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"Hanya dalam waktu dua tahun sejak dinyatakan resmi Organisasi Kesehatan Dunia mengenai pandemi COVID-19, banyak perubahan dalam perilaku konsumen telah terjadi. Perubahan kebiasaan manusia yang paling signifikan adalah transformasi menuju kehidupan digital. Pandemi COVID-19 memaksa masyarakat menjalankan rutinitas sehari-hari melalui platform atau media seperti telepon atau internet. Alasan khusus dari keadaan ini adalah penyebaran kasus COVID-19 yang tercatat meningkat pesat (Our World in Data, 2022). Oleh karena itu, pemerintah di seluruh dunia mengatur peraturan untuk membatasi interaksi tatap muka secara ketat untuk mengurangi jumlahnya. Di sisi lain, manusia adalah makhluk sosial, yaitu hampir tidak mungkin hidup tanpa adanya kontak dengan manusia lain. Untuk mengatasi masalah ini, banyak organisasi mengandalkan penerapan teknologi digital untuk menghubungkan orang-orang tanpa melanggar pembatasan COVID-19. Di antara banyak generasi di seluruh dunia, Baby Boomers, yaitu generasi yang lahir antara tahun 1946 hingga 1964, diperkirakan akan menjadi pasar yang potensial karena diyakini akan tumbuh sebesar 0,4 miliar pada tahun 2030 (Organisasi Kesehatan Dunia, 2021). Namun karena generasi ini tidak lahir di era revolusi digital, mereka sering dianggap remeh sebagai target pasar produk-produk teknologi. Dengan usia di atas 50 tahun, Baby Boomers rentan terserang penyakit. Jenis penyakit yang mungkin dialami generasi Baby Boomer mungkin memerlukan kontak fisik dengan dokter. Ketika pandemi COVID-19 mengubah perilaku konsumen ke arah digital, keberadaan layanan kesehatan digital diharapkan dapat diandalkan dan bermanfaat karena dapat mengurangi biaya konsumen dalam memperoleh layanan kesehatan: transportasi atau konsultasi dokter secara langsung. Perilaku seperti ini diharapkan dapat mendorong konsumen untuk melakukan pemeriksaan mandiri sehingga dapat membantu dokter dalam melakukan diagnosis. Sebagai generasi yang lebih menyukai komunikasi tatap muka, layanan kesehatan digital dapat menimbulkan keraguan terhadap kredibilitas dan keakuratan yang mungkin tidak menarik minat generasi Baby Boomer.

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Within only two years since the official declaration from the World Health Organisation for the pandemic of COVID-19, multiple shifts in consumer behavior have been done. The most significant change in humans' habits is the transformation to digital life. The pandemic of COVID-19 forced the public to operate their daily routine through a platform or media such as the telephone or the internet. The particular reason for this circumstance is the spreading of COVID-19 cases was listed to increase rapidly (Our World in Data, 2022). Therefore, governments worldwide arranged regulations to limit face-to-face interaction strictly to reduce the number. On the other hand, humans are social creatures, i.e., it is almost impossible to live without having another human contact. To solve this problem, multiple organizations rely on the implementation of digital technology to connect people without violating the COVID-19 restriction. Among numerous generations around the world, Baby Boomers, people who were born between 1946 to 1964, are predicted to be a potential market since it is believed to grow by 0.4 billion in 2030 (World Health Organization, 2021). However, since this generation was not born in the digital revolution era, they are often underestimated as a target market for technology products. With age above 50 years old, Baby Boomers are prone to diseases. The type of illness that Baby Boomers could adopt might require doctors' physical contact. As the pandemic of COVID-19 shifts consumer behavior to digital, the existence of digital healthcare is expected to be reliable and beneficial since it could reduce consumers' cost in obtaining health services: transportation or in-person doctor consultation. This sort of behavior is hoped to encourage consumers to execute self-care examinations so that it could help doctors to diagnose. As a generation that prefers face-to-face communication, digital healthcare could generate doubts about credibility and accuracy that might not attract Baby Boomers' interest."

