Search Result

Found 207199 Document(s) match with the query 20292191
Analisis hubungan antara buruknya kegagalan jasa, keadilan pemulihan jasa, dan persepsi biaya peralihan dengan loyalitas pelanggan : studi kasus pada Indosat IM3 = The relationship between service failure severity, service recovery justice and perceived switching costs with customer loyalty: case study on Indosat IM3
Author : Leanny Badiana, author
Call Number : S-Pdf
Collection Type : UI - Skripsi Open
Location : Universitas Indonesia Library
Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
Author : Yossi Arieza, author
Call Number : S52723
Collection Type : UI - Skripsi Membership
Location : Universitas Indonesia Library
Perceived Justice, Post Recovery Satisfaction Pelanggan Online serta Pengaruhnya terhadap Behavioral Intention, dengan Moderasi Customer Assertiveness dan Service Failure Severity = The Effect of Online Customer Perceived Justice, Post Recovery Satisfaction On Behavioral Intention, The Role of Customer Assertiveness And Service Failure Severity
Author : Kussusanti, author
Call Number : D2635
Collection Type : UI - Disertasi Membership
Location : Universitas Indonesia Library
Paradoks pemulihan layanan dengan memperhitungkan peran dimensi layanan dan tingkat keparahan kegagalan layanan pada industri maskapai penerbangan di Indonesia = Service recovery paradox service dimension and failure severity in shaping the paradox
Author : Malakalamere, Matthew Victor
Call Number : D2138
Collection Type : UI - Disertasi Membership
Location : Universitas Indonesia Library
Pengaruh customer perceived value brand image dan switching costs terhadap intention to use (studi kasus produk baru indosat mentari) = The effects of customer perceived value brand image and switching costs on intention to use case study new product indosat mentari / Hari Zainuddin Rasyid
Author : Hari Zainuddin Rasyid, author
Call Number : T-Pdf
Collection Type : UI - Tesis Membership
Location : Universitas Indonesia Library
Persepsi khalayakdewasa muda pada Konsep Intimacy dalam iklan TV Provider Indosat IM3 versi Aku, Kamu dan IM3
Author : Grace Murni Rachel, author
Call Number : S5406
Collection Type : UI - Skripsi Open
Location : Universitas Indonesia Library
<<   1 2 3 4 5   >>