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"ABSTRAKSejumlah penelitian telah menunjukkan bahwa pengajaran adalah aktivitas yang kompleks. Untuk memberikan materi dengan baik, dibutuhkan beberapa strategi hebat. Namun, metode tersebut tidak dapat digeneralisasikan dan diterapkan pada semua jenis siswa. Meskipun didokumentasikan bahwa beberapa cara pengajaran telah berhasil meningkatkan kualitas sesi belajar mengajar, masih ada kesenjangan antara teori dan praktik. Memperkuat hubungan antara siswa dan guru datang sebagai salah satu dari beberapa cara untuk menciptakan pengajaran yang efektif. Dengan mengadakan Sharing Session, peneliti berusaha untuk melibatkan hubungan antara guru dan siswa. Memiliki 15 sampai 20 pertemuan di tiga kelas Bahasa Inggris Umum di Euro Management Indonesia, peneliti berharap dapat melihat keefektifan metode ini. Oleh karena itu, makalah penelitian ini menganalisis dampak Sharing Session dalam membuat kedekatan antara guru dan peserta didik dengan memunculkan pengamatan peneliti di lapangan. Temuan penelitian ini menunjukkan bahwa kelas yang melakukan sharing session di setiap pertemuan memiliki hubungan yang lebih positif daripada dua kelas lainnya. Akhirnya, beberapa saran dan beberapa rekomendasi mengenai penelitian masa depan di bidang ini telah disampaikan. Kata kunci: Sharing Session. Hubungan Guru - Siswa. Bahasa Inggris sebagai Bahasa Asing.

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ABSTRACTAbstractNumerous studies have shown that teaching is a complex activity. To deliver the material at its best needs some great strategies. However, those methods cannot be generalized and applied to all kinds of students. Although it is documented that several ways of teaching have succeed to improve the quality of teaching and learning session, there is still a gap between theory and practice. Strengthening the relationship between students and teachers come as one of the several ways to create effective teaching. By having Sharing Session, the researcher strives to engage the relationship between teacher and students. Having 15 to 20 meetings in three General English classes in Euro Management Indonesia, researcher hopes to see the effectiveness of this method. Therefore, this research paper analyses the impact of sharing session in making a closeness between teacher and learners by eliciting observations of researchers in the field. The finding of this research shows that the class that do sharing session in every meeting has more positive rapport than the other two classes. Finally, several suggestions and some recommendations regarding future research in this area have been highlighted.Key words Sharing Session. Teacher ndash Student Rapport. English as Foreign Language."

"[ABSTRAKbrPenelitian ini menguji pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty, serta bagaimana rapport memediasi pengaruh tersebut. Penelitian ini menggunakan konteks personal service, yaitu penata rambut, dengan menggunakan 130 sampel. Penelitian ini terdiri dari dua studi. Studi 1 menguji model penelitian pada responden yang menggunakan penata rambut yang sama setiap kali menggunakan jasa penata rambut, sedangkan studi 2 menguji model penelitian pada responden yang menggunakan penata rambut yang berbeda-beda. Model penelitian diuji dengan menggunakan teknik analisis Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian ini menunjukkan bahwa employee emotional competence tidak berpengaruh secara langsung terhadap satisfaction dan loyalty, tetapi melalui mediasi rapport.;This research examined the effect of perceived employee emotional competence on customer satisfaction and loyalty, and how rapport mediates these effects. This research uses the context of personal service, hairstylist, using 130 samples. This research consists of two studies. Study 1 tested the research model on respondents who use the same hairstylist each time using the service of hairstylist, while Study 2 tested the research model on respondents who use different hairstylists each time using the service. The model was tested by using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. This research showed that employee emotional competence do not effect satisfaction and loyalty directly, but through the mediation of rapport.;This research examined the effect of perceived employee emotional competence on customer satisfaction and loyalty, and how rapport mediates these effects. This research uses the context of personal service, hairstylist, using 130 samples. This research consists of two studies. Study 1 tested the research model on respondents who use the same hairstylist each time using the service of hairstylist, while Study 2 tested the research model on respondents who use different hairstylists each time using the service. The model was tested by using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. This research showed that employee emotional competence do not effect satisfaction and loyalty directly, but through the mediation of rapport.;This research examined the effect of perceived employee emotional competence on customer satisfaction and loyalty, and how rapport mediates these effects. This research uses the context of personal service, hairstylist, using 130 samples. This research consists of two studies. Study 1 tested the research model on respondents who use the same hairstylist each time using the service of hairstylist, while Study 2 tested the research model on respondents who use different hairstylists each time using the service. The model was tested by using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. This research showed that employee emotional competence do not effect satisfaction and loyalty directly, but through the mediation of rapport., This research examined the effect of perceived employee emotional competence on customer satisfaction and loyalty, and how rapport mediates these effects. This research uses the context of personal service, hairstylist, using 130 samples. This research consists of two studies. Study 1 tested the research model on respondents who use the same hairstylist each time using the service of hairstylist, while Study 2 tested the research model on respondents who use different hairstylists each time using the service. The model was tested by using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. This research showed that employee emotional competence do not effect satisfaction and loyalty directly, but through the mediation of rapport.]"