"ABSTRAKArus Penyebaran Informasi Dari Kota Ke Desa ( Suatu Analisa Penipisan Isi Informasi Dari Kota Ke Desa, Dengan Studi Kasus Di Desa Sepatan Dan Kohod, Kecamatan Sepatan, Kabupaten Tangerang, Jawa Barat ). Informasi merupakan suatu hal yang penting dalam kehidupan di daerah pedesaan, melalui skripsi ini penulis ingin mengetahui bagaimana proses penyebaran informasi dari kota ke desa berlangsung. Untuk itu penulis mencoba menganalisa bagaimana isi dari informasi yang disampaikan dari kota ke desa mengalami proses penipisan. Dari hasil penelitian diketahui dan dapat ditarik kesimpulan bahwa dalam proses penyebaran informasi dari kota ke desa telah terjadi gejala penipisan isi informasi. Bahkan informasi yang dikirim atau datang dari kota ke desa itu kurang dapat diserap oleh penduduk di desa karena kurang sesuai dengan kebutuhan langsung masyarakat desa tersebut."

"ABSTRAKPenelitian ini bertujuan untuk melihat bagaimana khalayak memaknai pesan atauwacana dari iklan televisi. Pertanyaan utama dari penelitian adalahbagaimanakhalayak memaknai fenomena iklan dengan tema ke-Indonesiaan tersebut danbagaimana kemudian khalayak mengartikan atau memaknai nasionalisme Indonesia.Penelitian menggunakan pendekatan kualitatif dengan wawancara mendalam sebagaimetode untuk mencari data primer. Hasil dari penelitian mengacu kepada teoritelevisual Stuart Hall bahwa analisis resepsi khalayak terbagi menjadi tiga posisipemaknaan, yaitu dominan-hegemonik, negosiasi, dan oposisi. Penelitian inimemiliki implikasi teoritis terhadap pemahaman nasionalisme di Indonesia, terutamadi kalangan generasi muda dan juga akan berguna bagi perkembangan industri terkaitdengan ke-Indonesiaan di kemudian hari.

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ABSTRACTThis research has a goal which is to see and understand how audiences interpret themessage of the advertisement in the television. The main question from thisresearch?s are how the audiences understand and interpret the phenomenon of theadvertisement that has an Indonesian theme in it, and also how the audiencesunderstand and interpret the Indonesian nationalisme. The research is usingqualitative approach by in-depth interviews as a method to find a primary data. Theresult of this research refers to Stuart Hall?s televisual theory that the audiencesreceptions analysis divide into three positions of meaning, which are dominanthegemonic,negotiated and opposition. This research has a theoritical implicationsfor the understanding of nationalism in Indonesia, especially among the youngergeneration and it also useful for the development of related industries withIndonesia?s nationalism in the future."

"This summary has been provided to allow managers and executives a rapid appreciation of the content of the article. Those with a particular interest in the topic covered may then read the article to take advantage of the more comprehensive description of the research undertaken and its results to get the full benefit of the material present. Customer satisfaction is crucial to the success of any business. A dissatisfied customer relates his or her bad experience with a service provider to, on average, between 10 and 20 other people. Service recovery - the action the service provider takes in response to poor service quality - must therefore be carried out effectively in order to pacify the dissatisfied customer and reduce the damage in the relationship. Researcher examines service recovery in Telkomsel' s customers. Analysis on 137 respondents have proved that service recoveries effect 3 perceived justice. They are procedural justice, interactional justice and distributive justice. Procedural justice makes the strongest contribution, while interactional justice contributes less. Moreover, customers who are satisfied with the service recovery are more likely to trust the firm, less likely to make harmftil comments about it to family and friends and, to a lesser extent, are more likely to be loyal and committed to the firm. Satisfied complainants show significantly higher ratings for trust, word of mouth and loyalty than their counterparts who are dissatisfied with the service recovery. Ordinary, satisfied customers are more likely to trust the firm and talk positively about it to family and friends than are the satisfied complainants. Dissatisfied complainants are less likely to trust the firm and more likely to criticize it to family and friends than are dissatisfied non-complainants, but there is no significant difference between dissatisfied complainants and dissatisfied non-complainants in their level of loyalty and WOM intentions to the firm. complainant jauh lebih tinggi dibandingkan dengan trust pada satisfied non-complainant. mi mengindikasikan adanya recovery paradox. Sementara WOM dan loyalty pada satisfied complainant dan satisfied non-complainant memiliki nilai yang tidak terlalu berbeda. Dari penelitian mi, penulis menilai dalam pandangan pelanggan Telkomsel bahwa service recovery berhasil jika awal dari dari tahap sistem tersebut (procedural justice) dilakukan dengan benar. Sementara penangan yang sangat baik pada pelaksanaan service recovery menjaga citra perusahaan dari dampak WOM negatif. Dan adanya indikasi recovery paradox, menunjukkan bahwa Telkomsel masih mempunyai peluang dalam peningkatan kepuasan konsumen. Pelayanan terhadap pelanggan yang komplain haruslah dipertahankan untuk membantu mengetahui kebutuhan pelanggan yang selalu berubah dan penilaian kinerja perusahaan selarna mi.

