Ditemukan 1196 dokumen yang sesuai dengan query
Kamin, Maxine, author
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and...
Alexandria, Virginia: American Society for Training & Development, 2010
e20441052
eBooks Universitas Indonesia Library
Harris, Elaine K, author
Boston: Pearson , 2013
658.812 HAR c (1)
Buku Teks Universitas Indonesia Library
Kumar, V., author
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CRM represents a strategy, a set of...
Berlin: [Springer, ], 2012
e20396619
eBooks Universitas Indonesia Library
Albrecht, Albrecht, author
This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation...
Alexandria, VA: [American Society for Training & Development Press;, ], 2001
e20435505
eBooks Universitas Indonesia Library
Gallagher, Richard S., author
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. "What to Say to a Porcupine" takes twenty humorous stories based...
Philadelphia: American Management Association, 2008
e20448613
eBooks Universitas Indonesia Library
Ra Putri Tri Widyaningrum, author
ABSTRAK
RA. Putri T.W1, Rizal Edy Halim21.Fakultas Ekonomi dan Bisnis, Universitas Indonesia2.Fakultas Ekonomi dan Bisnis, Universitas IndonesiaEmail: putritriwidyaningrum@gmail.com AbstrakDi era teknologi, indusri perbankan melakukan transformasi pada service delivery dan digital technology. Transformasi dan standarisasi yang diakukan pada pelayanan dan produk menyebabkan renggangnya hubungan bank dan konsumen, konsumen merasa bank sekedar menawarkan...
Depok: Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
T52161
UI - Tesis (Membership) Universitas Indonesia Library
Davis, Edwin G.
Lake Forest, Ill.: Macmillan/McGraw-Hill, 1991
658.31 DAV c (1)
Buku Teks Universitas Indonesia Library
Seybold, Patricia B
New York : Random House, 1998
658.812 SEY c
Buku Teks Universitas Indonesia Library
Thomas, Ann, author
Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, "Delivering Knock Your Socks Off Service" has been completely revised and is better than ever! Still the go-to guide on providing the kind of...
New York: [American Management Association;, ], 2012
e20436821
eBooks Universitas Indonesia Library
Evenson, Renee, 1951-, author
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company?s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions...
Philadelphia: Society for Industrial and Applied Mathematics, 2007
e20443400
eBooks Universitas Indonesia Library
