terhadap hak-hak konsumen. Penelitian ini dilakukan untuk mengetahui mengenai perlindungan hak konsumen PDAM Kota Tangerang yang didasarkan pada pengukuran kualitas pelayanan dengan menggunakan lima dimensi kualitas layanan jasa antara lain bukti fisik, keandalan, daya tanggap, jaminan dan empati. Penelitian ini menggunakan metode penelitian kombinasi yang menggabungkan antara metode kuantitatif dengan metode kualitatif. Teknik analisis kuantitatif dengan melakukan analisis gap dan uji t dua sampel bebas, sedangkan analisis kualitatif dilakukan dengan memberikan deskripsi terhadap hasil penelitian berdasarkan teori yang ada. Berdasarkan hasil penelitian, peneliti menyimpulkan bahwa adanya kesenjangan menunjukkan bahwa kualitas pelayanan yang diselenggarakan oleh PDAM Kota Tangerang belum sesuai dengan harapan para pelanggan. Kualitas pelayanan yang tidak sesuai dengan harapan merefleksikan hak-hak konsumen belum terpenuhi. Perlindungan hak konsumen PDAM Kota Tangerang didasarkan pada Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen diantaranya mengenai hak konsumen untuk mendapatkan pembinaan dan pendidikan, dan hak menuntut ganti rugi melalui gugatan perwakilan. Pembatalan Undang-Undang Sumber daya Air juga memberikan perlindungan hak konsumen atas air dengan melahirkan enam prinsip dasar pembatasan pengelolaan sumber daya air.

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ABSTRACTIn the operation of clean water services to customers, PDAM can not be released from their responsibility in the fulfillment of the rights of consumers, especially at this time PDAM is still a monopolistic company in the services of clean water. Similarly, PDAM Tirta Benteng Kota Tangerang as a public service, it is inseparable from the risk of violation of consumer rights. This research was conducted to know the rights protection of PDAM Kota Tangerang consumers which is based on the measurement of service quality by using the five dimensions of service quality, are tangible, reliability, responsiveness, assurance, and empathy. This research used mixed method that combines quantitative methods with qualitative methods. Quantitative analysis techniques by doing gap analysis and paired sample t test, while the qualitative analysis by giving a description of the results of research based on the theory. Based on the results, researcher concluded that the gap showed PDAM Kota Tangerang service quality not in accordance with the expectations of the customers. Quality of service was not appropriate with the expectations reflect that consumers rights have not been fulfilled. Consumer rights protection of PDAM Kota Tangerang based on The Law No 8 year 1999 on Consumer Protection, that is the consumers right to get education and claim compensation through class action. The cancellation of The Law Water Resources also provides consumer rights protection with create the six basic principles of water resources management restrictions., In the operation of clean water services to customers, PDAM can not be released from their responsibility in the fulfillment of the rights of consumers, especially at this time PDAM is still a monopolistic company in the services of clean water. Similarly, PDAM Tirta Benteng Kota Tangerang as a public service, it is inseparable from the risk of violation of consumer rights. This research was conducted to know the rights protection of PDAM Kota Tangerang consumers which is based on the measurement of service quality by using the five dimensions of service quality, are tangible, reliability, responsiveness, assurance, and empathy. This research used mixed method that combines quantitative methods with qualitative methods. Quantitative analysis techniques by doing gap analysis and paired sample t test, while the qualitative analysis by giving a description of the results of research based on the theory. Based on the results, researcher concluded that the gap showed PDAM Kota Tangerang service quality not in accordance with the expectations of the customers. Quality of service was not appropriate with the expectations reflect that consumers rights have not been fulfilled. Consumer rights protection of PDAM Kota Tangerang based on The Law No 8 year 1999 on Consumer Protection, that is the consumers right to get education and claim compensation through class action. The cancellation of The Law Water Resources also provides consumer rights protection with create the six basic principles of water resources management restrictions.]"

