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Denpasar: Departemen Pendidikan dan Kebudayaan, 1986
499.221 8 KEM
Buku Teks  Universitas Indonesia Library
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Tri Harjanto
Semarang: Pustaka Rumpun Pena, 2011
658.8 TRI m
Buku Teks  Universitas Indonesia Library
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Hanny Harjulianti
Abstrak :
Latar belakang: Para tenaga kerja yang terpajan debu kaca mempunyai risiko menderita gangguan fungsi paru restriktif. Oleh karena itu penelitian ini dilakukan untuk mengidentifikasi faktor-faktor risiko yang mempertinggi maupun yang memperkecil risiko gangguan fungsi paru restriktif yang terjadi di PT M. Metode: Penelitian dilakukan di PT M Cikarang terhadap 412 tenaga kerjanya yang datang pada 3 minggu pertama (10 April-28 April 2000) melakukan tes tahunan spirometri. Alat yang digunakan adalah spirometer Autospiro AS-505 merk Minato buatan Jepang. Karakteristik subyek yang diteliti adalah umur, bagian, lama kerja, riwayat penyakit, riwayat merokok, riwayat olah raga dan riwayat pajanan zat yang terdapat di dalam maupun di luar lingkungan kerja. Hasil: Proporsi restriktif terbesar terdapat pada subyek yang bekerja di bagian cutting line (86,8%). Relatif terhadap subyek yang mempunyai indeks massa tubuh (EMT) yang normal, subyek yang mempunyai IMT kekurangan berat badan (BB) tingkat berat dan kekurangan BB tingkat ringan mempunyai risiko menderita gangguan fungsi paru restriktif masing-masing sebanyak 11,1 kali dan 2,2 kali lipat lebih besar (Rasio odds suaian 11,9; 95% CI: 3,12-45,70 dan rasio odds suaian 2,3; 95% CI: 1,16-4,86). Pada subyek dengan riwayat pajanan insektisida 1,7 kali lipat lebih besar (rasio odds suaian 1,7; 95% CI: 0,99-2,91; P- 0,050).Disamping itu subyek yang berpendidikan sekolah dasar dibandingkan subyek yang berpendidikan perguruan tinggi (PT) mempunyai risiko 8,3 kali lipat lebih besar namun tidak signifikan secara statistik. Kesimpulan: Subyek di bagian cutting line, yang berpendidikan sekolah dasar, yang masih batuk, mempunyai IMT kurang dan subyek dengan riwayat pajanan insektisida perlu mendapat perhatian khusus. ......Background: Workers who are highly exposed to glass dust in glass manufacturing company experienced high risk of suffering restrictive lung disorders. On that basis this study is conducted to identify risk factors that increase or decrease restrictive lung disorders occurrence. Methods: This study was performed at PT M on 412 employees who arrived in the first three weeks to undergo spirometry test. Equipment to run the test was Minato Autospiro AS-505 made in Japan. This research was designed based on employee?s criteria such as age, labor division, duration of work, experience of previous sickness, smoking and sport habits, chemical contaminated experience inside and outside the working environment. Results: The biggest proportion of restrictive lung disorders was among subjects working in the cutting line division (86,8%). Subjects who had body mass index (BMI) categorized as light and heavy grade of abnormality, had increased risk of 11, 1 and 2, 2 times than normal BMI subjects. Otherwise subjects who had primary school education facing restrictive lung disorders of 8, 3 times greater than those who had university education. Subjects exposed to insecticide had 1, 7 times increased risk of restrictive lung disorders. Conclusion: Subjects in cutting line division with primary school education, coughing and having BMI abnormality and who had insecticide exposure experience required to have serious attention in order to minimize the risk of restrictive lung disorders.