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This summary has been provided to allow managers and executives a rapid appreciation of the content of the article. Those with a particular interest in the topic covered may then read the article to take advantage of the more comprehensive description of the research undertaken and its results to get the full benefit of the material present. Customer satisfaction is crucial to the success of any business. A dissatisfied customer relates his or her bad experience with a service provider to, on average, between 10 and 20 other people. Service recovery - the action the service provider takes in response to poor service quality - must therefore be carried out effectively in order to pacify the dissatisfied customer and reduce the damage in the relationship. Researcher examines service recovery in Telkomsel' s customers. Analysis on 137 respondents have proved that service recoveries effect 3 perceived justice. They are procedural justice, interactional justice and distributive justice. Procedural justice makes the strongest contribution, while interactional justice contributes less. Moreover, customers who are satisfied with the service recovery are more likely to trust the firm, less likely to make harmftil comments about it to family and friends and, to a lesser extent, are more likely to be loyal and committed to the firm. Satisfied complainants show significantly higher ratings for trust, word of mouth and loyalty than their counterparts who are dissatisfied with the service recovery. Ordinary, satisfied customers are more likely to trust the firm and talk positively about it to family and friends than are the satisfied complainants. Dissatisfied complainants are less likely to trust the firm and more likely to criticize it to family and friends than are dissatisfied non-complainants, but there is no significant difference between dissatisfied complainants and dissatisfied non-complainants in their level of loyalty and WOM intentions to the firm. Researcher examines Telkomsel that service recovery should be done on the right way. It could be helped the others justice such as interactional justice and distributive justice run successfiully. The management of the procedure of service recovery and deployment of trained and skilled personnel to handle customer complaints are important to ensure satisfaction with the service recovery. On the other hand, good treatment on the service recovery is extremely maintained the company image from negative impact, such as WOM (Words of Mouth). Indicated recovery paradox showed that Telkomsel is still has the opportunity to improve customer satisfaction. Telkomsel should have a system to handle any kind of complaints. It is help Telkomsel to know customer's need well and Telkomsel performance be assessed."

"Tesis ini membahas tentang evaluasi opsi pengembangan LPG Plant untuk memaksimalkan revenue di Lapangan Gas ?X? sebagai produk tambahan selain komponen gas alam dan kondensat. Penelitian ini adalah bersifat simulasi berdasarkan data-data fasilitas dan informasi cadangan gas yang telah ada dengan metode simulasi LPG extraction, estimasi biaya konstruksi dan operasional dengan informasi akhir berupa penentuan kelayakan ekonomi secara keseluruhan.

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This tesis is discussing about evaluation development plan of LPG extraction plant to improve revenue in ?X? Field ? South Sumatera as additional product from the existing ones which are natural gas and condensate. The method of this research is simulation refer to data from existing facility and reservoir to be evaluated using software LPG extraction analysis, cost estimate related with construction and operational cost with final result about overall economic evaluation."