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Ditemukan 198 dokumen yang sesuai dengan query

Stanley, Colleen, author

Emotional intelligence for sales success, connect with customers and get results

Even skilled sales people buckle in tough selling situations - getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-flight response - something sales people learn to avoid when they build their emotional intelligence. Studies have shown that emotional...

New York: American Management Association, 2013

e20436850

eBooks Universitas Indonesia Library

Miller, William, author

Proactive selling: control the process, win the sale

"Many sales experts focus on a cookie-cutter sales "strategy," encouraging reps to push the customer through a pre-planned sales process -- an approach that can drive customers away. With ProActive Selling, reps have a wide variety of flexible and effective selling tactics to choose from....

New York: American Management Association, 2003

e20437169

eBooks Universitas Indonesia Library

Miller, William, author

Proactive selling: control the process, win the sale

Most sales professionals make the mistake of using the same sales patterns over and over. But since all customers are different, true pros know they must tailor their methods to the buyer if they want to make their numbers every year. ProActive Selling gives readers the tools they need to...

New York: American Management Association, 2012

e20440747

eBooks Universitas Indonesia Library

Miller, William, author

More proactive sales management: avoid the mistakes even great sales managers make--and get extraordinary results

Building on the concrete advice and practical, powerful strategies revealed in its predecessor, More ProActive Sales Management provides harried sales managers with a proven method for managing the sales process and their people. Packed with specific, field-tested techniques, this helpful guide focuses on the five primary areas in which mistakes...

New York: American Management Association, 2009

e20447782

eBooks Universitas Indonesia Library

Encyclopedia of practical management 10 : customer-focused selling

New Delhi: Gemini Books, 2000

R 658 ENC

Buku Referensi Universitas Indonesia Library

Hasibuan, Kiki Nitalia, author

Mis-selleng dalam konteks hukum perbankan (Tinjauan dan analisis tentang pertanggungjawaban pelaku usah perbankan)

Semakin ketatnya persaingan pasar dalam industri perbankan telah menggiring pada majunya inovasi-inovasi perbankan yang memunculkan varian produkproduk perbankan yang semakin kompleks. Faktor internal perbankan dan pasar telah meningkatkan kebutuhan nasabah akan ragam produk dan jasa perbankan termasuk juga ketergantungan nasabah pada informasi, pendapat atau rekomendasi yang sediakan bank. Namun, ada...

Depok: Fakultas Hukum Universitas Indonesia, 2011

T28032

UI - Tesis (Membership) Universitas Indonesia Library