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"Proporsi pembelanjaan teknologi yang beralih ke cloud setelah krisis global pandemi COVID-19 diperkirakan pada tahun 2024 nanti akan makin meningkat mencapai 14,2% dari total belanja teknologi global, bertambah 9,1% dibandingkan tahun 2020 lalu. Software as a Service (SaaS) menjadi segmen pasar terbesar dalam layanan public cloud dan diperkirakan akan tumbuh sebesar 117,8 miliar USD pada tahun 2021 menurut survei yang dilakukan Gartner pada tahun 2020. Penelitian ini mengambil studi kasus implementasi aplikasi Digital HR SaaS cloud computing yang dilakukan oleh sebuah perusahaan konsultasi global PT XYZ di salah satu klien. Proyek implementasi SaaS di klien PT XYZ tidak tercapai 100% sesuai rencana jadwal implementasi karena adanya kemunduran selama satu bulan dari rencana yang telah ditetapkan yang akhirnya menyebabkan peningkatan total biaya proyek. Penelitian ini bertujuan untuk mengembangkan metodologi implementasi aplikasi SaaS dan membuat panduan untuk implementasinya di suatu perusahaan berdasarkan prinsip-prinsip dari Essence Framework. Pelaksanaan penelitian ini menggunakan pendekatan Design Science Research (DSR). Perencanaan dan pengembangan metodologi implementasi dilakukan menggunakan Focus Group Discussion (FGD) terhadap tim implementasi PT XYZ dan juga expert judgement dengan melakukan wawancara terhadap lima ahli untuk mendapatkan umpan balik dari segi eksternal organisasi. Analisis penelitian ini menghasilkan daftar lima belas praktik yang dapat dipilih dalam metodologi implementasi SaaS yang dapat dijadikan acuan terhadap klien PT XYZ, yaitu (1) Identify Value, (2) Sprint Planning, (3) Daily Scrum, (4) Sprint, (5) Sprint Review, (6) Acceptance Criteria, (7) Stories, (8) Whole Team, (9) Informative Workspace, (10) Energized Work, (11) Pair Programming, (12) Weekly Cycle, (13) System Demo, (14) Inspect and Adapt, (15) Solution Demo. Praktik-praktik ini dihasilkan dari FGD dengan tim implementasi PT XYZ berdasarkan metode terpilih dari hasil studi literatur. Metode Agile untuk transformasi yang besar dan kompleks seperti SaaS berdasarkan studi literatur adalah Scrum, Lean dan Extreme Programming. Metode Scaled Agile Framework (SAFe) juga dimasukkan dalam metode terpilih karena SAFe merupakan metode scaling paling populer berdasarkan hasil survei VersionOne tahun 2020.......Global technology spending for cloud computing is expected to increase further after the COVID-19 pandemic crisis. Year 2024 spending has reached to 14.2% of total global technology spending, an increase of 9.1% from year 2020 spending. Software as a Service (SaaS) is the largest market segment in public cloud services. According to Gartner survey in 2020, the SaaS spending figure is expected to grow to 117.8 billion USD by 2021. This research was based on a case study of Digital HR SaaS cloud computing implementation done by one of the biggest global consulting firm in one of its clients. The implementation was delayed for one month thus failed to achieve its 100% target implementation timeline and led to an increase of the overall project cost. This research aimed to develop implementation methodology for SaaS application and to create guidance of its implementation in an organisation based on the principles of The Essence Framework. This research used Design Science Research (DSR) approach. Planning and development of the implementation methodology was carried out using Focus Group Discussion (FGD) with implementation team in PT XYZ and conducting expert judgment by interviewing five experts to get feedback from external point of view. The analysis of this research resulted in list of fifteen practices that can be selected for the SaaS implementation methodology to be used as reference for PT XYZ clients, namely (1) Identify Value, (2) Sprint Planning, (3) Daily Scrum, (4) Sprint, (5) Sprint Review, (6) Acceptance Criteria, (7) Stories, (8) Whole Team, (9) Informative Workspace, (10) Energized Work, (11) Pair Programming, (12) Weekly Cycle, (13) System Demo, (14) Inspect and Adapt, (15) Solution Demo. These practices are chosen through FGD with implementation team in PT XYZ based on Agile methods defined from the literature review for large transformation as SaaS, namely Scrum, Lean and Extreme Programming. In addition, Scaled Agile Framework (SAFe) method is also included as it is the most popular scaling method based on VersionOne survey in 2020. "

"Software sebagai produk digital terbukti meningkatkan kolektivitas dan efisiensi. Teknologi kecerdasan buatan menjadi solusi untuk berbagai masalah dalam bisnis, membuat produk software menjadi kebutuhan vital dalam kehidupan masyarakat. Salah satu produk yang menjadi inti bisnis banyak perusahaan adalah Software as a Service (SaaS). SaaS adalah aplikasi berbasis Internet dengan menggunakan sistem cloud. Produk aplikasi SaaS memiliki karakteristik yang unik, salah satunya adalah memiliki layanan kustomisasi untuk memenuhi kebutuhan unik setiap pelanggan. Oleh karena itu, SaaS menjadi solusi yang cocok untuk perusahaan dari semua jenis dan ukuran termasuk usaha kecil dan menengah. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisa adakah pengaruh yang ditimbulkan dari proses customer involvement pada pengembangan aplikasi SaaS untuk masing masing pelanggan terhadap customer engagement, co-creation of service, satisfaction dan loyalty dengan dengan level of co-creation sebagai moderasi. Data dikumpulkan menggunakan questionnaire dari 200 pengguna aplikasi SaaS dan merupakan penentu keputusan dari provider SaaS yang dipilih kemudian dianalisis menggunakan structural equation modelling. Hasil dari analisis yang dilakukan menunjukan proses customer involvement pada pengembangan aplikasi SaaS mempunyai hubungan signifikan terhadap co-creation of service, satisfaction dan loyalty.......The use of software as a digital product has been shown to improve collectivity and efficiency. Artificial intelligence technology facilitates a variety of facets in business, making software products a vital necessity in people's lives. One product that is the core business of many companies is Software as a Service (SaaS). Software as a service (or SaaS) is a way of delivering applications over the Internet—as a service by using a cloud computing system. SaaS application products have a unique characteristic, it has customization services to meet customer’s unique needs. Hence, SaaS becomes a solution that is suitable for companies of all types and sizes including small and medium enterprises. The purpose of this research is to find out and analyze an effect of the customer involvement process on the development of SaaS applications for each customer on customer engagement, co-creation of service, satisfaction and loyalty with level of co-creation as moderation. Data were collected using a questionnaire from 200 users of the SaaS application who were the decision makers of the selected SaaS provider and then analyzed using structural equation modeling. The results of the analysis conducted show that the process of customer involvement in the development of SaaS applications has a significant relationship to co-creation of service, satisfaction and loyalty. "

"ABSTRACTThe software application industry nowadays enables organizations as wellas individuals to establish a new type of business model which is called Softwareas a Service also known as SaaS. This thesis is about a business plan ofestablishing a software production company or a startup which will be funded bythe founders of the company without external investors or any type of loan ordebt. The company will start by developing an online software projectmanagement tool which is designed to particularly help professional softwareproject managers as well as enterprises with similar functions. The business planincludes calculations and financial statements which will show that it is indeedfeasible to establish such a company with limited funding."