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"[ABSTRAKKLM merupakan maskapai milik Belanda yang telah beroperasi sejak tahun 1919. KLM dinobatkan sebagai maskapai tertua di dunia. Dalam meningkatkan pelayanannya, KLM mengeluarkan 35 video iklan dengan tema #happytohelp. Dengan menggunakan metode kualitatif, pada jurnal ini akan dibahas mengenai SPEAKING, ragam bahasa formal, dan fungsi alih kode tiga iklan berbahasa Belanda dengan tema #happytohelp. Kesimpulan dari penelitian ini menunjukkan bahwa iklan KLM dengan tema #happytohelp memiliki ciri yangsama dalam tiap komponen SPEAKING, ragam bahasa yang digunakan adalah ragam bahasa usaha dan santai, dan alih kode dalam tulisan ini memiliki fungsi ekspresif dan metalinguistis

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ABSTRACTKLM is a Dutch airline company, operating since 1919. KLM has been named as the oldest airline in the world. In improving it?s services, KLM made 35 advertisements with the #happytohelp topic. Using the qualitative method, this paper tends to give description of three KLM advertisements based on the SPEAKING, formality level of the language variation and code switching theory. The conclusion of this paper is that the three KLM advertisements with #happytohelp topic have the same features and characteristics of the components in SPEAKING. The usage of the formal and informal language variation are both found in the three KLM advertisements. Furthermore the functions of the usage of the code switching are of expressive and metalinguistic function., KLM is a Dutch airline company, operating since 1919. KLM has been named as the oldest airline in the world. In improving it’s services, KLM made 35 advertisements with the #happytohelp topic. Using the qualitative method, this paper tends to give description of three KLM advertisements based on the SPEAKING, formality level of the language variation and code switching theory. The conclusion of this paper is that the three KLM advertisements with #happytohelp topic have the same features and characteristics of the components in SPEAKING. The usage of the formal and informal language variation are both found in the three KLM advertisements. Furthermore the functions of the usage of the code switching are of expressive and metalinguistic function.]"

"Format iklan video di internet yang sedang popular saat ini adalah pre-roll video advertising, yang marak digunakan melalui situs YouTube, dalam bentuk dapat dihindari maupun tidak. Format iklan ini dikategorikan sebagai iklan intrusif yang dapat menimbulkan kejengkelan khalayak. Penelitian ini bertujuan untuk memetakan pendapat dan sikap khayalak terhadap penggunaan pre-roll video adversiting yang dilakukan dengan menggunakan metode analisis isi pada tweet. Peneliti mengumpulkan 839 tweet yang mengandung kata kunci di periode satu bulan. Analisa isi menunjukkan hasil bahwa mayoritas pengguna membangun sikap negatif terhadap bentuk iklan ini. Kemudian, dilakukan wawancara mendalam yang menemukan adanya faktor-faktor seperti eksekusi, konten, dan interaksi dua arah yang dapat mengurangi rasa terganggu dan sikap menghindar.

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One popular format of online video advertising is pre-roll video advertising which now recurrently used in YouTube site, both in skippable and non-skippable forms. This form of advertising can be categorized as intrusive and could cause irritation and advertising avoidance behavior. This research aims to portray consumers’ opinion toward the using of pre-roll video advertising by utilizing content analysis method in analyzing tweets. Researcher gathers 839 tweets that contains the keywords within one month period. The findings show that majority of digital users have negative attitudes toward pre-roll video advertising. Subsequently, the study utilizes in-depth interviews which finds several factors, including: execution, content, and interactivity that could reduce irritation and advertising avoidance."

"ABSTRAKPenelitian ini bertujuan untuk mengetahui daya tarik iklan yang paling efektif pada iklan e-commerce berbasis video, khususnya pada media Youtube. Daya tarik iklan yang dibandingkan pada penelitian ini adalah daya tarik rasional, emosi takut, dan humor. Daya Tarik rasional menekankan pada fitur atau keunggulan produk, emosi takut mengekspresikan ancaman yang dapat muncul, dan humor memberikan penonton mood positif. Efektifitas iklan umumnya diukur melalui memori dan sikap pada iklan. Memori diukur secara implisit dan eksplisit agar pengaruh daya tarik iklan terhadap memori bisa dilihat secara utuh. Penelitian ini adalah penelitian eksperimen dengan desain single-factor multiple-group design. Partisipan adalah 106 mahasiswa Universitas Indonesia dari berbagai fakultas. Hasil penelitian menunjukkan bahwa daya tarik iklan emosi takut menghasilkan skor memori implisit (M = 0,4061; SD = 0,154) dan sikap pada iklan (M = 3,882; SD = 0,185) yang signifikan lebih tinggi dibandingkan daya tarik iklan humor dan rasional. Sedangkan daya tarik iklan humor merupaka satu-satunya daya tarik yang secara signifikan mampu mempengaruhi memori eksplisit β = 0,125, p<0,05. Oleh karena itu, dapat disimpulkan bahwa daya tarik iklan emosi takut mampu mempersuasi konsumen dan mempengaruhi memori tidak sadar mereka. Sedangkan daya tarik humor baik digunakan untuk mempertahankan konsumen yang sudah setia pada produk tersebut.

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ABSTRACTIn this study, authors want to find out the effect of advertising appeal on e-commerce video advertising, especially at Youtube. There are three appeals that will be compared, such as rational appeal, fear appeal, and humor appeal. Rational appeal emphasized on features or benefits of the product, fear appeal expressed threat that can happen, and humor appeal give positive mood to people. Usually, ad effectivity measured by memory and attitude to the ad. Memory measured with implicit and explicit measurement so the effect of advertising appeal to memory could be seen as a whole. This research is an experiment with single-factor multiple-group design. Participants were 106 students from various faculty in University of Indonesia. Results show that fear appeal generate score significantly higher for implicit memory (M = 0,4061; SD = 0,154) and ad attitude (M = 3,882; SD = 0,185) compared to rational appeal and humor appeal. Meanwhile, humor appeal was the only appeal signifanctly effect explicit memory β = 0,125, p<0,05. Therefore, it can be concluded that fear appeal have the ability to persuade consumer and influence their unconscious memory. Whilst, humor appeal can be used for retain consumer that already loyal to the product or brand."