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2000
T2353
UI - Tesis Membership  Universitas Indonesia Library
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Yuniar Sukmawati
Abstrak :
LATAR BELAKANG: Di Indonesia faktor yang mempengaruhi terkendalinya gejala putus opiat belum diketahui. Dengan mengetahui faktor-faktor tersebut dapat dipakai untuk prognostik terkendalinya gejala putus opiat, oleh karena itu perlu dilakukan penelitian hal tersebut. METODE: Penelitian kohor historikal pasien ketergantungan opiat yang dirawat inap di RS Ketergantungan Obat 1 Januari 2000-31 Desmber 2001. Semua pasien wanita (60 orang) yang memenuhi kriteria inklusi diambil, dan pasien laki-laki diambil 130 secara sistematik dari 914 pasien laki-laki yang masuk kriteria inklusi. Analisis data dengan survival analysis menggunakan cox proportional hazard untuk mencari perhitungan pengendalian gejala putus opiat. HASIL: Waktu yang diperlukan untuk terkendalinya gejala putus opiat antara 3 - 16 hari dengan rata-rata 9 hari. Umur terbanyak 21-30 tahun dengan rata-rata 23 tahun. Umur termuda pertama kali menyalahgunakan opiat adalah 12 tahun, lama penyalahgunaan antara 6 bulan sampai 15 tahun, cara pakai sebagian besar (88,4%) menggunakan jarum suntik. Kebanyakan adalah pengangguran (54,2%). Faktor pemberian terapi tidak bermakna secara statistik dalam pengendalian gejala putus opiat. Gender laki-laki lebih mudah terkendali 1,71 kali dibanding gender perempuan (CI 95% 1,17; 2,49; p O,006). KESIMPULAN: Perempuan lebih susah dikendalikan gejala putus opiatnya, oleh karena itu memerlukan perhatian lebih banyak dibandingkan gender laki-laki.
Gender and Risk That Can Handle Opiate Withdrawal Syndrome for Opiate DependencyBACKGROUND: Factors can influence opiate withdrawal syndrome in Indonesia there is no detail data. With the most important factor, could be better to manage them especially when they are being hospitalized. METHODS: Cohort historical study about opiate dependence patients who are being hospitalized in Drug Dependence Hospital Jakarta from January 1st 2000 to December 31st 2001. All the women include in criteria as a sample (60 patients), and 130 male patients as a sample with systematic sampling from 914 patients can include in criteria. Data analysis with the survival analysis, using cox proportional hazard to find number of controlled opiate withdrawal syndrome. RESULTS: The opiate withdrawal syndrome can be controlled in 3 - 16 days and 9 days in average. The range of age is 2151 to 30 years old and 23 years old in average. The youngest age using opiate is 12 years old. The length of abuse is between 6 month to 15 years, using needle is 88,4 %, mostly is jobless (54,2%). Treatment factor is not significant statistically. Men is easier to control, it's about 1,71 times than women (CI 95 % 1,71;2,49, p = 0,006) CONCLUSIONS: Women need more attention to get at the best results opiate withdrawal syndrome.
