Siregar, Yenny, author
Peran call center sebagai salah satu penerapan customer relationship management (CRM) dalam komunikasi perusahaan : Studi terhadap call center 147 PT. Telkom
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis (Membership)
A Methodology for staffing and scheduling of customer sevice representatives (CSRs) in a call center Lou Rose Elaine Fong Franco dan Bryan Gobaco
 Artikel Jurnal
Ahmad Gahar Habibie, author
Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ
2016
 UI - Skripsi (Membership)
Giere, Nancy M., author
Call center training: teams & quality
[American Society for Training & Development Press, American Society for Training & Development Press], 2000
 eBooks
Lucas, Robert W., author
How to be a great call center representative
American Management Association, 2001
 eBooks
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