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"Penelitian ini membahas budaya keselamatan pasien di RS Grha Permata Ibu tahun 2022. Tujuan dari penelitian ini adalah untuk mengetahui gambaran budaya keselamatan pasien di RS Grha Permata Ibu, dengan menggunakan kuesioner Hospital Survey on Patient Safety Culture 2.0 dari AHRQ (Agency for Healthcare Research and Quality). Penelitian ini menggunakan metode penelitian kuantitatif dengan pendekatan cross sectional dengan jumlah sampel sebanyak 97 responden. Hasil penelitian menunjukkan bahwa RS Grha Permata Ibu memiliki budaya keselamatan pasien yang baik. Terdapat 3 dimensi budaya keselamatan dengan kategori baik (dimensi komunikasi tentang kesalahan, dimensi kerja sama tim, dan dimensi serah terima dan pertukaran informasi). Sedangkan dimensi budaya keselamatan dengan kategori sedang terdapat 7 dimensi (dimensi dukungan manajemen rumah sakit untuk keselamatan pasien, dimensi respon kesalahan, dimensi supervisor, manajer atau pemimpin klinis yang mendukung keselamatan pasien, dimensi pelaporan insiden keselamatan pasien, dimensi kepegawaian dan kecepatan kerja, dimensi keterbukaan komunikasi, dan dimensi pembelajaran organisasi dan perbaikan berkelanjutan). Hasil penelitian juga menunjukkan bahwa terdapat hubungan yang signifikan antara dimensi supervisor, manajer atau pemimpin klinis yang mendukung keselamatan pasien dengan asal unit pegawai. Saran perbaikan yang diperlukan yaitu penggunaan barcode yang berisikan google form pengisian pelaporan IKP, resosialisasi, monitoring, dan evaluasi budaya keselamatan pasien

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This study discusses the patient safety culture at Grha Permata Ibu Hospital in 2022. The purpose of this study was to describe the patient safety culture at Grha Permata Ibu Hospital, using the Hospital Survey on Patient Safety Culture 2.0 questionnaire from AHRQ (Agency for Healthcare Research and Quality). This study used a quantitative research method with a cross-sectional approach with a total sample of 97 respondents. The results of the study show that Grha Permata Ibu Hospital has a good patient safety culture. There are 3 dimensions of safety culture with good categories (the dimension of communication about errors, the dimension of teamwork, and the dimension of hands-off and information exchange). While the dimensions of safety culture in the moderate category there are 7 dimensions (the dimension of hospital management support for patient safety, the dimension of response to error, the dimension of supervisors, managers or clinical leaders support for patient safety, the dimension of reporting patient safety events, the dimension of staffing and work pace, the dimension of communication openness, and the dimension of organizational learning and continuous improvement). The results also show a significant relationship between the dimension supervisors, managers, or clinical leaders support for patient safety and the origin of the employee unit. Suggestions for improvement needed are the use of a barcode that contains a google form for filling out IKP reporting, re-socialization, monitoring, and evaluating patient safety culture."

"ABSTRAKNama : Vina JuwitasariProgram Studi : Kajian Administrasi Rumah SakitJudul Tesis : Analisis Budaya Keselamatan Pasien Sebagai Salah Satu Upaya DalamMewujudkan Visi Misi Rumah Sakit Pondok Indah Puri IndahBudaya keselamatan menjadi hal yang diutamakan dalam melaksanakanpelayanan pasien terutama di RS. Penelitian mengenai budaya keselamatan pasien diRumah Sakit Pondok Indah Puri Indah dilakukan untuk memenuhi temuan JCI padatrianneal survey tahun 2016 yaitu belum dilaksanakannya evaluasi terhadap persepsi stafmengenai budaya keselamatan pasien. Metode penelitian ini memakai mix methodexplanatory dengan menganalisis outcome dari hasil survei AHRQ dengan menggunakanpendekatan sistemik Malcolm Baldrige. Instrumen penelitian yang dipakai adalah denganmenggunakan kuesioner HSOPC Hospital Survey of Patient Safety Culture dari AHRQ Agency for Health Research and Quality yang terdiri dari 42 pertanyaan dandikelompokkan dalam 12 dimensi dan dilanjutkan dengan wawancara terstrukturmenggunakan pendekatan 7 aspek dari Malcolm Baldrige yaitu Kepemimpinan, RencanaStartegis, Fokus pada Tim, Fokus pada Pelanggan, Fokus pada Proses, Pengukuran,Analisisdan Manajemen Pengetahuan serta Hasil. Hasil penelitian ini mendapatkan dimensiPembelajaran Organisasi dan Peningkatan Berkelanjutan 77 dan dimensi KerjasamaDalam Unit 76 memiliki hasil persepsi positif yang tertinggi dan digolongkan dalamkategori Baik. Dimensi Respon non-punitive terhadap kesalahan, Staffing dan Serah terimadan transisi mempunyai hasil persepsi positif terendah dan masuk dalam kategori Kurang.Rencana tindakan yang akan dilakukan adalah perbaikan kebijakan dan prosedur mengenaipenanganan pelaporan insiden yang menjelaskan mengenai respon non-punitif serta RSakan membuat program mengenai budaya keselamatan pasien yang akan dievaluasi secaraberkala.Kata Kunci : Budaya Keselamatan Pasien, AHRQ, Malcolm Baldrige