"ABSTRAKPenelitian ini didasarkan pada pentingnya pengoptimalan pengelolaan Tahanan di Rutan BNN untuk mendukung demand reduction dan supply reduction, karena walaupun telah banyak tersangka yang ditahan dan barang bukti yang disita oleh BNN, peredaran gelap narkotika di Indonesia malah meluas. Penelitian ini menggunakan metode kualitatif dengan metode observasi dan wawancara mendalam terhadap 7 orang tahanan di Rutan BNN Pusat dengan beberapa kategori khusus dan berbagai peran dalam organized crime. Dari penelitian ini diketahui bahwa tahanan yang memiliki riwayat penyalahgunaan narkotika memiliki variasi tahapan perubahan, yakni di fase prekontemplasi, kontemplasi, preparasi. Penting dilakukan intervensi agar mereka dapat mempertahankan kondisi abstinen selama di Rutan BNN. Rapport building yang terbina secara alamiah antara peneliti dengan tahanan membuat komunikasi lebih mudah dan tahanan lebih terbuka sehingga meningkatkan akurasi hasil asesmen dan bercerita tentang informasi penting yang tidak disampaikan pada penyidik. Rapport building juga bisa menjadi teknik yang efektif dalam investigasi anggota OC yang memiliki aturan tutup mulut. Apabila selama berada di rutan BNN tidak dilakukan pengelolaan tahanan dengan hati-hati, berpotensi membesarnya supply dan menjadi embrio terciptanya jaringan baru di Rutan. Kelompok yang melakukan kejahatan ringan seperti pemakai, kurir dapat direkrut oleh bandar atau hirarki di atasnya sehingga ikut masuk dalam drug-crime chain.

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ABSTRACTThis research is based on the urgently needed of BNN s detainee optimazation in supporting demand reduction and supply reduction. Despite of many suspect has been arrested and many evidence has been seized by BNN, the drugs abuse still growing. This research use qualitative in depth interview and observation on 7 BNN s detainee with some special qualification and role within organized crime. It has been discovered that detainee with drug use records, has various stages of change, precontemplation stage, contemplation stage, preparation stage. Intervention is urgently needed for maintenance abstinen condition as long as in the detained. Natural rapport building between researcher and detainee, make easier communication and they more opened so assesment s accuration can be increased and they tell more important information that can t be found by investigator. Rapport buliding could become effective investigation techniques for OC member with strict no talking rules. If detainee management is not proper as long as ini the detained periode, it would create new network. The low level law offence like drug user, couririer might be recruit by high rank drug dealer and become drug crime chain."

"Peningkatan transaksi pembelian pada e-commerce di Indonesia menjadi salah satu tren dalam satu tahun terakhir. Terdapat fakta bahwa pada saat konsumen ingin membeli suatu barang secara daring, hal pertama yang kebanyakan konsumen lakukan yakni menggunakan fitur chat yang tersedia untuk menanyakan beberapa hal kepada agen atau karyawan customer service. Tujuan dari penelitian ini untuk melihat pengaruh emoji terhadap customer-employee rapport yang dimediasi oleh afek positif pada konsumen milenial e-commerce di Indonesia. Metode eksperimen dengan desain two-treatment within-subject menggunakan vignette gambar sebagai stimulus digunakan dalam penelitian ini. Customer-employee rapport diukur menggunakan Customer-Employee Rapport Scale (Gremler & Gwinner, 2000) dan afek positif diukur dengan menggunakan item afek positif dari PANAS (Watson et al., 1988). Jumlah partisipan yang diikutsertakan sebanyak 286 konsumen pengguna aplikasi e-commerce di Indonesia dengan rentang usia 18-35 tahun. Hasil penelitian menunjukkan bahwa emoji dapat memengaruhi customer-employee rapport (t(285) = 14,743, p < 0,001, 95% CI = 5,58 hingga 7,29, d = 0,872) dan afek positif dinilai mampu memediasi pengaruh emoji terhadap customer-employee rapport (R2adjusted = 0,495, F(2, 283) = 140,755, B = 3,475, t(283) = 9,739, p < 0,001). Dapat disimpulkan bahwa penggunaan emoji pada fitur chat cenderung menghasilkan dampak positif berupa peningkatan afek positif yang dapat memperkuat persepsi menyenangkan konsumen atas pertemuan saat bertransaksi secara daring. Perusahaan dapat mempertimbangkan penggunaan emoji saat melayani konsumen melalui fitur chat untuk meningkatkan emosi positif konsumen yang akhirnya akan meningkatkan pengalaman menyenangkan konsumen terhadap pertemuan transaksi yang terjadi secara daring.

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The increase in purchase transactions in e-commerce in Indonesia has become one of the trends in the last year. There is a fact that when consumers want to buy an item online, the first thing most consumers do is using the available chat feature to ask a few things to agents or customer service employees. The purpose of this study is to examine the effect of emoji on customer-employee rapport mediated by positive affect on millennial consumers of e-commerce in Indonesia. The experimental method with a two-treatment within-subject design using image vignette as a stimulus is used in this study. Customer-employee rapport was measured using the Customer-Employee Rapport Scale (Gremler & Gwinner, 2000) and positive affect was measured using the positive affect item from PANAS (Watson et al., 1988). The number of participants included were 286 participants of e-commerce application users in Indonesia with an age range of 18-35 years. The results showed that emoji could affect the customer- employee rapport (t(285) = 14,743, p < 0,001, 95% CI = 5,58 to 7,29, d = 0,872) and positive affect is considered to be able to mediate the effect of emoji on customer- employee rapport (R2adjusted = 0,495, F(2, 283) = 140,755, B = 3,475, t(283) = 9,739, p < 0,001). It can be concluded that the use of emoji tends to generate a positive impact such as an increase in positive affect that can strengthen consumers' pleasant perceptions of the encounter during an online transaction. Companies can consider using emoji when serving consumers through the chat feature to increase consumers’ positive emotions which will ultimately increase consumers' enjoyable experience of online transaction encounter."