Hasil Pencarian  ::  Simpan CSV :: Kembali

Abstrak :
Dari tahun 2014, kedai kopi spesialis menjadi tren di Jakarta. Penelitian ini menggunakan teori image congruity untuk menganalisis tren meminum kopi di Jakarta. Peneliti menganalisis pengaruh dari self-congruity dan functional congruity terhadap attitude dan repurchase intention dan pengaruh moderasi dari prior-knowledge mengenai kopi. Sampel terkumpul adalah 256 pelanggan Wisang Kopi di Jakarta Selatan dan 284 pelanggan Tanamera Coffee & Roastery di Jakarta Pusat. Structural Equation Modeling digunakan dalam riset. Dari hasil statistik, functional congruity adalah pendahulu dari attitude dan repurchase intention. Functional congruity memiliki efek lebih besar dalam mempengaruhi attitude di kelompok dengan prior-knowledge rendah dibandingkan kelompok dengan prior-knowledge tinggi. ......From 2014, the specialist coffee shops are trending in Jakarta. This study used image congruity theory to analyze the coffee-drinking trend in Jakarta. The researcher analyzed the influence of self-congruity and functional congruity on attitude and repurchase intention and the moderating effect of prior-knowledge on coffee. The collected sample is 256 Wisang Kopi customers in South Jakarta and 284 Tanamera Coffee & Roastery customers in Central Jakarta. Structural Equation Modeling was used in the research. The output showed functional congruity as antecedent of attitude and repurchase intention. Functional congruity has more impact on attitude on customers that obtained low prior-knowledge.

Abstrak :
Kebutuhan sarana transportasi umum merupakan kebutuhan masyarakat yang terus berkembang. Brand personality memainkan peran kunci dalam psikologi merek sehingga dapat membentuk identitas merek. Konsumen cendrung mengekspresikan citra diri mereka melalui kepribadian merek dalam mendorong keputusan pembelian. Berdasarkan teori kesesuaian dan analisis dari moda transportasi dibawah Jaklingko, penelitian ini mengungkapkan berbagai peran yang dimainkan oleh kepribadian merek dalam mendorong pilihannya. Khususnya, konsumen cendrung mengekspresikan self congruity melalui dimensi brand personality yang dikenal dengan aggressiveness dan emotionality, dan simplicity dan responsibility untuk mengevaluasi seberapa konsisten functional congruity yang dirasakan konsumen. Sampel penelitian ini terdiri atas 626 pengguna aktif Jaklingko di Indonesia sebagai responden dalam penelitian ini. Hipotesis dalam penelitian ini diuji dengan structural equation modeling-partial least squares (SEM-PLS). Hasil pengujian menunjukkan bahwa semua dimensi brand personality kecuali simplicity berpengaruh positif terhadap functional congruity dan self congruity. Hasil pengujian moderasi menunjukkan bahwa traveling purpose tidak memperkuat hubungan self congruity maupun functional congruity terhadap brand attitude. Penelitian ini menawarkan perusahaan pengembang jasa transportasi pemahaman yang lebih baik tentang dimensi brand personality yang berpengaruh terhadap persepsi konsumen atau memperkuat merek perusahaan dalam fungsinya sehingga dapat meningkatkan utilitas masing-masing dimensi. ......The need for public transportation is a community need that continues to grow. Brand personality plays a key role in brand psychology so that it can form brand identity. Consumers tend to express their self-image through brand personality in driving purchase decisions. Based on the theory of suitability and analysis of transportation modes under Jaklingko, this study reveals the various roles played by the brand personality in encouraging its choice. In particular, consumers tend to express self-congruity through brand personality dimensions known as aggressiveness and emotionality, and simplicity and responsibility to evaluate how consistent the functional congruity is perceived by consumers. The sample of this study consisted of 626 active users of Jaklingko in Indonesia as respondents in this study. The hypothesis in this study was tested with structural equation modeling-partial least squares (SEM-PLS). The test results show that all dimensions of brand personality except simplicity have a positive effect on functional congruity and self-congruity. The results of the moderation test show that traveling purpose does not strengthen the relationship between self-congruity and functional congruity with brand attitude. This study offers transportation service development companies a better understanding of the dimensions of brand personality that affect consumer perceptions or strengthen the company's brand in its function so as to increase the utility of each dimensi

Abstrak :
ABSTRACT
This study is intended to investigate the impact of brand trust, brand affect, self-image congruity, and functional congruity toward brand loyalty of coffee shop visitors. Participants were approached conveniently in several modern coffee shops in August-September 2014 in southern Jakarta. In total, there are four hypotheses to be tested using 200 usable valid questionnaires. As a result, three hypotheses were accepted - the links between brand trust and brand loyalty, self-image congruity and functional congruity, and functional congruity and brand loyalty. This study suggests an alternative model in order to have all hypotheses significant and positive. Brand affect and self-image congruity should not be directly linked to brand loyalty concurrently. Coffee shop managements should consider brand trust and functional congruity as two important factors in maintaining brand loyalty.

Abstrak :
Kopi memiliki efek berantai dalam membuka lapangan pekerjaan yang berdampak dalam perekonomian nasional. Hal ini bisa dilihat dari jumlah kedai kopi di Indonesia yang terus mengalami peningkatan, baik merek lokal maupun merek internasional. Dengan demikian, diperlukan strategi baru untuk membuat kedai kopi, khususnya merek lokal agar bisa bertahan di tengah industri kopi yang sangat kompetitif, sehingga penikmatnya boleh setia kepada merek-merek tertentu dan membuat keberlangsungan hidup merek kedai kopi semakin panjang. Untuk itu, penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi loyalitas konsumen melalui ciri-ciri kepribadian merek, kongruitas, dan kepercayaan merek pada industri kedai kopi lokal. Sampel yang digunakan berjumlah 328 responden dengan kriteria usia 18 tahun sampai 40 tahun dan telah mengunjungi salah satu di antara kedai kopi lokal (Djournal Coffee, Crematology, Filosofi Kopi, Kopi Kalyan, Anomali, One Fifteenth, dan Tanamera) minimal 3 kali dalam 6 bulan sejak kuesioner penelitian disebar, dan dianalisis menggunakan Structural Equation Modelling. Hasilnya menunjukkan bahwa kongruitas diri dan kongruitas fungsional memiliki pengaruh terhadap perilaku loyalitas konsumen, dengan pengaruh kongruitas diri yang paling besar. ......Coffee has a chain effect in creating jobs that have an impact on the national economy. This can be seen from the number of coffee shops in Indonesia which continues to increase, both local brands and international brands. Thus, a new strategy is needed to make the coffee shop, especially local brands, so that they can survive during a very competitive coffee industry so that consumers can be loyal to certain brands and make the life of the coffee shop even longer. Therefore, this study aims to determine the factors that influence consumer loyalty behaviour through brand personality traits, congruity, and customer satisfaction in the local coffee shop. The sample was 328 respondents with criteria aged 18 years to 40 years and had visited one of the local coffee shops (Djournal Coffee, Crematology, Filosofi Kopi, Kopi Kalyan, Anomali, One Fifteenth, dan Tanamera) at least 3 times in 6 months since the research questionnaire was distributed, and analyzed using Structural Equation Modeling. The empirical results, in this study a statistical test showed that consumers used their personality to select the brand coffee shops that match with the concept itself.