Jakarta: Program Pascasarjana Universitas Indonesia, 2002
T7055
UI - Tesis Membership  Universitas Indonesia Library
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Rr. Sulistyawati
Abstrak :
The Usage of Hakka Chinese-Language at Singkawang West Kalimantan : A study towards Hakka Chinese-Language and Indonesian LanguageFocus of this sociolinguistic study is the usage of Hakka language at Singkawang, pointed out to the backgorund factors that resulting the language as daily language of Chinese ethnic bilingual society. At the local area, Hakka language is well known as Khek language, and the people also named themselves as Khek people. This ethnic group is already lived in Singkawang city by century, even, according to history they're already lived there since XVI century. Study towards the usage of language by Chinese bilingual, is being carried out by utilizing 'ranah' concept which first popularized by Fishman, covering the usage of language in family, education, working, goverment, neighbourhood, trade, and religious ranah. Things that need to be pointed out are: Do bilingual Chinese ethnic always use Hakka Chinese-language, more often talks in Chinese language, both use Chinese and Indonesia Ianguage in the same proportion, more often talks in Indonesia language or always use Indonesian language to communicate each other. Other factors that being considered as mind-influencing factor in choosing the language are sex, age, level of education, permanent-living time and homogeneity. Sex is divided into male and female; age is divided into less than 30 and more than 30. Level education can be broke down into Elementary, High School, and University level. Permanent-living time is seen from the time they start to live in the city, which is divided into two times : before aculturation process promoted by government in 1977 and after 1977. Homogenity covered the surrounding neighbourhood of Chinese ethnic group, do they all hang out with Chinese ethnic, Chinese friends are more than Indonesian, amount of Chinese friends are in equal with Indonesian, Chinese friends are lesser than Indonesian or all their friends are Indonesian? According to the study, the usage of Hakka Chinese-language and Indonesian language by Singkawang Chinese bilingual is generated by : 1. The level of education (higher/lower) 2. Permanent living time in the city 3. Homogenity If the Hakka Chinese ethnic bilingual person only enjoyed elementary-level education, living in the city before year 1977 and always get together with Chinese ethnic group, so he has a tendency to speak in Chinese rather than in Indonesia language, and vice versa. Those facts are being gathered from the questionnaire, interview and undercover observation data, which the result is being calculated qualitatively by using T. Student on level of confidence 95%.
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2000
T-Pdf
UI - Tesis Membership  Universitas Indonesia Library
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Tobing, Tiurma L.
Abstrak :
Penciptaan arsip dinamis (rekod) dalam kegiatan Pemerintah Propinsi DKI Jakarta cukup banyak jumlahnya Organisasi kearsipan Pemerintah Propinsi DKI diatur dalam Satminkal yang merupakan pusat kegiatan administrasi Pemerintah DKI Jakarta Di seluruh DKI terdapat 452 Satminkal besar atau kecil. Sebagai contoh Satminkal yang besar adalah Biro Umum yang menangani persuratan di dalam lingkungan kegiatan Sekretaris Daerab Pemerintah Propinsi DKI. Penerimaan surat tiap harinya pada setiap Satminkal tersantung kepada lugs tidaknya kegiatan Saiminkal tersebut dan wewenang dari unit kerja Sebagai eontoh Satminkal di bawah Sekretaris Daereh Propinsi yang terpusat kepada Biro Umum setup harinya menerima surat masuk sejumlah lebih dari 100 surat, sedangkan Satminkal Kotamadya Jakarta Pusat dengan Induk Tata Usaha (ITU) berada pada bagian umum setiap harinya menerima antara 50 sampai 100 surat Dengan jumlah Satminkal di DKI sebanyak 452, dapat dibayangkan berapa jumlah surat masuk setiap harinya. Kondisi ini membuat kegiatan administrasi memerlukan kegiatan penyusutan arsip dinamis (rekod) yang disimpan baik di ITU maupun di Cabang Tata Usaha (CTU). Kegiatan penyusutan arsip dinamis (rekod) telah diatur dalam PP No.34 Tahun 1979 yang kemudian diambil alih dan diperjelas oleh Pemerintah Propinsi DKI Jakarta dengan Keputuean Gubernur Propinsi DKI Jakarta No.100 Tahun 1994 tentang "Daftar Jadwal Retensi Arsip". Tesis ini mengadakan penelitian tentang bagaimana "Daftar Jadwal Retensi Arsip tahun 1994" dimanfaatkan dalam kegiatan administrasi DKI. Hasil analisa atau kuesioner yang diedarkan, memperlihatkan bahwa pemanfaatan "Daftar Jadwal Retensi Arsip DKI Tahun 1994" belum sepenuhnva dilaksanakan oleh seluruh karyawan khususnya pelaksana kearsipan di lingkungan Pemerintah Propinsi DKI Jakarta. Bahwa retensi, penyusutan, pemindahan dan pemusnahan arsip dinamis (rekod) memang sudah berjalan tetapi kegiatan ini merupakan hasil pengenalan karyawan semi petunjuk dari atasan kepada staf dan dilaksanakan menurut suatu rutinitas sehari-hari. Karena itu penulis mengusulkan agar pembinaan terhadap karyawan dan pejabal yang langsung menangani kearsipan perlu diperkenalkan kepada "Daftar Jadwal Retensi Arsip DKI Tahun 1994" meskipun menurut pendapat dari beberapa orang pejabat dan pelaksana kearsipan "Daftar Jadwal Retensi" itu masih memerlukan revisi.
