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"[ABSTRAKPerusahaan escalator dan elevator sebagai bagian industry jasa sedang berkembang terutama di Indonesia. Pertumbuhan ini diikuti pula dengan permintaan untuk penggantian spare part. PT. Berca Schindler Lifts sebagai salah satu perusahaan escalator dan elevator di Indonesia, menyediakan jasa penyediaan spare part setelah jasa penjualan. Untuk mengimbangi permintaan, PT. Berca Schindler Lifts diharuskan memiliki spare part management yang baik. Tesis ini akan membahas bagaimana PT. Berca Schindler Lifts melakukan spare part management yang terdiri atas segmentasi, forecasting, dan penentuan safety stock. Metode just-in-time dibahas pula untuk mengetahui bagaimana PT. Berca Schindler Lifts mengatur pengantaran tepat waktu yang dipakai sebagai daya saing terhadap kompetisi. Perbaikan yang diperlukan pun akan ditambahkan di tesis ini yang mengacu pada referensi-referensi akademis.

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ABSTRACTEscalator and elevator company as a service industry is growing especially in Indonesia. The growth of it is followed by the demand of spare part replacement. PT. Berca Schindler Lifts as one of escalator and elevator companies in Indonesia provides spare part provision in its after sales service. In order to balance with the demand, PT. Berca Schindler Lifts should have a well spare part management. This thesis will discuss how PT. Berca Schindler Lifts do their spare part management which consist of segmentation, forecasting, and safety stock determination. In addition, just-in-time method in how PT. Berca Schindler Lift manages on time delivery will also be learned in order to compete with its competitor. Necessary improvement is added into this thesis in refer to academic references., Escalator and elevator company as a service industry is growing especially in Indonesia. The growth of it is followed by the demand of spare part replacement. PT. Berca Schindler Lifts as one of escalator and elevator companies in Indonesia provides spare part provision in its after sales service. In order to balance with the demand, PT. Berca Schindler Lifts should have a well spare part management. This thesis will discuss how PT. Berca Schindler Lifts do their spare part management which consist of segmentation, forecasting, and safety stock determination. In addition, just-in-time method in how PT. Berca Schindler Lift manages on time delivery will also be learned in order to compete with its competitor. Necessary improvement is added into this thesis in refer to academic references.]"

"Pengelolaan persediaan suku cadang untuk kegiatan pemeliharaan peralatan menjadi halpenting bagi perusahaan terutama industri manufaktur. Ketidaktersediaan suku cadangmengakibatkan potensi terjadinya breakdown peralatan yang berdampak pada biaya ataswaktu henti peralatan. Sebaliknya, kelebihan persediaan mengakibatkan biayapenyimpanan yang cukup tinggi dan terjadinya dead stock material yang belumdimanfaatkan. Selain itu perusahaan harus mampu mengelola material persediaan agartetap terjaga kualitasnya sehingga siap digunakan kapanpun material dibutuhkan.Pengelolaan suku cadang melibatkan baik aspek pemeliharaan maupun aspek persediaankarena keduanya saling berhubungan. Dalam penelitian ini akan dibahas klasifikasiberdasarkan kedua aspek tersebut. Klasifikasi dibagi menjadi dua tahapan, yang pertamaadalah klasifikasi suku cadang berdasarkan fungsinya dalam suatu peralatan, dilanjutkandengan klasifikasi berdasarkan dampaknya terhadap produksi, health, safety, danenvironment menggunakan risk assessment matrix. Tahap kedua, klasifikasi multi kriteriamenggunakan Analytical Hierarchy Process (AHP) berdasarkan kriteria lead time, unitprice, probability of failure, dan availability of equipment. Kedua tahapan ini akandikombinasikan dalam decision diagram untuk mengetahui criticality level suku cadang.Metodologi ini dikembangkan di salah satu industri pengolahan minyak di Indonesia dandapat diimplementasikan sebagai langkah dalam menetapkan kebijakan persediaan. Hasilpenelitian menunjukkan, dengan pengembangan metodologi tersebut dapat diketahuitingkat kekritisan suku cadang sehingga dapat ditentukan prioritas penyediaannya digudang.

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Management of spare parts in maintenance activities is indispensable for companies. Theinsufficiency of spare part, resulting in equipment failures which has an impact on costs.Otherwise, inventory excess may result in high storage costs and dead stock of materials.The company should be able to manage the inventory level so that their quality ismaintained. Spare part management involves both maintenance and inventory aspectbecause they are interrelated. In this research, we determine how to classify spare partsconsidering these two aspects. This classification is divided into two parts; classificationbased on the function of spare parts and impact in terms of production, health, safety, &environment using risk assessment matrix; and multi-criteria classification usingAnalytical Hierarchy Process with the criteria of lead time, unit price, probability offailure, and availability of equipment. Then combined in decision diagram to determinethe criticality level of the spare part. The methodology was developed in the oil processingindustries in Indonesia and can be implemented as a step in establishing inventorymanagement policies. From the research, it is known that the development of themethodology can obtain the criticality level of spare parts so that the priority of supplycan be determined"

"ABSTRAKPT XYZadalah perusahaan yang bergerak di industri otomotif dan dikenal sebagai agen tunggal pemegang merk (ATPM) untuk merk kendaraan niaga kelas dunia asal negara Jermanserta memiliki jaringan dealerdiseluruh Indonesia. PT XYZsangat menaruh perhatian khusus dalam hal layanan purna jual terutama pada suku cadang kendaraannya. Pada industri otomotif terutama pada kendaraan niaga itu sendiri pengelolaan suku cadangmenjadi faktor penting keberhasilan penjualan unit kendaraan tersebut. Dari hal ketersediaan, penjualan, hingga pendistribusianke dealer-dealerseluruh Indonesia. Jumlahdata yang besardalam pengelolaannyamenyulitkan PT XYZdalammemproses analisis data dan juga membutuhkan waktu yang lama. Penelitian ini dilakukan untuk memberikan solusi pada permasalahan tersebut melalui implementasi datawarehousedan menggunakan business intelligencedalam membuat dashboard monitor. Pendekatan data warehousedigunakan adalah pendekatan Kimballyang dikemukakan oleh Kimballdan Ralph. Pengumpulan data didapatkan dari hasil observasi lapangan, dan wawancara dengan dengan narasumber dari unit kerja yang berkaitan dengan pengelolaan suku cadang di perusahaan.Hasil dari penelitian ini adalah implementasi data warehouseserta dashboardbusiness intelligenceyang dapat menjawab kebutuhan informasi dari PT XYZ.

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ABSTRACT

PT XYZis mainly distributor in the automotive industry aswell known as sole brand agent (ATPM) for a world class commercial vehiclesbrand from Germanyand has a dealer network throughout Indonesia. PT XYZis very particular in terms of after-sales services specifically for vehicle spare parts. In the automotive industry the most important thing in commercial vehicles is that sparepart managementis an important factor in the sale of the vehicle units. From things that are approved, sales prices, to distributors to dealers throughout Indonesia. The large volume of data makes it difficult for PT XYZto process data analysis and also requires a long time. This research was conducted to provide problem solution with implementation of data warehouses and using business intelligence tools to create dashboard monitors. The suggestion for the data warehouse as suggested by Kimball and Ralph. Data collection is obtained from the results of fieldobservations, and interviews with management from business unitrelated to management spare partsat the company.

The results of this study are the implementation of a data warehouse and business intelligence dashboard that can answer the information needs of PT XYZ.

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