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"The purpose of this study was to examine the association between technical, organizational, individualcharacteristics of local government officials factors and the implementation of performance measurementsystems (PMS) in local government. The study was conducted in territory of local government of YogyakartaSpecial Region (DIY). The samples are local government officials in Satuan Kerja Perangkat Daerah(SKPD) who are directly involved in the implementation of the Performance Accountability System forGovernment Entity (SAKIP) and reporting Performance Accountability Reports for Government Entity(LAKIP). The results found the factors that positively and significantly associated with implementation ofa PMS were organizational factors, namely: training and organization?s response are open to change, andthe individual characteristics factors, namely: high self-efficacy and conscientiousness trait.AbstrakTujuan dari penelitian ini adalah menguji hubungan antara faktor teknis, organisasional, karakteristikindividu pegawai pemda dan implementasi sistem pengukuran kinerja di tingkat pemerintah daerah.Penelitian dilakukan di lingkup pemerintah daerah Daerah Istimewa Yogyakarta (DIY). Sampel penelitianadalah pegawai pemerintah daerah di Satuan Kerja Perangkat Daerah (SKPD) yang secara langsung terlibatdalam pelaksanaan Sistem Akuntabilitas Kinerja Instansi Pemerintah (SAKIP) dan pelaporan LaporanAkuntabilitas dan Kinerja Instansi Pemerintah (LAKIP). Hasil penelitian menemukan bahwa faktor?faktoryang berhubungan secara positif dan signifikan terhadap implementasi sistem pengukuran kinerja adalahfaktor organisasional, yakni: pelatihan dan respon organisasi yang terbuka terhadap perubahan, dan faktorkarakteristik individu, yakni: self efficacy yang tinggi dan sifat conscientiousness."

"This study explores managerial behavioral responses associated with performance measurementsystem. Design of performance measurement system is investigated financial and non-financialmeasures related to the four perspectives of Balanced Scorecard (BSC). This paper examineswhether a role conflict and procedural fairness affect the relationship between performance measureand managerial performance. Based on a sample of 67 managers of regional Bank in Pekanbaru,the results from a structural model tested using Partial Least Squares indicate a relationshipbetween performance measurement system and managerial performance is mediated by a role ofconflict. However, this study not supported that procedural fairness mediated relationship betweenperformance measurement system and managerial performance. These results may have importanttheoretical and practical implications.AbstrakPenelitian ini mengamati respon perilaku manajerial dihubungkan dengan sistem pengukurankinerja. Desain sistem pengukuran kinerja yang diselidiki adalah pengukuran keuangan dan nonkeuangan yang berhubungan dengan empat perspektif dari Balanced Scorecard (BSC). Penelitian inimenguji apakah konflik peran dan keadilan prosedural memengaruhi hubungan antara pengukurankinerja dan kinerja manajerial. Berdasarkan sampel dari 67 manajer pada Bank regional di KotaPekanbaru, hasil pengujian model struktural menggunakan Partial Least Square menunjukkanbahwa konflik peran memediasi hubungan sistem pengukuran kinerja dengan kinerja manajerial.Namun, penelitian ini tidak dapat membuktikan bahwa keadilan prosedural memediasi hubungansistem pengukuran kinerja dengan kinerja manajerial. Hasil penelitian ini memiliki implikasi teoridan praktik yang penting."

"Merealisasikan Bandar udara masa depan sebagai aerotropolis dan memenuhi kriteria sebagai bandara berkelanjutan atau sustainable tidak hanya demi meningkatkan kebutuhan akan transportasi yang baik dan aman, akan tetapi juga untuk mengurangi dampak lingkungan yang terjadi akibat aktifitas di bandara. Polusi suara sebagai salah satu dampak lingkungan, selalu menjadi salah satu isu yang penting untuk diselesaikan di kawasan sekitar bandara. Menentukan area yang terpapar oleh polusi suara yang diakibatkan oleh pesawat udara membutuhkan aircraft?s noise modelling yang akan memetakan area polusi suara di sekitar bandara dengan menggunakan program computer seperti misalnya Integrated Noise Modelling. Dimana program ini membutuhkan masukan data berupa infrastruktur bandara, trayek lalu lintas di udara, kondisi cuaca, dan bentuk permukaan tanah atau topography di sekitar bandara. Peta yang diproduksi akan bermanfaat dalam penerapan system untuk pengukuran dan pengawasan terhadap kebisingan sebagai salah satu solusi dalam melindungi masyarakat dari dampak yang berlebihan dari kebisingan pesawat udara. Implementasi dari system yang terintegrasi seperti Sentinelle dan VITRAIL (VIsualisation des Trajectoires et des Informations en Ligne) di Perancis telah dipelajari dalam tesis ini dalam hal metode dan bagaimana cara untuk dapat diterapkan di bandar udara di masa mendatang.

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Actualize the future airport as an aerotropolis and meet sustainable criteria not only for improving the needs of a good quality and safety transportation, but also minimize the environmental impact of airport activities. Noise pollution as one of this impact always becomes the most important issue to solve around the urban area in the vicinity of aerodrome. Defining the exposed area by nuisance needs aircraft?s noise modelling which will produce the noise map zone with software such as Integrated Noise Modelling required input of airport?s infrastructure, traffics, trajectories, weather report, and topography surround the aerodrome. The map produced will be an effort for implementing Smart noise solution as one best solution to protect the community from the impact of aircraft?s noise. The implementation of one integrated system of smart noise measurement and monitoring such as Sentinelle and VITRAIL (VIsualisation des Trajectoires et des Informations en Ligne) in France has been studied in this report in order to learn about how its work and implement them in the future airport."

