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Yulina Lestari, author

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Taruna Sandy Pradhana, author

Analisis Loyalitas Terhadap Penyedia Layanan Telekomunikasi Dengan Peran Mendasar Consumer Brand Engagement (Studi kasus: Pengguna Provider By.U) = Analysis of Loyalty to Telecommunication Service Providers With the Fundamental Role Consumer Brand Engagement (Case Study: User Provider By.U)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Skripsi (Membership)

Triandika Ramadhan, author

Analisis pengaruh design appeal, perceived quality, subjective norm, brand popularity, dan mianzi terhadap repurchase intention smartphone. studi kasus: iPhone pada dewasa muda di Indonesia = The effects of design appeal perceived quality subjective norm brand popularity and mianzi toward the repurchase intention of smartphone. Case: iPhone in Indonesia's young adults

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi (Membership)

DiJulius III, John R., author

Secret service: hidden systems that deliver unforgettable customer service

[American Management Association, ], 2003

eBooks

Inghilleri, Leonardo, author

Exceptional service, exceptional profit: the secrets of building a five-star customer service organization

[American Management Association, ], 2010

eBooks

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