Ditemukan 10918 dokumen yang sesuai dengan query
Moore, Brookee Noel, author
New York: McGraw-Hill, 2015
160 MOO c
Buku Teks Universitas Indonesia Library
Weiten, Wayne, author
Summary:
Filled with coverage of classic and contemporary research, relevant examples, and engaging applications, this text shows students how psychology helps them understand themselves and the world - and uses psychological principles to illuminate the variety of opportunities they have in their lives and their future careers...
Clifton Park, NY : Delmar Cengage Learning, 2015
158 WEI p (1)
Buku Teks Universitas Indonesia Library
De Janasz, Suzanne C., author
Contents: Journey into self-awareness -- Self-disclosure and trust -- Establishing goals consistent with values and ethics -- Self-management -- Understanding and working with diverse others -- The importance and skill of listening -- Conveying verbal messages -- Persuading individuals and audiences -- Negotiation -- Building teams and work groups --...
Boston: McGraw-Hill, 2015
158.7 JAN i
Buku Teks Universitas Indonesia Library
Robbins, Stephen P., author
Jakarta: Salemba Empat, 2015
658.3 ROB p
Buku Teks Universitas Indonesia Library
Ferrell, O.C., author
Summary:
Featuring coverage and a managerial focus, this book includes legislation, examples, and practices of high profile organizations as well as 20 original case...
Stanford, California: Cengage Learning, 2015
174.4 FER b (1)
Buku Teks Universitas Indonesia Library
McShane, Steven Lattimore, author
New York: McGraw Hil , 2015
658.4 MCS o (1)
Buku Teks Universitas Indonesia Library
Heizer, Jay, author
Jakarta: Salemba Empat, 2015
658.5 HEI ot (1)
Buku Teks Universitas Indonesia Library
Lucas, Robert W., author
Contents :
The profession -- The customer service profession -- Contributing to the service culture -- Skills for success -- Verbal communication skills -- Nonverbal communication skills -- Listening to the customer -- Building and maintaining relationships -- Customer service and behavior -- Service breakdowns and service recovery -- Customer...
New York: McGrow-Hill, 2015
658.812 LUC c
Buku Teks Universitas Indonesia Library
Dadang Sudiadi, author
Jakarta: Yayasan Obor Indonesia, 2015
364 DAD p
Buku Teks Universitas Indonesia Library
Shofwan Al Banna Choiruzzad, author
Jakarta : Fakultas Ilmu Sosial dan Ilmu Politik UI bekerja sama dengan Yayasan Pustaka Obor Indonesia,, 2015
327.59 SHO a
Buku Teks Universitas Indonesia Library