"Mengevaluasi kinerja rantai pasokan (supply chains/SC) adalah aktivitas penting untuk meningkatkan hasil operasi sepanjang tingkatan SC. Untuk mendukung proses evaluasi ini, beberapa penelitian telah mengusulkan penerapan teknik kecerdasan buatan yang dikombinasikan dengan metrik kinerja yang disarankan oleh model SCOR® (Supply Chain Operations Reference) dengan metode AHP (Analytical Hierary Process). Tujuan dari penelitian ini adalah untuk mengembangkan dan mengukur kinerja dalam kegiatan gudang; sistem harus didasarkan pada model SCOR. Penelitian dilaksanakan pada gudang barang jadi gudang PT. X Indonesia. Terdapat 22 Indikator kinerja (KPI) yang akan digunakan untuk mengukur dalam perspektif model SCOR untuk setiap level. Hasil pengukuran rantai pasok gudang PT. X Indonesia Indonesia pada tahun 2021 dari bulan Juli hingga Desember adalah 64,6% yang menunjukkan kinerja perusahaan saat ini berada dalam kategori baik. Metode Importance Performance Analysis (IPA) digunakan untuk mencari indikator dengan kinerja yang terburuk. Diagram IPA menunjukkan bahwa ada tujuh Indikator kinerja yang masih berada di bawah target perusahaan. Indikator tersebut adalah tingkat akurasi penerimaan barang jumlah produk yang diterima, efektifitas pekerja, hari ekspor persediaan di tangan, persediaan hari lokal, pengiriman tepat waktu, jumlah pesanan. Dari kuadran IPA, ada 7 KPI dalam rantai pasokan gudang barang jadi yang membutuhkan perbaikan segera. Oleh karena itu, diperlukan strategi untuk meningkatkan kinerja. 9 proposal strategi yang paling efektif dan cocok dengan keadaan dan kemampuan perusahaan untuk melakukan implementasi adalah yaitu buat komunikasi yang lebih baik dengan divisi lain, memberikan reward, punishment, dan motivasi kepada karyawan, lakukan cross-training untuk karyawan, terapkan aturan batas waktu penyimpanan barang, buat sistem pelabelan digital, beralih ke kemasan dengan kualitas lebih tinggi, Meningkatkan hubungan dengan setiap stakeholder pengiriman, lakukan analisis ABC, mengintegrasikan stasiun pengepakan dan pengiriman.

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Evaluating supply chain (SC) performance is an important activity to improve operating results across the SC level. To support this evaluation process, several studies have proposed the application of artificial intelligence techniques combined with performance metrics suggested by the SCOR® model (Supply Chain Operations Reference) using the AHP (Analytical Hierary Process) method. The purpose of this research is to develop and measure performance in warehouse activities; the system should be based on the SCOR model. The research was carried out at the finished goods warehouse at PT. X Indonesia. There are 22 performance indicators (KPI) that will be used to measure in the perspective of the SCOR model for each level. The results of the measurement of the warehouse supply chain of PT. X Indonesia Indonesia in 2021 from July to December is 64.6% which shows the company's current performance is in the good category. The Importance Performance Analysis (IPA) method is used to find indicators with the worst performance. The IPA diagram shows that there are seven performance indicators that are still below the company's target. These indicators are the level of accuracy of goods receipt, the number of products received, the effectiveness of workers, export days of inventory on hand, local day inventory, on time delivery, and number of orders. From the IPA quadrant, there are 7 KPIs in the finished goods warehouse supply chain that require immediate repair. Therefore, a strategy is needed to improve performance. 9 strategic proposals that are most effective and match the circumstances and the company's ability to implement are to make better communication with other divisions, provide rewards, punishments, and motivations to employees, conduct cross-training for employees, rule storage time limits, create controls quality that performs analysis and automated retrieval processes, shifts to higher quality packaging, improved relationships with each stakeholder, ABC delivery, integrating packing and shipping stations."

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ABSTRACTCustomer satisfaction has been utilized as one of the new approaches to predict and forecast firm's financial performance. Satisfied and loyal customer tends to increase purchase, enable firms to reduce acquisition cost which translated into higher profitability. This study investigates the relationship between customer satisfaction level to firm's financial indicators such as revenue, total assets turnover, return on asset and operating margin along with all variables and element in a more comprehensive manner. The aggregate analysis is further classified .into the financial sector and non-financial sector from the sample population to see the variation and relationship on resources spend by companies to create customer satisfaction Management of the company will be able to utilize the customer satisfaction index and understand the implication of this index to finn's perfonnance and help them in formulating strategic business decision The results are consistent with preliminary argument that customer satisfaction has a strong positive relationship to firms' performance and can be used as a leading indicator to firms' performance. The result findings will enable top management to wisely allocate resources and focus on the key attributes in a product or service to generate customer satisfaction, help potential investors and readers of this paper to carefully utilize the customer satisfaction index as an indicator prior to selecting an investment options."