Fandhi Nur Hidayat, author
Hubungan antara e-service quality, e-satisfaction dan e-loyalty pada pelanggan Tokopedia di Jakarta = Relationship between e-service quality, e-satisfaction and e-loyalty to Tokopedia customers in Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Mareta Amanda, author
Tanggung Jawab Sosial Perusahaan dan Kualitas Layanan di Industri Maskapai Penerbangan Indonesia = Corporate Social Responsibility and Service Quality in Indonesian Airline Industry
Fakultas Ekonomi dan BIsnis Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Vivie Nurjaningrum Putri Rantyanti, author
Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis (Membership)
Indika Maharani, author
Pengaruh kualitas pelayanan logistik terhadap kepuasan dan loyalitas pelanggan = Relationship between logistics service quality, customer satisfaction and customer loyalty
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Edo Satria Dinata, author
Pengaruh e-service quality ritel online di Indonesia terhadap e satisfaction melalui experiential value sebagai variabel antara studi pada zalora indonesia = The effect of e service quality in online retail in indonesia toward e satisfaction through experiential value as mediating variable study on zalora indonesia
2014
 UI - Skripsi (Membership)
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