Kamin, Maxine, author
10 steps to successful customer service
American Society for Training & Development, 2010
 eBooks
Ury Puspa Praninditya Putri, author
Evaluasi efektivitas pelatihan pelayanan prima di RSIA Puspa Husada Bekasi tahun 2013 = Effectiveness evaluation of service excellence training in Puspa Husada Women's and Children's Hospital Bekasi 2013
2013
 UI - Tesis (Membership)
Asnan Furinto, author
Designing competitive loyalty programs : how types of program affect customer profitability
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 UI - Disertasi (Open)
Harris, Elaine K, author
Customer service : a practical approach / Elaine K. Harris
Pearson , 2013
 Buku Teks
Lucas, Robert W., author
Customer service : skills for success
McGrow-Hill, 2015
 Buku Teks
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