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ABSTRACTName Vina JuwitasariStudy Program Hospital Administration, Public Health Faculty, University of IndonesiaJudul Tesis Patient Safety Culture Analysis As An Effort To Actualize Vision and Missionof Pondok Indah Puri Indah HospitalPatient safety culture is a priority to implement a good patient care especiallyin hospital. Research of patient safety culture in Pondok Indah Puri Indah Hospital wasconducted to accomplish JCI Not Met finding in 2016 trianneal survey ldquo there is noevaluation of staf perception on patient safety culture being conducted rdquo . This research isusing a mix method explanatory that analyse the outcome of the survey with sistemicapproach of Malcolm Baldrige. The tool used for this research is HSOPC Hospital Surveyof Patient Safety Culture from AHRQ Agency for Health Research and Quality thatconsist of 42 questions and grouped to 12 dimention then will be continue with structuredinterview using 7 aspect from Malcolm Baldrige Leadership, Strategic Planning, Focus onTeam, Focus on customer, Focus on Process, Measurement, Analysis and KnowledgeManagement and Outcome. The outcome of this research are Organization Learning andContinous Improvement dimention 77 and Teamwork Within Unit 76 dimention hasthe highest results of positive perceptions and classified to Good category. And dimention ofNon punitive respond to error, Staffing and Handoffs and Transition has the lowest resultsof positive perceptions and classified to Poor category. Actions plans and recommendationsfor the hospital are to review the policy and procedure of incident report handling andmanagement that will explain more about the incident management and non punitiveresponds and to create a program that support patient safety culture and will be evaluatedperiodically.Keywords Patient Safety Culture, AHRQ, Malcolm Baldrige,"

"[ABSTRAKLangkah awal membangun keselamatan pasien adalah melakukan penilaian terhadap budaya keselamatan pasien yang mana sebagai panduan dalam menerapkan keselamatan pasien.Penelitian ini di lakuakan di RSIA Kurnia Cilegon dengan sampel tenaga medis 79 responden yang terdiri dari dokter umum, dokter gigi,dokter spesialis, bidan dan perawat dengan metode kuantitatif potong lintang dengan menggunakan instrument AHRQ mengukur persepsi budaya keselamatan pasien dilanjutkan metode kualitatif ini bertujuan untuk mengetahui faktor-faktor penghambat dan faktor-faktor pendukung serta mengetahui langkah-langkah upaya peningkatan budaya keselamatan pasien di RSIA Kurnia .Hasil penelitian ini didapatkan gambaran budaya keselamatan pasien sedang di RSIA Kurnia tahun 2015 dengan saran Tim KPRS melakukan sosialisasi tentang keselamatan pasien, memberikan reward dan selalu mensosialisasikan respon non-punitive terhadap kesalahan, melakukan Inhouse Training keselamatan pasien, menyusun jadwal pertemuan rutin bulanan, dan melakukan investigasi disetiap ruangan dengan melakukan ronde keselamatan pasien secara rutin guna meningkatkan pelaporan insiden keselamatan pasien dan meningkatkan budaya keselamatan di RSIA Kurnia.