The volume of public records produced in the DKI Jakarta Province tivities is quite well in numbered. The DKI archival organization was administrated in Satminkal (Satuan Adininistrasi Pangkat) which became the central administative activities of DKI Jakarta Governement. There are 452 Satminkal. either big or small in DKI Jakarta. As on example, one of the biggest Satminkal is "Biro Umum (Public Bureau) that manages the correspondense in the whole secretarial activities of DKI Province. The daily papers acceptance in each Satminkal depends on the extent of eat-h Satminkal activities and based on the remt authority. As an Province Secretariate which is centralized on Biro Umum, accepts more than 100 letters everyday; whereas the Satminkal of the central Jakarta regency with Induk Tata Usaha on Bagian Umum receives 50 to 100 papers. With the number of 452 Satminkal in DKI Province we can imagine how many letters are received everyday. This condition makes the administrative activities need record disposition which are stored in ITU as wel as in CTU. The record disposition activities had been arranged on Peraturan Pemerintah Nomor 34 Tahun 1979, later taken over and clarified by the DKI Government by the "Keputusan Gubernur I]KI Nomor 144, Tahun 1994 concerning the "Daftar Jadwal Retensi Arsip tahun 1994". a theori was based on a research to get an answer how for the "Daftar Jadwal Retensi Arsip Tahun 1994" was implemented in DKI Jakarta Administrative activities especially the Personnel Recordn. The result of the analizes based on the questioners given, show us that the use of "Daftar Jadwal Retensi Arsip Tahun 1994" hadn't been fall carried out by the staff: especially the archival staff within the DK1 Province Government. The record retensi disposition and destruction had been accomplished though they were done as an routine in accordance with the manager instruction to the staff Therefore it is suggested to provide or arrange training relating to records management to them, the archive staff and the archival leaders. If the "Daftar Jadwal Retensi Arsip Tahun 1994" is still to be used as a code of ethies for disposition records of DK1 Province Government archieves, it must be acknowledge to the staff the archivists, the archival leader, the managers, the users in the whole provinciee of DKI Jakarta. The importance thing to be noticed by the DKI Government is the "Cap Retensi" which should be placed on each letter received. In the Archival General regulation, the disposition records must be done bundle per bundle instead of peace per peace, based on the records retensi schedules and controls or records disposition. Because of it, each letter accepted must be place in one care and together with the unit, reduced.