"ABSTRAKPembangunan hukum nasional dalam rangka mewujudkan masyarakat adil danmakmur berdasarkan Pancasila dan Undang-Undang Dasar Negara RepublikIndonesia tahun 1945 diarahkan pada terwujudnya sistem hukum nasional yangdilakukan dengan pembentukan hukum baru, khususnya produk hukum yangdibutuhkan untuk mendukung pembangunan perekonomian nasional. Tujuan dari kepailitan adalah melindungi kreditur konkuren, tetapi pada kenyataannya tidak seperti apa yang menjadi tujuan dari kepailitan tersebut. Apakah kemudian hakhak yang dimiliki oleh para Konsumen dapat terpenuhi seluruhnya atau tidak. Hal ini menjadikan konsumen atau kreditor konkuren dirugikan. Dalam meneliti permasalahan tersebut, penulis menggunakan metode penelitian hukum NormatifKualitatif dengan menggunakan pendekatan perundang-undangan dan historis. Berdasarkan penelitian tersebut, penulis mengetahui bahwa (i) kepentingan konsumen belum cukup diatur dalam UU Kepailitan, UU Penerbangan dan UU Perlindungan Konsumen khususnya pada perusahaan yang mengalami pailit; (ii) hak-hak yang diatur didalam Pasal 4 UU Perlindungan Konsumen masih sulituntuk dipenuhi seluruhnya ataupun sebagian; dan (iii) Pembaharuan aturan tentang Perlindungan Konsumen maupun Kepailitan juga akan berdampak banyak terhadap perekonomian Indonesia kedepannya, khususnya pada kasus perusahaan yang mengalami pailit.

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ABSTRACTThe development of national law in order to create a just and prosperous society based on Pancasila and the 1945 Constitution of the Republic of Indonesia is directed at the realization of a national legal system which is done by the formation of new law, especially the legal products needed to support the development of the national economy. The purpose of bankruptcy is to protect the unsecured creditor, but in reality unlike what is the purpose of the bankruptcy. Then the rights possessed by the Consumers can be fulfilled entirely or not. This makes the consumer or the unsecured creditor disadvantaged. In examining these problems, the authors used the method of normative-qualitative legal research using legislative and historical approaches. Based on these studies, the authors acknowledge that (i) consumer interest has not been adequately regulated in the Bankruptcy Law, Aviation Law and Consumer Protection Act especially in companies that have experienced bankruptcy; (ii) the rights set forth in Article 4 of the Consumer Protection Law are still difficult to fulfill in whole or in part; and (iii) Renewal of the rules on Consumer Protection and Bankruptcy will also have a major impact on the Indonesian economy in the future, especially in the case of companies experiencing bankruptcy."

"Calo tiket konser berperan sebagai perantara dalam transaksi jual beli tiket konser kerap kali menimbulkan isu yang signifikan. Calo tersebut memanfaatkan tingginya permintaan tiket konser, yang tidak sebanding dengan ketersediaan tiket, untuk menjual tiket dengan harga yang tidak wajar, jauh di atas harga asli tiket. Dalam praktiknya, tidak sedikit konsumen yang terdorong untuk menggunakan jasa calo demi mendapatkan tiket konser yang mereka inginkan. Ironisnya, terdapat calo yang menggunakan perangkat lunak (software) berupa bot untuk membeli sebanyak mungkin tiket, yang pada akhirnya hal tersebut menghalangi aksesibilitas tiket kepada konsumen secara langsung. Akibatnya, konsumen sering kali terpaksa membeli tiket konser melalui calo dengan harga tiket yang tidak masuk akal. Eksistensi calo yang demikian menimbulkan risiko kerugian yang signifikan bagi konsumen. Hingga kini, Indonesia belum memiliki pengaturan spesifik mengenai calo tiket konser, berbeda dengan Australia yang telah memiliki aturan khusus mengenai calo tiket. Dengan penggunaan metode doktrinal, diteliti mengenai pengaturan dan tanggung jawab terkait penggunaan jasa calo dalam transaksi jual beli tiket konser di Indonesia dan Australia. Dari hasil penelitian ini, dapat dipahami bahwa pengaturan calo tiket di Indonesia belum memadai, dan belum sepenuhnya memberikan kepastian hukum bagi konsumen. Maka dari itu, sangat diperlukan kajian mendalam mengenai penyusunan aturan yang lebih tegas dan spesifik mengenai calo tiket konser beserta pertanggungjawabannya di Indonesia, sehingga dapat memberikan pelindungan hukum yang lebih optimal bagi konsumen dalam transaksi jual beli tiket konser di Indonesia.......Concert ticket scalpers act as intermediaries in buying and selling concert tickets, which often raises significant issues. These scalpers take advantage of the high demand for concert tickets, which is not proportional to the availability of tickets, to sell tickets at unreasonable prices, far above the original ticket price. In practice, quite a few consumers are encouraged to use the services of scalpers to get the concert tickets they want. Ironically, there are scalpers who use software in the form of bots to buy as many tickets as possible, which ultimately hinders the accessibility of tickets to consumers directly. As a result, consumers are often forced to buy concert tickets through scalpers at unreasonable ticket prices. The existence of such scalpers poses a significant risk of loss for consumers. Until now, Indonesia does not have specific regulations regarding concert ticket scalpers, in contrast to Australia which has special regulations regarding ticket scalpers. By using doctrinal methods, the regulations and responsibilities related to the use of scalpers services in buying and selling concert tickets in Indonesia and Australia are researched. From the results of this research, it can be understood that the regulation of ticket scalpers in Indonesia is inadequate and does not fully provide legal certainty for consumers. Therefore, an in-depth study is needed regarding the preparation of stricter and more specific regulations regarding concert ticket scalpers and their responsibilities in Indonesia, so that they can provide more optimal legal protection for consumers in buying and selling concert ticket transactions in Indonesia."