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ABSTRACTThe initial step to build patient safety is assessing patient safety culture in which as a guide in implementing patient safety. The research was done in RSIA Kurnia Cilegon with a sample of medical personnel 79 respondents consisting of general practitioners, dentists, specialists, midwives and nurses with quantitative methods cross-sectional by using instrument AHRQ measure perceptions of patient safety culture continued qualitative method aims to find out factors inhibiting and supporting factors and knowing the steps efforts to improve patient safety culture in RSIA Kurnia results of this study, it was shown in patient safety culture is being RSIA Kurnia 2015 with Tim advice KPRS socialize patient safety, reward and always socialize a non-punitive response to faults, do Inhouse Training patient safety, scheduling regular monthly meetings, and conduct an investigation in each room to do patient safety rounds regularly to improve the reporting of patient safety incidents and improve safety culture at RSIA Kurnia.;The initial step to build patient safety is assessing patient safety culture in which as a guide in implementing patient safety. The research was done in RSIA Kurnia Cilegon with a sample of medical personnel 79 respondents consisting of general practitioners, dentists, specialists, midwives and nurses with quantitative methods cross-sectional by using instrument AHRQ measure perceptions of patient safety culture continued qualitative method aims to find out factors inhibiting and supporting factors and knowing the steps efforts to improve patient safety culture in RSIA Kurnia results of this study, it was shown in patient safety culture is being RSIA Kurnia 2015 with Tim advice KPRS socialize patient safety, reward and always socialize a non-punitive response to faults, do Inhouse Training patient safety, scheduling regular monthly meetings, and conduct an investigation in each room to do patient safety rounds regularly to improve the reporting of patient safety incidents and improve safety culture at RSIA Kurnia.;The initial step to build patient safety is assessing patient safety culture in which as a guide in implementing patient safety. The research was done in RSIA Kurnia Cilegon with a sample of medical personnel 79 respondents consisting of general practitioners, dentists, specialists, midwives and nurses with quantitative methods cross-sectional by using instrument AHRQ measure perceptions of patient safety culture continued qualitative method aims to find out factors inhibiting and supporting factors and knowing the steps efforts to improve patient safety culture in RSIA Kurnia results of this study, it was shown in patient safety culture is being RSIA Kurnia 2015 with Tim advice KPRS socialize patient safety, reward and always socialize a non-punitive response to faults, do Inhouse Training patient safety, scheduling regular monthly meetings, and conduct an investigation in each room to do patient safety rounds regularly to improve the reporting of patient safety incidents and improve safety culture at RSIA Kurnia.;The initial step to build patient safety is assessing patient safety culture in which as a guide in implementing patient safety. The research was done in RSIA Kurnia Cilegon with a sample of medical personnel 79 respondents consisting of general practitioners, dentists, specialists, midwives and nurses with quantitative methods cross-sectional by using instrument AHRQ measure perceptions of patient safety culture continued qualitative method aims to find out factors inhibiting and supporting factors and knowing the steps efforts to improve patient safety culture in RSIA Kurnia results of this study, it was shown in patient safety culture is being RSIA Kurnia 2015 with Tim advice KPRS socialize patient safety, reward and always socialize a non-punitive response to faults, do Inhouse Training patient safety, scheduling regular monthly meetings, and conduct an investigation in each room to do patient safety rounds regularly to improve the reporting of patient safety incidents and improve safety culture at RSIA Kurnia., The initial step to build patient safety is assessing patient safety culture in which as a guide in implementing patient safety. The research was done in RSIA Kurnia Cilegon with a sample of medical personnel 79 respondents consisting of general practitioners, dentists, specialists, midwives and nurses with quantitative methods cross-sectional by using instrument AHRQ measure perceptions of patient safety culture continued qualitative method aims to find out factors inhibiting and supporting factors and knowing the steps efforts to improve patient safety culture in RSIA Kurnia results of this study, it was shown in patient safety culture is being RSIA Kurnia 2015 with Tim advice KPRS socialize patient safety, reward and always socialize a non-punitive response to faults, do Inhouse Training patient safety, scheduling regular monthly meetings, and conduct an investigation in each room to do patient safety rounds regularly to improve the reporting of patient safety incidents and improve safety culture at RSIA Kurnia.]"