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2002
T9136
UI - Tesis Membership  Universitas Indonesia Library
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Margaretha Winarti
Abstrak :
Latar belakang. Gedung-gedung perkantoran bertingkat umumnya dilengkapi dengan sistim sirkulasi udara/pendingin secara buatan (air conditioning/AC) untuk menciptakan kondisi lingkungan kerja yang nyaman. Penurunan kualitas udara di dalam gedung, akan menimbulkan gejala-gejala Sindrom Gedung Sakit (SGS). Nyeri kepala SGS (NK SGS) adalah salah satu dari gejala-gejala SGS. Oleh karena itu perlu dikaji mengapa masih terdapat faktor-faktor risiko terhadap timbulnya NK SGS. Metode. Desain penelitian adalah studi kasus kontrol yang dilakukan di perkantoran PT "D" di Jakarta. Kasus adalah subjek dengan NK SGS, dan kontrol adalah subjek tanpa keluhan NK SGS. Kasus dan kontrol diidentifikasi melalui survei terhadap saluruh pekerja PT "D" pada bulan Mei sampai dengan Agustus 2002. Hasil. Subjek penelitian berjumlah 240 orang, dan yang menderita NK SGS sebanyak 36 orang (prevalensi NK SGS sebesar 15%). Faktor-faktor risiko yang mempengaruhi timbulnya NK SGS adalah kecepatan gerakan udara, gender, dan kebiasaan kadang-kadang sarapan. Bila dibandingkan dengan kecepatan gerakan udara yang normal, maka kecepatan gerakan udara yang cepat memperkecil risiko timbulnya NK SGS sebesar 0,43 kali (OR suaian = 0,43; 95% CI: 0,19-0,95). Bila dibandingkan dengan pekerja laki-laki, pekerja perempuan mempunyai risiko NK SGS hampir 3 kali lipat lebih besar (OR suaian = 2,96; 95% CI: 1,29-6,75). Pekerja dengan kebiasaan kadang-kadang sarapan, mempunyai risiko terkena NK SGS lebih kecil dibandingkan dengan yang biasa sarapan (OR suaian = 0,27; 95%C1: 0,10-0,96). Faktor suhu, kelembaban dan kebiasaan merokok, tidak terbukti berkaitan dengan NK SGS. Kesimpulan. Kecepatan gerakan udara yang lambat dan gender perempuan memperbesar risiko NK SGS. Oleh karena itu perlu menambah kecepatan gerakan udara untuk mengurangi risiko timbulnya NK SGS, mengganti/memperbaiki sistim ventilasi/AC-sentral, memasang inhaust/exhaust fan, dan atau kipas angin langit-langit, terutama terhadap tempat kerja perempuan.
Influence of Air Movement, Gender, and Breakfast Habit toward the Risk of Sick Building Syndrome Headache among PT "D" Employees in JakartaBackground. High-rise office buildings are usually equipped with ventilation system/air conditioning to create a comfortable working environment, yet there is still incidence of Sick Building Syndrome (SBS) headache. The decrease of air quality inside the building will cause the symptoms of SBS. One of the SBS symptoms is SBS headache. Therefore, it is needed to identify risk factors of the SBS headache. Method. The research design was a case control study at PT "D" office building in Jakarta. The case was subject who had symptom of SBS headache, and control was subject without SBS headache symptom. Case and control were identified through a survey toward all of PT "D" employees during May to August 2002. Results. Subjects of this survey were 240 employees, and 36 of them have suffered from SBS headache (prevalence of SBS headache is 15%). The risk factors that affected the occurrence of SBS headache were air movement, gender, and breakfast habit. More fast air movement compared to the normal one decreased the risk of SBS headache for about 0.43 times (adjusted OR = 0.43; 95% CI: 0.19-0.95). Female employees compared to the males, have higher risk of getting SBS headache for almost 3 times (adjusted OR = 2.96; 95% CI: 1.29-6.75). Those employees who had breakfast irregularly, had a lower risk to SBS headache compared to those who had breakfast regularly (adjusted OR=0.31; 95%Cl: 0.09-0.84). The other factors such as temperature, humidity and smoking habit, are not proven to have correlation to SBS headache. Conclusion. Slower air movement and female gender have proven increased the risk of SBS headache. Therefore it is recommended to increase the air movement to reduce the risk of SBS headache incidence, fixing the ventilation system centralized air-conditioning such as installing inhaust/exhaust fan and or ceiling in particular for women workplace.
