Ditemukan 1191 dokumen yang sesuai dengan query
Chopra, Sunil, 1960-, author
New Jersey: Prentice-Hall, 2001
658 CHO s
Buku Teks Universitas Indonesia Library
London: Jossey-Bass, 1982
362.2 YOU
Buku Teks Universitas Indonesia Library
Lucas, Robert W., author
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress...
London: McGraw-Hill, 2005
658.812 LUC c (1)
Buku Teks Universitas Indonesia Library
Sukowinarto, author
Dewasa ini yang menjadi tolok ukur unsur penilaian kelas hotel berbintang di Indonesia adalah unsur fasilitas yang tersedia di setiap hotel. Unsur standar kualitas keterampilan belum menjadi tolok ukur penilaian. Untuk ini tujuan dari penelitian tesis ini adalah pertama menganalisis mengenai standar pelayanan yang diterapkan di hotel berbintang di Jakarta,...
Depok: Universitas Indonesia, 1996
T-Pdf
UI - Tesis (Membership) Universitas Indonesia Library
Achmad Ridwan. M.O, author
ABSTRAK
Pemerataan pelayanan kesehatan di tanah air dewasa ini merupakan masalah pokok yang masih dihadapi sektor kesehatan. Aksesibilitas masyarakat masih rendah. Pada penelitian ini dipelajari pola pemanfaatan pelayanan kuratif modern pada balita dan faktor apa yang mempengaruhinya serta sejauh mana fasilitas kesehatan modern telah dimanfaatkan secara merata.
Penelitian ini...
1994
T-Pdf
UI - Tesis (Membership) Universitas Indonesia Library
Messier, William F., author
Boston : McGraw-Hill/Irwin, 2003
657.45 MES a (1)
Buku Teks Universitas Indonesia Library
Bell, Chip R., author
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of "Managing Knock Your Socks Off Service" provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their...
New York: [American Management Association;, ], 2007
e20440560
eBooks Universitas Indonesia Library
Woodward, Jeannette, author
How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega...
Chicago: [American Library association, ], 2005
e20440173
eBooks Universitas Indonesia Library
Puccio, Joseph A.
Englewood: Libraries Unlimited, 1989
R 011.34 PUC s
Buku Referensi Universitas Indonesia Library
London: VNU Business Publications, 1989
R 004.05 COM II
Buku Referensi Universitas Indonesia Library