"Pada skripsi ini penulis memiliki tiga pokok permasalahan. Pertama, mengenai hak-hak apa saja yang merugikan konsumen mobil Ford, kedua, kewajiban dan tanggung jawab apa saja yang dilanggar oleh PT Ford Motor Indonesia selaku pelaku usaha atas pernyataannya untuk menghentikan seluruh operasinya di Indonesia, dan ketiga, apakah hasil putusan mediasi antara David Tobing melawan PT Ford Motor Indonesia telah memberikan pertanggungjawaban yang cukup serta telah melindungi hak-hak konsumen sesuai dengan pengaturan UU. No. 8 Tahun 1999 Tentang Perlindungan Konsumen. Metode penelitian yang penulis gunakan adalah jenis yuridis normatif dengan menggunakan jenis data sekunder yang dikumpulkan melalui teknik studi kepustakaan yang bersumber dari data primer, sekunder, dan tersier. Bahwa dalam skripsi ini penulis menyimpulkan PT Ford Motor Indonesia selaku pelaku usaha telah melanggar beberapa hak subjektif konsumen Ford dan telah melakukan beberapa tindakan yang dilarang dan melanggar beberapa kewajibannya sebagaimana diatur dalam Undang-Undang Perlindungan Konsumen atas tindakannya membuat suatu keputusan bisnis yang mendadak untuk menarik seluruh operasi bisnisnya di Indonesia, serta berdasarkan putusan mediasi antara David Tobing melawan PT Ford Motor Indonesia, penulis menyimpulkan bahwa hak-hak konsumen masih dapat terancam apabila ada keadaan yang tidak diinginkan terjadi dikemudian hari dan masih adanya ruang bagi pelaku usaha untuk melarikan diri dan tidak menjalankan kewajiban serta tanggung jawabnya. ......In this thesis the author main problems consist of three issues. First about Ford rsquo s consumer rights that have been harmed, second the violation against obligation and responsibilities violation did by PT Ford Motor Indonesia as the business owner relating to the action by stopping entire operations in Indonesia, and third whether the results of the mediation between David Tobing against PT Ford Motor Indonesia has provided enough accountability and protected consumer rights in accordance with the Law No. 8 in 1999 on the protection of consumer. In this thesis author use the juridical normative research method by using a secondary data collected through literature study techniques derived from primary, secondary, and tertiary data. In this thesis the author concludes PT Ford Motor Indonesia as business owner violated some of the subjective rights of the Ford rsquo s consumer and did some actions that are prohibited and violates some of its obligations as set forth in the consumer protection laws over his action made a sudden business decisions by pulling the entire operation of his business in Indonesia, as well as upon the verdict of mediation between David Tobing against PT Ford Motor Indonesia, the author conclude that consumer rights can still be threatened if there are unwanted circumstances occur in the future and there is still room for business owner to escape and not doing their obligations and responsibilities."