Depok: Fakultas Kesehatan Masyarakat Universitas Indonesia, 2002
T9757
UI - Tesis Membership  Universitas Indonesia Library
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Waryn Korinta Ika Martijanti
Abstrak :
Penelitian ini secara umum bertujuan untuk menguji variabel keusangan literatur dari Oberhofer dengan penerapan pada bidang Ilmu Kebidanan dan penyakit kandungan, dan secara khusus untuk mengetahui keusangan dokumen bidang Ilmu Kebidanan dan Penyakit Kandungan, mengetahui keusangan informasi yang terkandung dalam dokumen bidang Ilmu Kebidanan dan Penyakit Kandungan, serta mengetahui hubungan antara keusangan dokumen dan keusangan informasi bidang Ilmu Kebidanan dan Penyakit Kandungan. Metodologi yang digunakan dalam penelitian ini merupakan perpaduan antara pendekatan kuantitatif dengan pendekatan kualitatif. Langkah yang dilakukan adalah dengan cara menghitung keusangan dokumen melalui analisis sitiran, mengukur keusangan informasi dengan mengujikan artikel yang dijadikan rujukan kepada para pakar untuk mendapatkan tanggapan mereka tentang keusangan informasi yang dimuat dalam artikel, melakukan uji statistik korelasi untuk melihat hubungan antara tahun terbit dokumen dengan tanggapan para pakar. Literatur sumber yang diamati dalam penelitian ini adalah 23 artikel yang diterbitkan pada tahun 1997 dan diindeks dalam Indeks Majalah llmiah Indonesia jilid 35 bagian 2 sampai dengan jilid 38 bagian 1, yang dapat digolongkan dalam artikel bidang Ilmu Kebidanan dan Penyakit Kandungan. Hasil perhitungan menunjukkan usia paro hidup literatur bidang Ilmu Kebidanan dan Penyakit kandungan di Indonesia adalah 9 tahun. Pengamatan terhadap tanggapan dari para pakar menunjukkan keusangan dokumen tidak mempengaruhi tanggapan terhadap keusangan informasi yang dimuat di dalamnya. Pengujian secara statistik terhadap hipotesis menunjukkan tidak ada hubungan antara keusangan dokumen dengan keusangan informasi yang termuat di dalamnya. Hal ini berarti hipotesis Oberhofer diterima. Korelasi yang cukup kuat positif sebesar 0,551 terlihat antara variabel manfaat dokumen dengan potensi dokumen tersebut untuk digunakan kembali. Hasil uji statistik tersebut signifikan pada tingkat signifikansi sebesar 0,15 dan tingkat kepercayaan 85%.
The main objective of this research is to test Oberhofer's variables of obsolescence in the field of Obstetrics and Gynecology. Special objectives of this research are to identify the object (document) obsolescence, content (information) obsolescence, and relationship between object (document) and content (information) obsolescence in the field of Obstetrics and Gynecology literature. This research use both quantitative and qualitative approach. The method implies measurement of object obsolescence by means of citation analysis, measurement of content obsolescence by means of expert opinions to the selected cited articles, and comparison of the results by the use of statistical test to see the correlation between the years of publications with the results of expert's judgments. This research focuses on 23 source literatures in the field of Obstetrics and Gynecology that was published on 1997 and indexed in the Index of Indonesian Periodicals start from volume 35 part 2 to volume 38 part 2. Main results of the research are half life of literature in the field of Obstetrics and Gynecology in Indonesia is 9 years. Opinion of the experts shown that object obsolescence is not related to their opinion to the content obsolescence of the documents. The hypothesis was tested by statistical test shown object obsolescence is disjoint of content obsolescence; it also means that Oberhofer's hypothesis is accepted. Strong correlation (0,551) and statistically significant shown in the correlation between utility and potential use. The statistical test is significant at the level 0,15.
