Lucas, Robert W., author
Customer service : building successful skills for the twenty-first century
McGraw-Hill, 2005
 Buku Teks
Indar Robbi Mardiyan, author
Perbaikan proses pelayanan pelanggan dengan metode lean sigma : studi kasus pada departemen LDR PT Palyja = Improveing customer service process using lean sigma method : case study at LDR department of PT Palyja
Fakultas Teknik Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Gallagher, Richard S., author
What to say to a porcupine: 20 humorous tales that get to the heart of great customer service
American Management Association, 2008
 eBooks
Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
M. Nur Rianto Al Arif, author
Customer relationship management dan pengaruhnya terhadap loyalitas nasabah bank: studi pada bank muamalat indonesia
FEB UIN Syarif Hidayatullah, 2015
 Artikel Jurnal
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