Theresia Helena Paulina, author
Penerapan kode etik pegawai dan kualitas pelayanan di kantor pelayanan pajak pratama Jakarta Tambora
Universitas Indonesia, 2008
 UI - Tesis (Open)
Laily Alfunnimah, author
Persepsi kepuasan penumpang terhadap kualitas pelayanan di dalam pesawat (in flight service) pada PT Indonesia Air Transport, Tbk
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009
 UI - Skripsi (Open)
Puteri Rengganis, author
Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis
2015
 UI - Skripsi (Membership)
Rangga Husnaprawira Rasjad, author
Analisis hubungan service quality perceived value, customer satisfaction, dan post-purchase intention pada layanan mobile value-added service (M-Vas) di Jabodetabek = Relationship analysis amongst service quality perceived value, customer satisfaction, and post purchase intention in mobile value-added service (M-Vas) in Jabodetabek
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Syaravina Ardhani Setyawan, author
Efek karakteristik pelanggan dan konsep servis pada kepuasan pelanggan studi kasus industri penerbangan Indonesia = The effect of customer characteristics and service concept on customer satisfaction case study of Indonesian aviation industry / Syaravina Ardhani Setyawan
2014
 UI - Skripsi (Membership)
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