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2002
T10717
UI - Tesis Membership  Universitas Indonesia Library
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Sintha Ratnawati
Abstrak :
Penelitian ini berlujuan mengukur dan mempelajari kualitas jasa yang dilihat dari besar dan arah perbedaan antara harapan dan persepsi pengguna terhadap pelayanan perpustakaan. Kerangka teoritis yang dituturkan di sini mengadaptasi Model Kesenjangan Kualitas Jasa. Penelitian dilakukan dengan metode kuesioner dan dilengkapi dengan wawancara terhadap 276 mahasiswa. Hasilnya menunjukkan kualitas jasa perpustakaan setempat tidak buruk, meskipun masih di bawah harapan pengguna. Dari identifikasi dimensi diketahui adanya lima dimensi yang menjadi dasar penilaian kualitas jasa, yaitu assurance, empati, responsiveness, reliabilitas, dan tangibles. Kelima dimensi tersebut mempunyai interkorelasi dalam pencapaian kualitas jasa. Masing-masing dimensi mempunyai derajat kepentingan dan menunjukkan tingkat kesenjangan yang berbeda. Reliabilitas dan tangibles merupakan dua dimensi yang dianggap paling penting namun kesenjangannya cenderung tinggi. Dalam hal reliabilitas, kekurangan tersebut mencakup keterbatasan koleksi, ketidakakuratan katalog terpasang, serta tidak terciptanya suasana tenang seperti yang terjadi di perpustakaan pada umumnya. Mengenai tangibles, tanggapan responden banyak berkaitan dengan sarana komputer yang terbatas serta sempitnya ruang baca yang tidak mampu menampung pengguna. Dalam hal assurance, responden melihat pengetahuan, keramahan, dan kernampuan petugas cukup memadai, sementara gangguan keramahan mengurangi kemantapan responden menggunakan jasa perpustakaan. Perhatian dan bantuan secara teknis, yang menjadi bagian dari dimensi empati, dipandang cukup baik. Walaupun demikian, perpustakaan diharapkan lebih memperhatikan kepentingan pengguna dalam mengembangkan jasa. Memaklumi adanya keterbatasan sumber daya, responden menilai petugas memberikan pelayanan dengan cukup cepat. Dilihat lebih jauh, kesenjangan itu terjadi akibat pihak perpustakaan kurang rnengetahui aspirasi pengguna serta komunikasi yang tidak terjalin dengan baik di antara keduanya. Penilaian dari sudut pandang pengguna akan membantu pengelola perpustakaan menentukan prioritas pembenahan pelayanan guna memberikan jasa yang sesuai dengan keperluan pengguna.
Identification of Dimension and Evaluation of Service Quality at Atma Jaya Catholic University Library - Jakarta The objective of this empirical research is to measure and study service quality based on magnitude and direction of the discrepancy between users' expectation and perception of library services. This conceptual framework adopts Gaps Model of Service Quality; Data were collected using questionnaire and interviews toward 276 students. The findings indicate that service quality of the library is adequate, although it is lower than users' expectation. Identification of dimensions reveals five dimensions of service quality: assurance, empathy, responsiveness, reliability, and tangibles relevant to the library services. There is inter-correlation between five dimensions of service quality. Each dimension has different importance level and gap score. Reliability and tangibles are the most important dimensions while their gap magnitude are high. The gap in the reliability dimension came from lack of collections, inaccuracy of online catalogue, and unavailability of noiseless environment in the reading room commonly offered in the library. As to the tangibles, limited computer facilities, and overcrowded reading room, contribute to the high gap score. Meanwhile in the assurance dimension, library users appraise knowledge, ability and courtesy of library staff, whereas security vulnerability decrease respondents' confidence in using library services. Technical assistance and attention, which are compose empathy dimension, are appraised positively, although users still expect the library pay more attention to their need when designing service offered to them. Recognizing of library's limited resources, respondents justify that library staffs provide an adequate quick service. Further research's insight showed that discrepancy between users' expectation and perception of library services is caused by ineffective communication and lack of understanding of users' aspiration. Library user assessment will facilitate the library give right priority to the service improvement appropriate to the users' requirement.
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2003
T10844
UI - Tesis Membership  Universitas Indonesia Library
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Ginting, Erni Farida
Abstrak :
Penelitian ini bertujuan mencari tahu kaitan antara perilaku sosial warga guyub Bugis di Jakarta Utara dan bahasa daerahnya, yang difokuskan. pada usaha untuk mendeskripsikan serta mengeksplanasikan tingkat pemertahanan dan penggeseran bahasa daerah guyub yang bersangkutan. Teori yang dijadikan kerangka acuan dalam tesis ini adalah teori yang dikemukakan oleh Dorian (19B1). Kajian ini menggunakan metode kuantitatif dan kualitatif. Data-data kebahasaan yang dimanfaatkan dalam penelitian ini diperoleh dari penyebaran kuesioner. Di dalam penelitian ini dibicarakan faktor-faktor yang mempengaruhi tingkat pemertahanan dan penggeseran bahasa daerah guyub Bugis. Secara khusus, dalam telaah ini dipaparkan kecenderungan pemakaian bahasa Bugis yang ditinjau dan variabel-variabel seperti situasi dan topik pembicaraan, Dalam uraian tesis ini dijabarkan pula kecenderungan sikap guyub Bugis terhadap bahasa daerahnya maupun bahasa daerah yang lain. Masalah status diglosik guyub ini turut pula dipersoalkan di dalamnya. Hasil penelitian ini mengungkapkan bahwa telah terjadi proses pemertahanan dan penggeseran bahasa di kalangan guyub Bugis di Jakarta Utara. Pemertahanan bahasa terjadi di kalangan responden usia dewasa, sementara penggeseran bahasa dialami oleh responden usia muda. Pemertahanan bahasa dan penggeseran bahasa di kalangan guyub Bugis ini dipengaruhi oleh faktor-faktor seperti tempat lahir, kawin campur, situasi, dan faktor subjektif. Melalui penelitian ini diketahui pula bahwa terdapat dua sikap yang berbeda di antara guyub Bugis terhadap bahasa daerahnya. Kelompok pria merupakan kelompok yang bersikap positif terhadap bahasa Bugis, sedangkan kelompok wanita cenderung bersikap negatif terhadap bahasa daerahnya. Sikap mereka terhadap bahasa daerah lain beragam, sebagian bersikap positif dan sebagian lagi sebaliknya. Dari penelitian ini pula terungkap bahwa guyub Bugis di Jakarta Utara berada dalam situasi diglosik versi Fishman, yakni masyarakat bilingual dengan diglosia.
The aim of this research is to find out the relation between the social behaviour of Bugis people domiciling in North Jakarta and their traditional language, which is focused on the effort to describe and to explain the level of their traditional language maintenance and language shift. The theoretical frame work offered by Dorian (1981) has been employed in this study. The study has been conducted by employing both quantitative and qualitative methods. The data used in this research comes from the questionnaires. I have discussed the factors that influence the level of the Bugis traditional language maintenance and shift. As of previous, mainly I talked about the preference of most Bugis in using their language, viewed from some variables such as situation and topic of conversation. I also tried to explain the attitudinal tendency of Bugis about their own language and other traditional languages. Moreover, the level of diglossia of Bugis also counts here. The result of this research has found that Bugis people in North Jakarta are in the process of both maintaining the language as well as shifting it. Those who maintain the language are mostly member of the older generation, and those who tend to shift it are of the younger generation. The factors that influence the language maintenance and language shift are place of birth, cross-cultural marriage, situation, and subjective factors. I also noticed that there are two different language attitudes among Bugis regarding their tradtional language. Male group can be assumed as those who have a positive attitude to the language, but in contrast female group are those who have a negative attitude to their traditional language. About the attitude of other languages, it seems that both groups show various preferences, some are quite positive while others are negative. Another result of this research also shows that the Bugis are in the Fishman's type of diglossic situation, namely bilingual society with diglossia.
Depok: Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2004
T11145
UI - Tesis Membership  Universitas Indonesia Library
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